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   Consumer Reviews of SgGarage Edwin
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OVERALL RATING
 
55 Reviewers
4.9 out of 5
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Technical Expertise
4.9/5 Customer Service
4.9/5
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Value for money
4.9/5 Outlet Experience
4.8/5
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55 Reviews

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HdBanger
Premium User HdBanger
2nd Gear
2 reviews
185 points
143 forum posts Joined on 07-Jun-2005
Pleasant service  Posted on 26-Apr-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had communication problems with edwin initially to book an appt for installation of iRoad v7. Took him a few hrs to respond to my cost query, assume he's busy through the day. Reasonable price.
Still, he was helpful in providing updates for later days, and open for booking. I finally arranged to see him earlier today. Clear directions to his workshop was provided.
True enough, it was crowded with about 5-10 customers. Was kind enough to respond, and update me on waiting time. Installation was about 30min, and he was kind enough to answer some audio related queries.
Quickly briefed me on the usage of the dashcam. Before i politely excused myself to allow him to get back to work. Will go back to him when need anything car-related. Thanks again, edwin! Management Response
 
Bitae2910
Neutral Newbie
4 reviews
6 points
0 forum posts Joined on 01-Oct-2012
Went to resolve Aircon problem  Posted on 25-Jan-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience5/5
Was greeted by Edwin, after some checking reverted cooling coil leaking. Went ahead to do replacement. They will dismantle the whole dashboard, will be ready at night time 9pm. Very good effort from him. Will attack the root cause of problem, not jus workaround! I have also seen the broken coil that was leaking. Flushing and cleaning was done as well. All at reasonable price. The only thing I have to redo my pioneer hu settings again, no worries... Management Response
 
Dino-Lee
Premium User Dino-Lee
4th Gear
1 reviews
619 points
377 forum posts Joined on 23-Sep-2014
Honest staff  Posted on 17-Jan-2015
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Own a vezel and went there to fix floor ligths. First time they tried doing this on vezel and manage to integrate the on/off switch with the door ligth control. Very good go. Management Response
 
Deckbuild
Premium User Deckbuild
Turbocharged
3 reviews
8,488 points
5802 forum posts Joined on 01-Apr-2011
Wrapping  Posted on 23-Dec-2014
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Overall Rating: 
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience4/5
Fantastic shop, very honest and good value, provide tonnes of other services other than wrapping. Do support them! Management Response
 
Brilliance105
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 08-Jul-2013
Estima Cooling Coil Repair. WELL DONE SGGARAGE! Edwin is great!  Posted on 15-Dec-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I must say, SG Garage's service is just fabulous for my experience with Edwin today changing my cooling coil for my Estima. I reach the workshop without much difficulties, Edwin gave very clear instructions via SMS and I reach there just in time that the workshop opens at 12noon.

He was very ensuring to what I have to describe about the symptoms that I am facing. He is customer oriented, even offer me a ride to Yishun MRT and even willing to drive back my car to Punggol and I pick it up from there as I staying at the east.

Not only the service, but it is definitely what he state in the website, guaranteed cheaper than the other "internet famous" workshop such as M**kC**l & K** Aircon.

Trust me, no matter where u stay in Singapore, it is definitely worth it!

Edwin is a honest and genuine guy, and patient for his profession. Thank you Edwin Management Response
 
Vj231158
Neutral Newbie
1 reviews
23 points
3 forum posts Joined on 15-Mar-2009
excellent service and professional job  Posted on 12-Dec-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went there with my dad's Toyota wish. Had a bad aircon compressor. Other places quoted me $150 higher and said it will be a 4hour job. Sggarage said it will be a 1hour job and I was very sceptical about the time frame. true to their word the minute they started the professional mechanic got to work removing the parts like he has done it a 1000times and in exactly 27 minutes the old compressor was out and the new one was in with the belting and everything else in place. another 30minutes was taken by the aircon recharging machine which added new oil and gas and the car was ready 3 minutes earlier than said. Very happy to have chosen such a professional workshop and would definitely recommend others. Their customer service is another plus point where they engage in friendly conversation and offer chilled drinks. Puts the owner at ease knowing they are professionals. Management Response
 
Priesty
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 16-Jun-2012
Aircon Services  Posted on 30-Oct-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Went down days ago to check on my air-con system. Edwin was nice and diagnose on it. Found out that 1 of the part was malfunction and was firm that after changing the part, it will solve the problem. Appreciate that people like him knows his stuff well and I would recommend customer's who is facing issue on their air condition to pay him a visit.

Overall experience was good but just perhaps the waiting time. I give 5 stars for their knowledge and skills Management Response
 
Shahrizal
Premium User Shahrizal
Clutched
5 reviews
30 points
8 forum posts Joined on 15-Mar-2009
Audio Specialist  Posted on 29-Oct-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
First impression is the key to customer satisfaction. I'm impressed with the workmanship that Edwin supplies. Friendly, polite and sincere. I will surely return for more stuffs! Management Response
 
kimikoh
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 07-Oct-2014
SgGarage Edwin is POWER, SOLID, HONEST AND FAST  Posted on 07-Oct-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went to a 2 other workshop to check out my aircon compressor as my aircon has intermittent cold and hot issue thus not in a rush to repair it. The issue has been dragging for quite a while as most workshop i went to insisted that the whole compressor was gone and had to change a new one. Driving lancer EX anyway.

Was quoted $500+ by Edwin (he mentioned in the worst case scenario) as compared to $600+ by others workshop. He also mentioned that he need to inspect the vehicle as there might be still be hope and maybe can help to save some monies.

Went down to the workshop. fully packed. its a good thing because no car means carrot head.. got full house means this workshop can make it thats why gain recognition. Despite the busy schedule, Edwin came out to inspect the vehicle. Within careful and experience diagnose in 5 min, he mentioned that I could change the whole pulley set and solve the problem. More work for him but cheaper alternative that could solve my problem.

Went ahead to schedule my car for him to do. went to the coffeeshop beside to wait and watch my ipad. within 2 hours, received that the car is ready. the change parts was laid nicely beside and he use the torch light to show me which part was changed. SUPER duper honest and good workshop that took trouble and spend time to show customer what they are paying for and explain the logic to them instead of rushing them.

I strongly recommend Edwin as the workshop to go because they are helping customer to solve real problem and not trying to chop u like other workshop which they think we dont know the problem. kuddos to edwin and team for the efficient, honest and fast work! will definitely return to him for servicing, and audio works too.. 1-stop workshop!

PS: this is the long way to go for Edwin, good work on 1 car will spread 10 cars.. 10 cars will spread 100 cars. 100 cars spread 10000000... so on.. one day you will be well known in people's mouth! Management Response
 
Jp66
6th Gear
1 reviews
3,767 points
2798 forum posts Joined on 21-Mar-2010
Aircon repair  Posted on 13-Sep-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience5/5
Recommended by a friend. Job well done with aircon coil replacement. Ensure cabling are intact with diagnostics device. Highly recommend for aircon repair.

Keep it up! Edwin.

Regards,
Camry owner Management Response
 
cllq
Premium User cllq
6th Gear
2 reviews
4,100 points
564 forum posts Joined on 30-Jun-2014
Good Customer Service, Reasonably priced workshop in North  Posted on 18-Aug-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
First time been to SG Garage was to change some LED bulbs to enhance the visibility, then did minor servicing with Edwin and did air con flushing.

Edwin is a friendly chap who will advise drivers what's good for the car. A person who doesnt take short cuts too. Highly recommended and will be back for servicing soon Management Response
 
Ben_minton
2nd Gear
1 reviews
113 points
69 forum posts Joined on 11-Mar-2010
Amaron Battery 60AH  Posted on 01-Aug-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Messaged Edwin about the item & his reply was prompt, price was very reasonable. As I stay nearby, so came over the next day & a friendly uncle attended to me & changed the battery for my car, clear the excessive sulphate (??) deposit on +ve terminal with hot water + apply some anti-corrosion gel on it. In 15 mins, I was off. Ya, the battery comes with 1 year warranty.

Edwin's workshop is rather spacious, while busy attendin to other cars, he still manage to say hello & quickly get uncle to attend to me; guess this is the right way to do business (no deal is too small).

Keep it up... Management Response
 
Brobear
Premium User Brobear
2nd Gear
1 reviews
194 points
88 forum posts Joined on 25-Jul-2006
Aircon Flushing  Posted on 25-Jul-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Edwin was very friendly and gave valuable advice. Did the Bosch aircon flushing and changed the cabin filter yesterday. The whole process is less than 1hr. Now my car aircon is definately colder with fresher air quality. Aircon flow increased as well. The car cools a lot faster now. Thanks Edwin!! Management Response
 
Jeremyneo
Neutral Newbie
11 reviews
10 points
2 forum posts Joined on 15-Mar-2009
Aircon issue with subaru  Posted on 08-May-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Aircon pipes leaked and service was impeccable. Attended to promptly and had the aircon fixed in no time. Will definitely recommend and try their other services the next time. Management Response
 
amytan
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 08-May-2014
Honest, Quality, Friendly and BEST $$$$  Posted on 08-May-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had serious problem with my car aircon and audio system and decided to sort it out in 1 day. Went to a few other workshop and all quoted me super expensive. Came across SgGarage advertisement and decided to check him out. SMS and he gave prompt reply and GOOD GOOD price!

You can say I am timid, but i still feel more secure spending some time to check on him. Next on, decided to further research on him on the Net and found extremely good review on practically all forums. His facebook account is extremely active with alot of supporters all giving good review..

Upon visiting his outlet, it is spacious and clean. Not those typical workshop dirty image. Greeted upon by Edwin personally despite himself sweaty while doing 1 customer car. Oh yes, he is knowledgeable and hence giving good advise to me. A rare view to see such a young boss with good knowledge and customer service.

His team of mechanics are awesome too. Was told by other workshop it need 1-2 days to replace my cooling coil as dashboard need to be remove. Edwin and his team told me 5 hours. So i decided to go out catch a lunch and movie at Northpoint shopping center. Indeed, car is ready by 6pm and i collected it. The quality of work, speed of work and good price that i paid. 10001% worth it and thats why i spend time to write this comment. I think his workshop do alot of things such as solar film and car camera etc which i will be coming back for more. My preferred workshop for life once i visited him. Really good and worth the trip. Fellow forumers, u can easily do a facebook search and u will see his review and work easily..

Ms Amy,
Toyota Camry Black Management Response
 
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Merchant Logo SgGarage Edwin
4 stars - based on 55 reviews

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