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   Consumer Reviews of Kim Hoe And Co. (Since 1974) Pte Ltd
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OVERALL RATING
 
90 Reviewers
4.6 out of 5
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Technical Expertise
4.7/5 Customer Service
4.7/5
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Value for money
4.6/5 Outlet Experience
4.5/5
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90 Reviews

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Irenelopez
Clutched
2 reviews
35 points
30 forum posts Joined on 21-Dec-2012
Very good place, will definitely recommend!  Posted on 31-May-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I came here to change my worn out tyres and I got Bridgestones even though I was advised by the very friendly and professional staff to get Dunlops instead. They weren't too pushy and the tyre replacement was very good. Pirce was also reasonable. Definitely coming back! Post Management Response
 
MeloDEE
4th Gear
8 reviews
924 points
907 forum posts Joined on 20-Jul-2011
Good service & good pricing  Posted on 29-May-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I did my aircon flush here and they explained to me everything that needed to be done and they made sure I fully understood before I did anything. The mechanic also told me that I should change my tyres because they bald alr...so he helped me pick out a set of Michelins that are very good and not too ex. Definitely recommend! Post Management Response
 
Kimage
Premium User Kimage
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Mar-2013
Excellent service, competitive tyre pricing and highly recommended  Posted on 20-May-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Done air-con flushing and replacement of new tyres. Did a great job diagnose my aircon issue and explain every detail what needs to be done. Tyres pricing are quite reasonable. Competitive pricing. Post Management Response
 
Asiadude
Premium User Asiadude
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 17-May-2013
Be Careful! Quote sgCarMart for the best price available.  Posted on 17-May-2013
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience5/5
Every driver will have the first tire change experience and usually we will pre-read reviews online and shortlist reputable dealers so that we can make the best purchase. After reading all the good reviews of Kim Hoe for value for money and good service, I decided to drop by to take a look.

An uncle by the name of Ah Seng who approached me and I ask for tires that are suitable for my car, although I did my research online on others brands and through SGCarmart however the uncle recommended me Kumho tire because he mentioned that my Honda City tire size has quite limited options. He mentioned that these korean tires suited my car best (205/45ZR16 37W XL) and quoted me $140 each however I felt its too expensive as my budget is $110 per tire. I wanted to call the other dealers to compare price then he quoted $135 each saying that it is the best price, he assured me that is a good buy and can bring my friends there next time. I decided to trust him as Kim Hoe is a reputable company and reviewed with good pricing in which usually I will call around to compare prices. It took only 20 mins and on the spot the tires are fixed. I went home elated and happen to chat with my friends on my new tires then I realized that I had brought overpriced tires. I called other dealers the next day to check price and realized I was paying more for the tires and it really shocked me. $10 or $20 more I don't really mind for good service but more than $20 was too much. I felt taken advantage as Ah Seng assured me of the best price.

I contacted Kim Hoe again and this time surprisingly I am impressed by how Alex take the time and effort to provide a good service recovery. He explained to me that its a misunderstanding as i paid more for value added service like tire rotation/balancing and free nitrogen refill every 10k km which I am agreeable to. After some clear explanation and goodwill, I am truly satisfied with the service recovery and turned from an angry customer to a happy one.

I must say that the tires recommend is quite good and the time taken plus service level is not bad. To prevent any misunderstanding, new drivers like myself must do our homework, stick to the tires we have researched and called around different dealers to compare prices or packages before walking in to the dealer will be wiser option and remember to quote sgCarMart for the best price available. Happy tire hunting! Post Management Response
 
Patwond
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Excellant service and efficient team  Posted on 11-May-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was looking to change my tyres which were nearing 5 years old. So I went into search and found Kim Hoe with 5 stars. So I gave them a call and they were friendly on the phone. I made a trip down and the staff offered excellent service and advice for tyre brand and make and rims change.
Not only did I change the rims and tyres, I included the air con maintenance service as well. The price was reasonable and no hard selling from the staff. I'm glad I made the trip down.
I've even recommended Kim Hoe to my cousin as well.
Thumbs up and good job, well done. Post Management Response
 
Whitehawk
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Apr-2013
Excellent service!!  Posted on 04-Apr-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went there to change 1 set of tyres. Alex recommended ContiPremiumContact 2. It was good value for money. Quick service. Will visit them in the future. Post Management Response
 
Schwantz
Neutral Newbie
1 reviews
9 points
9 forum posts Joined on 31-May-2005
Satisfied Customer  Posted on 02-Apr-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Good service from Alex. No hard sell. Good price too. Post Management Response
 
Wongkxsgate
Neutral Newbie
1 reviews
15 points
15 forum posts Joined on 10-Mar-2013
tires changed there  Posted on 18-Mar-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
served me a packet drink immediately after i committed, total time spend almost close to 2 hours,it seem they were quite busy actually. Wil defintely patronize them again.. But guess I will give boss alex a call before dropping by..Good pricing & service afterall! Post Management Response
 
Axeman24
Premium User Axeman24
3rd Gear
6 reviews
253 points
210 forum posts Joined on 27-Apr-2005
Very friendly service and no hard selling  Posted on 31-Dec-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
When there this morning as my rim got a very bad scratch. Initially just wanted to get it refurbished but the staff show me that due the impact, my rim was damage, had no choice but to change the rims. However, the staff not only didn't push me to buy a brand new set of rims, instead they suggested that I change a used ones which was nice but I decided to buy myself a birthday present so I got myself a new set of rims which the staff give me a good offer that i cannot resist. Thank you for the good customer service. I will definately recommend my friends to your shop. Post Management Response
 
Rich_tankh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Excellent service!  Posted on 20-Dec-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Alex offer good knowledge of tyre and pricing in the interest of his customer. Got the latest Bridgestone T001 model @ very competitive price, and job done within 30mins. Managed to get good contacts of other car dealers offering other car services. 2 thumbs up! ;) Post Management Response
 
Desmonkyl
Neutral Newbie
1 reviews
20 points
15 forum posts Joined on 14-Oct-2012
Finally, I have discovered another Cheap and GOOD Tyre Shop.  Posted on 24-Nov-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
was advised to just change my front 2 tyres there 2day, gd price and services.
thanks boss son!!! Post Management Response
 
VellfireS
Premium User VellfireS
Turbocharged
1 reviews
9,046 points
8337 forum posts Joined on 26-Nov-2009
Thumbs Up  Posted on 27-Oct-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Went there today to change tyres today... Customer service from Alex very good.. Do keep in mind I have no affiliations with the company.. He is very knowledgable on the tyres and all... Definitely I'll go back there... Prices were reasonable too.. Bought a set of Goodyear F1 Assymetric 2 Post Management Response
 
Carmour
Premium User Carmour
5th Gear
19 reviews
1,258 points
697 forum posts Joined on 26-Apr-2004
Good price, efficient & fresh  Posted on 18-Oct-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Just changed my Toyo tyres there. Its grippy and quiet. Made in Japan. My review in point form below : - Competitive price. Compared with few other tyre shops. - Convenient. Park in, and they change. No jam or keep having to shift car. - Efficient. Did everything in 20mins. - Good service. Offered me drink and changed my tyre valves to new ones. - Did free battery check for me - Outlet abit cramped, but at least have few seats lying around. They occupy 2 shopfronts by the way. * tip : pay cash got special discount.

1 Review Photo(s)

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Cerridwen
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Oct-2012
Good customer service!  Posted on 15-Oct-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I went to refurbish my rim yesterday and was recommended by Uncle Ah Seng to change my front two tyres. He picked the Dunlop DZ101 which closely matches to my existing tyre but I was hesitating because I didn't do any prior research. Being a newbie, he could have taken advantage by pressing for sales but there was absolutely no hard selling from him and he even provided me with cheaper options. I didn't feel ripped off after purchasing the two Dunlop tyres from the workshop and in fact, my friends informed that the price was considerably ok. Service was prompt (waited for half an hour only) and everyone seemed friendly and accommodating. Will definitely patronize the workshop again. Post Management Response
 
Alexhokc
Premium User Alexhokc
1st Gear
1 reviews
59 points
32 forum posts Joined on 18-Jul-2009
 Posted on 02-Aug-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Visited the shop after reading all the positive reviews on the 25 Jul to shop for new tyres. Was served by Alex and he was patience and professional in his advise througout. The whole experience was stress free. No hard selling and and in fact I opted for the cheaper option in the end. The replacement was done within half and hour. Also got one of my rim nicely patched up. This contrast sharply to my previous experience in another famous tyre shop in AMK. Was pressurised to made a decision and after sale was non existence. Will defintely patronize Kim Hoe again. Post Management Response
 
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Merchant Logo Kim Hoe And Co. (Since 1974) Pte Ltd
4 stars - based on 90 reviews

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