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   Consumer Reviews of Hanip Automobiles Pte Ltd
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OVERALL RATING
 
27 Reviewers
4.8 out of 5
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Technical Expertise
4.9/5 Customer Service
4.8/5
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Value for money
4.8/5 Outlet Experience
4.8/5
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27 Reviews

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Dhrita
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Aug-2016
Vios overhaul  Posted on 18-Aug-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was looking for a workshop to overhaul my 10 year old Vios as I was planning to extend the COE. My car had been making some funny noises and I had been to a workshop in Malaysia to try and get it rectified. The workshop in Malaysia misdiagnosed the problem and failed to fix it. Later I found Hanip automobile through Sgcarmart and went to him to get the noise fixed.
He was very professional and took a long car ride with me to identify and diagnose the problem even though he was very busy. The other workshop owner in Malaysia just got his assistant to drive around the car for a short distance to diagnose the problem.
Hanip correctly identified and rectified the problem. He also rectified several other problems he found with the car. I have used the car for more than 6 months after he fixed it and have had no issues with it.
He is knowledgeable and gives his personal attention to his customers and their cars. I highly recommend his services. Management Response
 
Accessorator
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 27-May-2012
Most reliable and trustworthy workshop.  Posted on 02-Apr-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience4/5
I've enjoyed many great motoring years with Hanip Automobiles since I started to send my car for regular servicing for more than 10 years now. The 'boss' Hanip is very experience, professional and he'll personally test drive my car to diagnose any possible problem. I want to thank his team of mechanics for their skillful jobs too. Every time when I drove out of his workshop after servicing, felt like I'm driving a new car home. Great job guys! Management Response
 
fusstatic
Premium User fusstatic
Neutral Newbie
1 reviews
3 points
3 forum posts Joined on 04-Oct-2015
Booked appointment, but asked to come the next day  Posted on 15-Nov-2015
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service2/5
  • Value for money2/5
  • Outlet Experience2/5
I called Hanip himself and asked if he is available at 3pm to take a look at my car. He said OK, so I made my way.. Together with wife and son. Take note: I specifically took time off from work to come at 3pm. Attended to me at 3.30pm- this I have no problem with. He did a test drive and concluded the aircon belt needs to be changed. He said he is unable to do it that day since he has other urgent cases to do.

No. 1) Do not commit if you do not have time for your customer
No. 2) You could have called prior to my appointment time to say you are busy so that I can come another day

Perhaps I look like I am soooo free? Go to your shop at appointment time but was asked to come the next day just because you are busy.. Increase your manpower to meet with the needs of the customers. Most importantly- Never Tai Chi Your Customer.

THANKS FOR READING. Management Response
 
Macbook
Premium User Macbook
Neutral Newbie
2 reviews
6 points
2 forum posts Joined on 26-Mar-2012
Best Technical Workshop  Posted on 15-Oct-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Met Hanip the man himself when i brought my car in for checking where many others before have all failed to rectify (car just seem to be lesser of what it was originally) and i can openly say he (Hanip) is technically superb and willing.

He & his team form the workshop which is probably the very "Best there is & Best there ever will be". A real "Car Doctor"

Be it for servicing, checking or repairs. This is the place i will send my car/s to.

This was also the very 1st stop, 30mins, just after just purchasing my Merz.

This alone, I hope is enough to explain or clarify, how in-depth this workshop is.

it is here i have been coming back to till today. Management Response
 
Plexus
1st Gear
2 reviews
65 points
63 forum posts Joined on 28-Dec-2008
Fixed the annoying sound from my brakes  Posted on 18-Nov-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Decided to send my car to Hanip to resolve the annoying sound (empty drum sound) from my brakes for good. I usually service my car with BM but it seemed that their technicians couldn’t identify and fix the issue after numerous visit.

Hanip personally welcomed me and test-drove with me to identify the problem even when I did not made an appointment. I waited in the comfortable nicely decorated main office while my vehicle was being fixed. In less than 30 mins, Hanip was able to troubleshoot and isolate the issue with a recommended fix. What impressed me was the patience he had demonstrated while explaining the problem to me.

He trusted me and allowed me to test-drive my car after fixing the car even before I had made payment.

Overall, I'm extremely satisfied with Hanip and will definitely return to service my vehicle in future. The price quoted was reasonable for the work done. Most importantly, I can finally drive in peace without the annoying sound from the brakes. Management Response
 
Altis5279
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Oct-2012
18 months old problems with my wife's ride - finally resolved  Posted on 06-Oct-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
My Wife's Toyota Altis has been facing several engine problems for almost 18 months. There were cranking noises that could be heard from the engine once it ignites and when it's warming up. As such, the car experienced significant losses in its power and there were strong vibrations that could be felt from the engine. We were determined to have these problems fixed as this car has a very strong sentimental value to my wife as a anniversary gift from me 6 years ago. We hence sent the Altis to the mechanics at Sin Meng and Ubi to fix her car but to no avail.  I started to source for another mechanic by going through several forums and websites, hoping to get rid of these persistent problems. Eventually, I managed to narrow down onto 3 workshops namely, River View, Autosave and Hanip. After much considerations, I decided on Hanip due to his vast experience and skill sets as a mechanic, having worked in BM and also, being recognize by Toyota as an award winning Master Technician.  I brought her car to Hanip last week and he was friendly and sincere when he first greeted me. He brought the car for a test drive to determine the underlying issues and advised me to leave the car with him to carry out further checks. He was very professional in dealing with the vehicle and assured me of his capabilities and job.  I was contacted the next day and informed of the causes and faults of the problems. Hanip was patient to explain that the fault lied on the timing chain area that not well lubricated and that gave rise to the disturbing noise we were experiencing. What came as the greatest surprise to me was when Hanip had discovered that certain areas of the base cover that were covering the timing chain compartment was damaged and grinded by one of the mechanics in Ubi when my wife has sent her car previously after noticing a motor oil leakage last year. This resulted in the huge power loss to her car. He went on to explain that the engine mounting which was replaced only last year was of a sub standard material which was responsible for the vibration whenever the vehicle was in idle mode. In fact, we have spent a sum of more than $2000 while patronizing the mechanics in Ubi and Sin Meng only to face additional problems with her vehicle.  Eventually, Hanip did all the necessary repairs to the problems and her car is as good as new as he assured. We experience a smooth and quiet ride each time now. I felt he has done an excellent and professional job in getting rid of those issues. I have also decided to sent my own car to him for maintenance and repairs rather than the mechanics in Ubi and Sin Meng who were completely inefficient and slip shod on their work. Management Response
 
Mariannafossick
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-May-2012
 Posted on 28-May-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
For someone to be able to impress me with their level of professionalism is a rare occasion. Hanip had certainly done so on a monday morning ( before 9 am when he answered to my call of help ) My car battery had died on me and he managed to arrange for a co-partner to attend to my repair within half an hour. When it was time to settle the bill, Hanip said for me to pay to that partner direct. And you know what this means....Hanip is not interested in getting any cut for this job but gladly refer businesses to his fellow partners. To me this implies that Hanip is a man of integrity and believes strongly in the business of referrals. I will going back to him next week for a full service, so will my colleagues and friends as I intend to blow his trumpet on his behalf. Management Response
 
Cssia
Neutral Newbie
1 reviews
1 points
2 forum posts Joined on 27-Mar-2012
Professional and Friendly Garage  Posted on 04-Apr-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Can tell the enthusiasm and good customer service through the conversation with Hanip. Very good knowledge in Toyota vehicle that is the reason I took my car to him. Management Response
 
Limpeh23
Premium User Limpeh23
3rd Gear
15 reviews
367 points
203 forum posts Joined on 21-Apr-2011
Finally found a trustworthy and reliable workshop  Posted on 07-Mar-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Hanip did a thorough check for my car when I brought my car to him due to a noise problem I had initially. He actually identified another issue which I was unaware of and was undetected by previous workshops. Did not charge me a single cent for the check. When I went back to rectify the problem, Hanip went all the way to Tuas to search for a bolt for my car that he said was compulsory otherwise it would be too dangerous to drive my car. As he could not find the bolt, he ordered one for me but it would only be ready the next day. As such, he insisted that I leave the car with him as he told me firmly there was no way he would let me drive home the car without it being safe. After picking up my car, there was indeed a great difference due to him rectifying many faults that had been undiscovered previously. Fast, responsive service with great honesty included. Hanip and his team clearly know their stuff and I am100% assured leaving my car in his hands. 2 thumbs up! Will definitely be back again! Management Response
 
Roy1978
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Feb-2012
 Posted on 07-Feb-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My previous car(Honda Civic) was taken care by Hanip. Recently upgraded to a used Lexus after some good luck ;). Managed to sell my car easily thanks to Hanip and all the service records, sold it to his other customer also. When i bought my Lexus, got him to test it out and ensure it had no problems. He did this for free as i am his long time customer. Make me damn happy and love him long time also, got time come here write review liao. Outstanding service with good prices (like they say pay peanuts get monkeys hahahaha), superb value for money. My Honda served me well, no problems at all after i sent my car to Hanip as previously it had some transmission issues, come to Hanip then all settle use the car for another few years never breakdown or give problem not even once. I call him the GOD OF CARS. My new baby will only get sent to this temple for blessing. Keke. If you want to live without worrying about your car giving you problem then come here, confirm no problem one. If your car got problem means you not sending your car to correct temple. Kekekeke. - ROY, LEXUS RX450H Management Response
 
Moraloverride
Neutral Newbie
1 reviews
8 points
8 forum posts Joined on 13-May-2005
 Posted on 11-Nov-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Sent my dads 2007 Toyota Wish in to Hanip to troubleshoot my faulty brakes. i had to fully depress the pedal to the floor for full effective braking and parking brakes were also non existent. all previous servicing had been done by my dad in JB. JB mechanics had tried to troubleshoot the brake problems but no avail. after inspecting my brakes, hanip discovered that my car had non-genuine oem pads installed which not only deteriorated faster than oem pads, but the pads also had damaged n abraded my rotors. hanip also discovered a component on the rear drum brakes had been installed in the wrong orientation. thank God i brought my car to him, now i can drive my car with full confidence that my brakes wud be able to stop my car effectively whenever i need dem. Management Response
 
Kgleo
Premium User Kgleo
Neutral Newbie
3 reviews
15 points
13 forum posts Joined on 27-Oct-2005
Great and Superb Workshop Boss and Mechanic  Posted on 28-Oct-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My 2nd hand 2009 Toyota Wish car died while I was driving home halfway today. Managed to drag my car all the way to his workshop. His diagnostic tools could not find the fault but he was able to detect the fauly using his experience. His mechanics are also very experience and efficient. Turned out that it was my fuel filter clogged. I then requested for my fuel pump to be replaced as well since they are all being removed. Great deal! Management Response
 
Ausmar
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Great service at the right price  Posted on 22-Aug-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
This is how car servicing should be done. It's the benchmark for others to follow. Hanip takes personal care of his customers. He responds quickly to enquiries and gets the job done fast. He's honest, transparent and takes the time to explain. I've had the alternator and engine mounts replaced plus routine servicing. I feel more comfortable using Hanip than the main dealer - I get a much better price and know that I'm in safe hands. Plus I'm not treated like a number. Management Response
 
MarkyLim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 10-Aug-2011
 Posted on 10-Aug-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Hanip is the real deal. Truly honest and genuine. These are qualities which are expected from reputable businesses. However, the other important quality which are not very inherent in so many workshops is the fact that Hanip himself was trained by Toyota/Lexus, and was their Master Technician as well as their Diagnostic Specialist. This was what first attracted me to send my car in; the fact that i am getting the real deal and not some cockamamie self-proclaimed mechanic which was trained from god-knows-where, or some certification course from ITE. Without sounding so much as trying to sell him, let me explain why i am writing such glorious praises for this man who services my car. Firstly, he managed to solve an intermittent problem I had with my brakes. The previous shop i sent to convinced me to use "performance" brakes. The only results these brakes gave were noisy screeches and a THICK layer of soot on my rims. Hanip also managed to better my fuel economy and my car was very very smooth and silent after servicing. I swear i never had a better driving experience before the servicing with him. He also used an impressive original ECU scanner to scan my car. Best of all, The charges are also very very reasonable. Very satisfied and happy. Highly recommended. Have already went for 2 servicings with him, and also recommended him to all my friends and family. Management Response
 
Fookchoon
Neutral Newbie
1 reviews
4 points
4 forum posts Joined on 31-Aug-2009
 Posted on 12-Apr-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Highly recommended. I've just sent my Estima Aeras for services at Hanip Automobile today. Hanip has impressed me with his personal touch. His workshop is clean and well equip. He's meticulous and skillful in his diagnostic. I can see that nothing is taken lightly when it comes to looking after my car. He's also provided advise on what to look out and maintenance tips. I value his service truly. Management Response
 
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Merchant Logo Hanip Automobiles Pte Ltd
4 stars - based on 27 reviews

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