of
reset



spacer
spacer
   Consumer Reviews of Vin's Motor Pte Ltd
spacer
4.9
 
104 Consumer Reviews
spacer
Technical Expertise
4.9 Customer Service
5.0
spacer
Value for money
4.8 Outlet Experience
4.9

davidsonchua
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Dec-2020
Fantastic experience at Vin's Automotive  Posted on 24-Jan-2024
Had a fantastic experience at Vin's Automotive. Especially thankful for Raymond and team's help and assistance on my case. Met with a hit and run case late last year. Despite being pessimistic about the case myself, Raymond was suggesting about the ways to go about with this and advising on the proper channel to go about making the best of my situation. Was fortunate enough that we ended up making this claim go through and am really happy with the end result of the repairs done to my car. Not only was it done within a couple of days, but I receive my car in shining and polished condition. My car now looks brand new ! Thank you to Raymond and his team!
 

Jtb
Jtb
6th Gear
2 reviews
2,790 points
859 forum posts Joined on 08-Jun-2009
Mr Raymond Teo  Posted on 17-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was being served by him on Tuesday 16 Jan 2024 9am, for the repair of a dented door and fresh coat of paint sprayed. It was an excellent conversation with him with assurance of his knowledge of expertise that will definitely bring up Vin's Motor to the next level. Keep it Up, Mr. Raymond Teo. Excellent job done, thank you!!!
 

review user
David, Owner of Toyota Harrier, verified customer
Elaine was very helpful & attentive  Posted on 23-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car met with a traffic accident . After much deliberation, I went to Vins Motor because it was my insurance panel workshop. I was attended by claim executive Ms Elaine . Elaine was very helpful and attentive while we made the traffic accident report. she also advised me to report to the relevant authorities. My car was repaired within a week. Elaine kept us posted and answered our queries via WhatsApp promptly. I was fortunate to have met Elaine who help us settle our insurance claim smoothly. - David, Owner of Toyota Harrier SFL81--G
 

review user
Allan Chia, Owner of Toyota Noah, verified customer
Approachable, contactable and efficient  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Accidents don't always happen and when they do, some drivers are at a lost as to what they need to do. From beginning to end, VINS provided a one-stop service that took care of the problem. The end result of the repairs were amazing and as a driver, I did not feel inconvenienced at all - the replacement care more than compensated for this. I was served by Elaine who did a great job. She was approachable, contactable and efficient. I could not ask for more. - Allan Chia, Owner of Toyota Noah SJH56--J
 

review user
Ismail Bin Abdul Rahman, Owner of BMW 523I, verified customer
Very friendly, helpful and very responsive  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to give a pleasant and positive feedback about the service & assistance rendered to me when my BMW 5 series had to undergoing a major & lenghty repair due to a lightning strike incident . And i would to thanks especially Miss Elaine for her wonderful service & assistance rendered to me throughout the repair process. She's very friendly, helpful and very responsive to my calls or enquiry. And thank you Vin's Motor PTE LTD for giving me the courtesy car to use while waiting for my car repairs to be completed. I strongly recommend Vin's Motor PTE LTD for their outstanding service! 👌🏽👍🏽🥰 - Ismail Bin Abdul Rahman, Owner of BMW 523I SMR53--B
 

review user
Benjamin, Owner of MINI Cooper, verified customer
10/10 will recommend  Posted on 11-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was involved in an accident and I was at a loss of what I should do cause my car was not drivable. Did some research while waiting by the road and Vin’s came up as they had many good reviews. I dropped a call to them and they arranged for a tow truck to tow my car to their centre. Elaine was assigned to my case and I was tremendously pleased with the how she handled the whole matter. She was knowledgeable and guided me on the whole process and documentation. I was given a replacement vehicle on the spot. 10/10 will recommend Elaine as she was very prompt and patient in attending to my queries. She made the whole process seamless which would have otherwise been a nightmare for me. - Benjamin, Owner of MINI Cooper SKA42--T
 

review user
Surajit, Owner of BMW 535i SKD8941E, verified customer
Helpful and understanding  Posted on 16-Nov-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Great efficiency and quick in action. Helpful and understanding. Eric at the sin Ming branch was my case manager, was fantastic and has a pleasant personality. - Surajit, Owner of BMW 535i SKD8941E

1 Review Photo(s)

spacer
 

isabelletan97
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Sep-2023
Very Good Service  Posted on 14-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car got hit at the rear during an accident so i went to my insurance panel list and Vins motor came up first due to the good reviews.

Elaine who was our car handler helped us very well with all our paper work, coordinating and even helped us expedite our car repair by almost a week! She was so helpful and very responsive when we asked for updates, and made sure everything was handled well before handing us the car back. I would recommend Vins motor and Elaine for their service, responsiveness and most importantly, repairing your car. Thank you Vins and Elaine!!
 

review user
Irfan, Owner of Audi Q5, verified customer
Took AMAZING care of me  Posted on 12-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Took my car in after a small accident. Was served by Elaine who took AMAZING care of me. Handled all the paperwork with no stress. Organised a comfortable replacement car. Decided to get car serviced with them while repairing the vehicle. Also changed battery and tyres (cost was reasonable). They even kindly extended FREE 1st time servicing costs. On top of that I returned the car with a full tank (had taken it with a quarter tank) and they refunded the overage in full. Can't recommend them enough. Well done to Elaine and her team. Secured a long time customer! - Irfan, Owner of Audi Q5 SMZ45--E
 

review user
Sk Pek, Owner of Renault Megane, verified customer
Best experience is Elaine's customer service  Posted on 07-Sep-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Insurance claim. Other workshop cant even provide a quote for my insurer to authorise the repair but this shop can. At least, the repair gets going. When I highlight repair taking little too long, workshop provide a short term car for a couple of days at no extra cost. Old car but can move around still not too bad. Best experience of all is customer service Elaine. Very responsive since day 1 booked in car. She doesn't ignore my message even when on leave. She notified when she will be back at work or ask colleague to help - Sk Pek, Owner of Renault Megane SLQ72--M
 

review user
Aaron Phoa, Owner of BMW 116d, verified customer
explained clearly & well follow up  Posted on 07-Sep-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Went there to do my accident reporting on a Saturday , was serve by a young lady call Elaine, she explained clearly the process of claim and I on my way to do my own stuff. Left my car there for a few days and had my car taken care of, Elaine then ensure the car is properly handed-over . Few weeks later she follow up on her work to ensure everything is fine . Good job Elaine. - Aaron Phoa, Owner of BMW 116d SLP72--H
 

review user
Shen JunYao, Owner of Mitsubishi Lancer, verified customer
Excellent service I received  Posted on 10-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I wanted to take a moment to express my utmost satisfaction with the service provided by Vin's Motor Pte Ltd. My recent experience at the establishment was truly exceptional, particularly thanks to Elaine's professionalism, expertise, and dedication to customer satisfaction. From the very beginning, Elaine exhibited a level of attentiveness that immediately put me at ease. She patiently addressed all my questions and concerns, providing detailed explanations and guidance throughout the entire process. She turned what could have been a daunting situation into an enjoyable and rewarding experience. Vin's Motor flexibility and willingness to work around my time constraints also made the entire experience smooth and hassle-free. They have undoubtedly left a lasting impression on me, and I look forward to recommending Vin's Motor to friends and family based on the excellent service I received. - Shen JunYao, Owner of Mitsubishi Lancer SJT64--A
 

review user
Sylvester Ong, Owner of Toyota Town Ace GBL92M, verified customer
Staff is very professional and informative  Posted on 27-Jun-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would strongly recommend Vin's Automotive as the staff is very professional and informative especially Elaine, who assisted me all the way until i got my van back. She also to make sure all my questions are answered. She even went above and beyond and helped to arrange to send my van to the yearly inspection as well even tho she dont have to. Thank you Elaine! - Sylvester Ong, Owner of Toyota Town Ace GBL92--M
 

review user
Francis Lum, Owner of Mercedes Benz E200, verified customer
Dedicated and professional customer service adviser  Posted on 06-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have a very good experience with Vin's Motor after my mum got into an accident and her car was bought over to Vin's Motor to have her repairs done there. The workmanship is good but more important we are blessed with a very dedicated and professional customer service adviser, Elaine. As our accident happens in a merging lane so the claims are complicated and more procedures needed. Elaine helps us to smooth over all these hurdles easily across and we managed to get a good settlement. Kudos to the team in Vin's Motor and especially a shoutout to Elaine for her fantastic help here. Highly recommended. - Francis Lum, Owner of Mercedes Benz E200 SKE26--Z
 

review user
John Low, Owner Porsche Macan of, verified customer
Reliable repairer  Posted on 06-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had an accident and Vin's was one of the approved repair company. I would like to share that the overall experience has been exceptional. Miss Elaine did a great job to make sure it's hassle and worry free with the paperwork etc. On hindsight I am glad I chose Vin's and hope this review would take the guesswork out of fellow drivers in times of need of a reliable repairer. Thanks - John Low, Owner Porsche Macan of SLT58--Z
 
  •   Sort By
  • « Back ( 1 2 3 4 5 6 7 ) Next »
  •  results/page
Merchant Logo Vin's Motor Pte Ltd
5 stars - based on 104 reviews

Recommended for you

1-6 of 11