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   Consumer Reviews of @WeddingCars.sg Pte Ltd
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OVERALL RATING
 
1 Reviewer
1.7 out of 5
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Technical Expertise
NA Customer Service
1/5
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Value for money
2/5 Outlet Experience
2/5
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1 Reviews

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MehzMehz
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Jan-2013
Deceitful company that only offer the full contract after full payment is made  Posted on 02-Jan-2013
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Overall Rating: 
  • Customer Service1/5
  • Value for money2/5
  • Outlet Experience2/5
1) Purposely brought the car to a lowly lighted environment for customer to inspect.

When I went to inspect the car during taking over, I was asked to inspect the car at Orchard Hotel's Basement carpark, which is of dim light condition
And they choose to park at a corner. Though everything thought to go well, in the end during returning we are charged that we had damaged the front left bottom of the bumper.
The scratch is real deep, and seriously even I took a while to realise there is a scratch at the bottom of the car in well lit day light.

I felt that it is unfair for the consumer, and they basically even do not accept my request to see if we can see previous customer's document to see whether the portion of the damaged car was marked. They said it is no use as they will fix all the damages by previous customers (and I retorted, as there are visible marks and scratches from previous rental)
In the end I was asked to forfeit my deposit of SGD 100, and said that they already being nice, if not they will change the whole bumper.
And now comes the question again, they said before they will fix any defect on the car, then why choose to let me go off and just pay SGD 100 just for it?
Secondly, the scratch is darn deep. Any driver who caused this damage will definitely hear something, and I drove lorries before. This 2 seater car is small.

2) Paid everything based accordingly with the email's condition, and the full terms and conditions appeared after that.

During the enquiry to the payment of the rental 2 months before the actual rental, everything was thought to be just based on the email. After paying everything and upon collection 2 months after, I was given a rental contract with the full terms and conditions to sign in order to collect the car.
This definitely brought me to the knees. I cannot reject the contract, nor I will have enough time to find another rental company for my wedding which is 2 days after.
The full payment is already made, and the time is already near. I can't do anything at all.
Another minor thing was after the payment was made, additional clause was given that I had to pump the designated petrol grade.

Rightfully, I can just reject the terms and conditions as I am considered to be forcefully signed upon the contract.

This company is deceitful and technically bring their customer to the corner, with their hands tied.
Their manager is Sabina, and the way they treat their customers is terrible. Management Response
 
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Merchant Logo @WeddingCars.sg Pte Ltd
1 stars - based on 1 reviews

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