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   Consumer Reviews of Advance Car Rental Singapore
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OVERALL RATING
 
15 Reviewers
4.7 out of 5
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Technical Expertise
4.7/5 Customer Service
4.5/5
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Value for money
4.7/5 Outlet Experience
4.7/5
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15 Reviews

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tay_ms
Premium User tay_ms
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 09-Jun-2016
Happy With the Service  Posted on 09-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a Toyota Altis to go to JB and I was very impressed with the professional and excellent customer service rendered by Wilson. Wilson took time to explain whatever I need to know about car rental and made it all so hassle free. Good job, Wilson! Management Response
 
Eadric
Neutral Newbie
2 reviews
4 points
0 forum posts Joined on 06-Nov-2014
Best Pick Up Location In The West  Posted on 15-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a Toyota Rush from them. Took a MRT to Gombak station and their shop is directly in the station. Done up the paper work and waited for the guys to collect the car. Waited for a while as I was told that the car was parked somewhere else. Car was clean and in good condition. Price was one of the lowest I can find online. Management Response
 
jaugar82
Neutral Newbie
2 reviews
6 points
0 forum posts Joined on 24-Jul-2015
Best pickup point  Posted on 04-Oct-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service2/5
  • Value for money5/5
  • Outlet Experience3/5
I rented a brand new fit 2015 model at the bukit gombak mrt station..It was a friday, when i the outlet there where few customer sitting on the sofa..I was happy when i reach i was call by a tanned skin guy,not very sure he a malay or mix? Any when he wanna take my booking paper and procced to check car with me the guy wearing red uniform said it ok i settle then he told me u take a sit..I really dont know what cant the tanned skin guy procced with the booking since he is busy..After waited so long the told the tanned skin guy to check the car with me..I was angry and frustrated but i and glad the tanned skin guy was really nice and say i am sorry for what happen just now and he check and explain the car very detail with me..I hope the guy in the red uniform will be more friendly and know how to manage customer next time..The car was clean and no fault smell..Thumb up Management Response
 
Sunset73
Premium User Sunset73
5th Gear
2 reviews
1,127 points
622 forum posts Joined on 15-Mar-2009
Superb Service  Posted on 14-Jan-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Been renting cars from them regularly. Car is always properly washed and cleaned before handing over. Very pleased with the service. Prices are competitive too. Staff remembers me by name too.

Highly recommended! Management Response
 
hadia
Neutral Newbie
2 reviews
5 points
1 forum posts Joined on 06-Nov-2014
Happy Customer Since 2009  Posted on 10-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Have been renting cars from them since 2009. Was asked to leave a review. All I can say is >>>>>>>>>>>>>>>> 2 thumbs up! Management Response
 
annie_teo
Neutral Newbie
3 reviews
8 points
0 forum posts Joined on 06-Nov-2014
Good Cars  Posted on 09-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great job in maintaining the car. Keep it up. Management Response
 
echo911
Neutral Newbie
2 reviews
10 points
3 forum posts Joined on 06-Nov-2014
Professional Service  Posted on 07-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Was requested to leave them a review after renting a car from them. Very professional service and pricing was very competitive. Great job guys! Management Response
 
bernard797
Neutral Newbie
3 reviews
6 points
0 forum posts Joined on 06-Nov-2014
Good Service from the staffs  Posted on 06-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I would like to share my view on this company. I rented a car from them to travel to Malaysia. On the day, they called me up to inform me that the car was ready for collection, upon reaching their office, the car was already parked outside the office waiting for me to pick up. The car had just been washed and vacuum and was relatively good condition. I was impressed by the efficiency of the staffs. Management Response
 
DavidJohn
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Jan-2014
Car Rental Service  Posted on 13-Mar-2014
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience5/5
Nice information, There is obviously a lot. Your points are very valuable and knowledgeable. Thanks for sharing this great blog with us. Management Response
 
CH4RL35
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Feb-2011
 Posted on 26-Feb-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a Suzuki Swift from them. Car condition was good and clean. Their location is walking distance to Bukit Gombak MRT, definetly an advantage for them. Process for renting a car is also simple, will go back to them if i require to use a car again. Management Response
 
DSCT
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 02-Jan-2011
 Posted on 02-Jan-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Convenient Location and Great Service. Rented a Nissan latio from them from 26th - 30th Dec. Car was clean and in good condition. Plus point is definetly the friendly staffs, always cheerful and explained the details clearly to me before handing over the car. Will definetly rent a car from them again when I need to use a car. Good work guys! Management Response
 
Arrmanas
1st Gear
1 reviews
61 points
60 forum posts Joined on 13-Dec-2006
Convenience of Location is a MAJOR plus!!  Posted on 21-Dec-2010
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience3/5
Rented a "Honda Civic VTI 1.6L (auto transmission)" from 17-20 December 2010. For a weekend package of $230. The interior of the car is not thoroughly cleaned as the previous renter of that car returned it around 5:40pm, 17 December. Smoke smell still persist in the car. The overall exterior of the car was OK, although there are small scratches and dents here and there. The male salesperson explained/mumbled the terms of rental QUICKLY as if he's late for the MRT!!. Conveniently located near Bukit Gombak MRT Station. About 10 minutes' leisure walk from MRT Station to the place. A Definite advantage is that there is no deposit required for car rental. They may want to bring in more choices of car for rental. Advance Car Rental should keep track of its loyal customers; they should have LOYALTY PROGRAM for loyal customers .I've to repeat my particulars AGAIN when this is my 2nd time (2010) officially booking a car from Advance Car Rental. Management Response
 
Abdrahmanismail
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 12-May-2010
Good Customer Service  Posted on 26-Nov-2010
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Rented a Mazda 3 a few months ago. Both interior and exterior of the car was amazingly clean. Not many rental companies have kept the condition of the car this clean. Sales staff explained clearly the terms of rental. Conveniently located near MRT station (Bukit Gombak). Staff also inform about the No smoking/eating rule which i respect. Overall a good experience.They may want to bring in more choices of car for rental. Management Response
 
Chiassy
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Nov-2009
 Posted on 20-Nov-2009
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great car and great service. Will book from you guys again when I need a car. Thank You! Management Response
 
Joshua_Kee
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Nov-2009
 Posted on 16-Nov-2009
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a Honda Civic from them. Car was in good condition and clean. Thanks for waiting for me even though I was late. Definitely a recommended company. Management Response
 
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Merchant Logo Advance Car Rental Singapore
4 stars - based on 15 reviews

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