Gd workmanship done & Excellent Service!!! Highly Recommended!!!
Professional and Excellent Service
Happy with workship & service
Happy Honda Fit Driver
Best Service in town ...
With reference to your review & visit to our workshop last month regarding the
'crack & peel' leather surfaces on your seat, we truly understand how disappointing it can be when your expectations are not met.
I was especially concerned when you called me to feedback that your 1-year old
leather seats 'cracked and peeled' as we scrutinize & conduct stringent tests &
checks on all our material in order to provide quality products to all our
Findings based on your visit to my workshop:-
1) Creases on the right side of the sitting portion of the driver seat.
2) Slight tear on the leather surface on the right side of the sitting portion of
the driver seat - which you claimed 'cracked and peeled'.
Affected area is only on the right side of the sitting portion of the driver seat
while remaining area of the leather seat were in good condition.
Creases found are largely due to usage - movement in and out of the driver seat will tend to cause creases to form on this area and likewise on the left side of the
sitting portion of the front passenger seat.
Tear on the leather surface can be caused unknowingly by abrasion of sharp / rough objects such as wallet / combs placed in the driver's pockets or attire with
studs / buttons. Constant abrasion on the tear leather surface may caused outer coating of leather to be stripped off- which in your case 'peeling' as you claimed.
Such instances are considered 'wear and tear' and thus we regret to inform you that our warranty does not cover such damages and therefore we are unable to accede to your request for a free replacement.
We would like to highlight that if there is defect in the quality of the leather
used, other areas of your leather seats would have similar issues as well.
As you were skeptical about replacing the affected portion with the same type of
leather used, we were pleased to offer you the replacement with premium Nappa leather at a discounted rate of $160.00 for both the right side of the driver seat and left side of front passenger seat. However, we did also highlighted to you that even for premium leather such as the Nappa leather, are not crease / scratch / tear proof either.
We sincerely seek your understanding and fairness for the above matter.
Thank you very much.
Excellent! The Only Way To Describe It!
Good job, very friendly service
Excellent Service & Workmanship
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