Good service, efficient, experience mechanic
Not up to mark
Friendly and Execellent Service
Worried after aircon repair
Thank you very much for getting in touch with 1st Auto. We have been informed that your air con is been repair by us, and we are the last point of contact before this incident that happen. We are very sorry for the miscommunication. Please allow me to further explain to you about you car condition.
I understand that initially you car's air con blower is faulty and after checking by my mechanics, they have confirm that the blower need to change. After the changes, you have also realized that the setting gone hay-wire for some unforeseen event. And in-order to look into this problem without any hidden costs for our customer, We used our own courtesy car and we try to see if it is the air-con sensor faulty. As it is not cost-efficient to get a new sensor and try it. The blower sensor is a logic module that send signal to the A/C and determine the temp that is preset in the system. Once this logic board is faulty, it cannot determine the temperature in the surrounding. So it causes the air-con to be the not in control state.
We hope that we can serve you better kindly give us a call and we can arrange a appointment with you to do a check for for your car.
Once again, we are very sorry about this incident. We will look into this and improve ourselves to handle it. Thank you for allowing us to serve you better.
one-stop solution with competencies,Ethic, passion and very reasonable price!
Thank you for writing in regard of the incident that happen on you. I would like to apologies for the mishap that happen as we are the last point of contact for your car servicing.
We agree that the usual high standards of our products / services were not met in this instance.
As a result of our investigation, we found that you made a purchase of the $57 groupon deal that is included with a X-Rev engine flush and treatment + 21 point check + oil filter and 4L X-rev Engine Oil change. The misunderstanding was caused by the groupon package that stated it only responsible for the Engine Oil and Engine oil filter. And according to my mechanic, they have done a full 21 point check and list out all the issue, but somehow it wasn't addressed from your side.
As a result, you experience the radiator problem that you have mention.
As we know that we are the last point of contact that your car have been to for servicing. I can understand that it is easily to fault the mistake. The package that you have bought is the most basic promotion and somehow the issue is brought up from my side but it wasn't address from your side. We also hope that it doesn't bring you to any inconveniences.
As the management, We would like to offer you a 15% off for all repairs and servicing. I would also like to take this chance to educate our customer that how essential it is to take care of the car to it's optimum level. I hope to address your problem without any misunderstanding.
We assure you that this will not happen again.
Good Value basic service
Efficient & Freindly Service
Efficient and friendly Service and reasonable price
Fast Service and Value for Money
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