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77 Reviews

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Good service, efficient, experience mechanic

ILuvMyCar    11-Apr-2013
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
My car started experiencing problems with the aircon system middle of last year. The first workshop I went helped clean-up the radiator fin, changed the filter and top-up the gas. It lasted for about 2 months. Thereafter, the same problem surfaced. I took my car to another more reputable workshop and this time, the mechanic suspect the system is alittle choked hence he recommended flushing the aircon system. This lasted about 3 months and again, the problem came back. Last Monday, I took my car to a workshop at Jurong Port Rd and the mechanic diagnosed it as a leaking fan-coil. He quoted be the replacement cost and said it will take a full-day to complete. I was a little apprehensive as it was quite costly.
A good friend then recommended me 1st Auto. When I called Roy (Service Advisor), he was very friendly and patient, explaining all possibilities and how they can help rectify this problem. He also quoted me a more reasonable cost for the replacement and said only needed about 4 hours to complete the job. I sent my car to his workshop on Tuesday noon and he explained to me what needs to be done. Checked with me the cost and agreed to proceed. As it is, they took only 4 hours to replace the parts and also shown me those they have removed from my car, sharing where the problems were.

I'm impressed with their service, cost and overall a good experience.
I strongly recommend anyone who needs help on rectifying their aircon problems to talk to Roy.
Thanks Roy. Management Response
 
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Recommend Workshop

Rt320    14-Feb-2013
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience4/5
Had engine leakage during CNY and called workshop on 3rd day workshop. Was told that they open on 4th day(Wednesday). The boss Mr Yap advise me to check and top up engine so so that it will not run dry. Next day, visited workshop and Roy diagnosed as engine head gasket leakage. Got the mechanic to replace the gasket, wash the engine. Yap personally inspect the engine after repair was carried out before releasing the car. Price was reasonable and quite Impressed with the level of service. Was told to monitor for a few days. Would recommend my friends to go to this workshop for servicing and repair. Management Response
 
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Not up to mark

Cyborg007    31-Jan-2013
  • Technical Expertise3/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience3/5
I have been to a few workshops from Autosave, Hanip Auto, Riverview to Huat Lee. Read about the reviews here so decide to go try for servicing in Nov 2012. The venue was messy due to the new MRT line constructions. My car was accessed by a couple of friendly mechanics...was told that the coolant valve is leaking among a few other issues and was advised replacement parts which to-date never came nor was there any folllow-up even after I called in. Did not see any computerize diagnostics like in some other workshops which I visited. Wheel alignment was done elsewhere which I would rather they tell me that it is not an in-house service and recommend me to their 3rd party instead of promising and then disappeared with my car and return an hour later, wheel rotation is unknown. I am uncomfortable with such arrangements as I am unable to see what was or was not done in the process. Went back home after the servicing and found the brake fluid and coolant levels not top-up, complaint about noise in the brakes was not addressed as well. Quite shabby work by my standards...disappointing. Will not return for a second time. Management Response
 
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Friendly and Execellent Service

Chiho_86    07-Jan-2013
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
My first servicing in last October using Groupon voucher, very detail check by the team. Mr Yap also came to me and intro himself to during my waiting. Roy explained to me that there is leakage in the undercarriage , timing belts and spark plug require to change and quoted me a reasonable price. After the servicing, found that there is loud noise during the ride. Immediately bring my car down the following day, Roy had attended to me and settle the problem within few hours. In the end, found out that the timing belt is too tight. No complain to their after-sales or customer service, however I feel happy that they provide immediate service recovery and rectify the problem. *(as some other shops might not entertain or place you last in queue)

As I found my water temp keep increasing during idle recently. I called them on Sunday and was advise to bring my car down. So immediately went down as it is near my workplace. They found my water pipe leakage and help me to tighten it back and without hesitate, I opt for my 2nd car servicing.


P/s: Maybe the management should offer some discounts for customers who come back for their car servicing. =) Management Response
 
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Great service

MrYotsuba    16-Dec-2012
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Hi

I just want to share my experiences that I had with 1st Auto.

My Honda Civic 1.6 was getting very noisy and being a non-technical person, I did not know what was wrong with the car.

So, I asked for a workshop recommendation in the photography forum that I'm a member of. 1st Auto was recommended.

I find that the staff and boss of 1st Auto are very friendly and approachable. When they see you, the acknowledge you and come to your assistance. I visited them last Thursday to have my belt tensionerr and water pump replaced, the job was done efficiently in about 4 hours.

I visited them again 2 days later because my car vibrated quite hard when reverse gear was engaged. After Mr Yap diagnosis of the problem, he asked his mechanic to have the throttle body cleaned.The mechanic spent about 45 mins doing the job while Mr Yap and I chatted.

From the chat, I found that he has other outlets and the range of cars that he service/repairs/restore range from old 1900s vintage cars to super cars like Lambo. Wow, how's that for technical ability.

The best part was that he decided not to charge me for the throttle body cleaning. I'm really impressed with Mr Yap generosity!

I would definitely come back for my regular car servicing. Management Response
 
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Worried after aircon repair

Bahagia    29-Nov-2012
  • Outlet Experience1/5
I was having problems with my car's aircon and saw the numerous good comment here for 1st Auto, hence, decided to bring my car to them yesterday. After I had explained about my car's aircon problem, I was told by Roy that most likely my aircon blower is faulty. One of their mechanic checked and confirmed it. The diagnostics was fast. I agreed to procee with the repair of the faulty blower. The repair took about an hour and a halve, which was quite impressively fast.
After the repair, the aircon was set to manual @ 18C. I returned the settings of my aircon back to the settings that I'm used to (auto mode @ 24C). To my surprised, hot air came out instead of cool air. The other problem was that when the Auto button was depressed, the blower keeps running at full speed and it keeps switching to 'blowing to feet' mode.

I returned to let the mechanic check it again. After sometime of checking, Roy told me that they 'suspect' that the blower sensor maybe damaged. He told me that I would have to wait for another car of the same make and model to come in so that they could 'test' to see if the sensor was faulty. The mechanic told me that he had to disconnect some wiring now so that the aircon can function while we wait for another car to pull in. Roy also said that he will try his best to get a sensor to test. Somehow I felt uneasy with the reply. I am curious about how does the sensor affect the auto mode keep switching to foot mode instead of the original dashboard mode? The other doubts are there isn't any time frame to when I can resolve the issue and that I may have to bare for the incompetency of the mechanic.
Management Response by 1st Auto Pte Ltd
03-Dec-2012

Thank you very much for getting in touch with 1st Auto. We have been informed that your air con is been repair by us, and we are the last point of contact before this incident that happen. We are very sorry for the miscommunication. Please allow me to further explain to you about you car condition.



I understand that initially you car's air con blower is faulty and after checking by my mechanics, they have confirm that the blower need to change. After the changes, you have also realized that the setting gone hay-wire for some unforeseen event. And in-order to look into this problem without any hidden costs for our customer, We used our own courtesy car and we try to see if it is the air-con sensor faulty. As it is not cost-efficient to get a new sensor and try it. The blower sensor is a logic module that send signal to the A/C and determine the temp that is preset in the system. Once this logic board is faulty, it cannot determine the temperature in the surrounding. So it causes the air-con to be the not in control state.



We hope that we can serve you better kindly give us a call and we can arrange a appointment with you to do a check for for your car.



Once again, we are very sorry about this incident. We will look into this and improve ourselves to handle it. Thank you for allowing us to serve you better.

 
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one-stop solution with competencies,Ethic, passion and very reasonable price!

Pingpongkang    11-Nov-2012
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I am personally very impressed by the superb service the team Mr Yap has. I just bought a 2nd hand Nissan Sylphy 2.0CVT from a dealer, when I got my car and drove for about 5 days, the air con compressor broke down. Went back to the dealer because they provided 6 months warranty on engine,gear box, and air con compressor. They sent my car to their workshop, and to my surprise, they claimed that the warranty does not cover the "faulty valve" in the compressor. I immediately called 1st auto Mr Roy for opinion. (He helped me to replace my old car's air con blower, which is about 60% the price of the rest of the vendors I enquired) Mr Roy spent almost like 15 mins explaining to me over the phone, advising me what to do , etc. In the end, settled with the dealer on the repair based on 50/50 liability. I send my Nissan Sylphy for their evaluation. They did a 25 point check, (took them about 1 hour+), and advised me which part had worn off, for my consideration to change. The inspection was done FOC! And, furthermore, I checked with some other vendors on the price of the line item they quoted me, it's again the cheapest in town! The price 1st auto quoted, is almost an assurance that it's the fairest market rate.

Mr Yap, the owner of the workshop, is a very passionate guy, highly competent in not just Japanese car, but also continent car. He did some study in Europe on Car mechanics a few years back. I am very impressed by him because he had not went to a proper school before, yet he craved for the latest knowledge and technical-know-how in car mechanics. He had several projects in reviving some antique cars, there's one car that was built in 1918, he and his team successfully replaced all the parts, including adding in a customized air-con system. Fantastic job done. Highly recommend to engage their service. People with such passion and ethic almost does not exist in this trade! Thank you Mr Yap and your team. Management Response
 
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Service!!

Mizycaramel    09-Nov-2012
  • Technical Expertise1/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience2/5
I bought the voucher $57 from Groupon for serving as follows:
Additional X-Rev Engine Flush and Treatment + 21 Point Check + Oil Filter + 4L X-Rev Engine Oil Change
 
21 Point Check includes:
Check Drive Belting 
Check Cooling System 
Check Hoses and Connections 
Check + Clean/Replace Air Filter 
Check Undercarriage 
Check Horn Operation 
Check and Adjust Parking Brakes 
Check and Adjust Clutch Pedal 
Check Wiper Condition 
Check Shock Absorber Condition 
Check Wheel Bearing Condition 
Check Vehicle Lightings 
Check 4 Wheel Tyres 
Check Tyre Inflation Pressure 
Check Brake Pads and Brake Lining 
Check Steering Linkage for Loose/Worn parts 
Top Up Brake Fluid 
Top Up Power Steering Fluid 
Top Up Clutch Fluid 
Top Up Radiator Coolant 
Top Up Battery Water

1 week after servicing car pickup was bad so I opened up the front bonnet to check and found that the whole engine practically the whole thing was stained with oil all over and I found out that one of the cap for the the tank was not close properly. Today the red indicator for the radiator came up when I was driving along the expressway. I had to stop the car and check but to my dismay the radiator tank was EMPTY! Strange right, it is just least then a month. How can it be empty? Just because I bought the voucher means no need to do a good job is it? Did you even do a proper servicing to the car??!!
Management Response by 1st Auto Pte Ltd
12-Nov-2012

Hi Mizycaramel,



Thank you for writing in regard of the incident that happen on you. I would like to apologies for the mishap that happen as we are the last point of contact for your car servicing.



We agree that the usual high standards of our products / services were not met in this instance.



As a result of our investigation, we found that you made a purchase of the $57 groupon deal that is included with a X-Rev engine flush and treatment + 21 point check + oil filter and 4L X-rev Engine Oil change. The misunderstanding was caused by the groupon package that stated it only responsible for the Engine Oil and Engine oil filter. And according to my mechanic, they have done a full 21 point check and list out all the issue, but somehow it wasn't addressed from your side.



As a result, you experience the radiator problem that you have mention.



As we know that we are the last point of contact that your car have been to for servicing. I can understand that it is easily to fault the mistake. The package that you have bought is the most basic promotion and somehow the issue is brought up from my side but it wasn't address from your side. We also hope that it doesn't bring you to any inconveniences.



As the management, We would like to offer you a 15% off for all repairs and servicing. I would also like to take this chance to educate our customer that how essential it is to take care of the car to it's optimum level. I hope to address your problem without any misunderstanding.



We assure you that this will not happen again.

 
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Good Value basic service

Yixiang1    21-Oct-2012
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience4/5
Did a routine service at 1st auto using the cheap groupon deals. Overall experience is good. Quite impressed with the detail of the work done. My usual workshop is the no frills type, basically only change oil, at most wipe ur engine bay a bit, clamp battery test, thats it. So i was quite impressed here as I paid <$50 for servicing (including engine oil), with the groupon deal. Like the 1st time I encounter workshop which REALLY do the 20-25 point check. Some of the things i was impressed with in their basic service: 1. Took out my air box and checked one of the spark plugs condition 2. Vacuumed my cabin interior. 3. Checked my tyre pressure. 3. Did tyre rotation, front and back wheels exchange. Even did a bit of tyre shine on the wheels. 4. Cleaned engine bay and applied the shine on the black areas. 5. Checked my aircon filter. 6. Used original oil filter with the box for my japan make car. So shld be really original. The engine oil provided is from the Big barrel of oil with Mobil 1 sticker. not exactly sure what weight is the oil, but the last time i asked, was 5w40. Saw another unopened barrel is mobil 1 15W40, so i suspect could be 15W40. They are quite a big workshop, so charge GST, and have detailed report and invoicing, so overall would not be the cheapest you can find, but the way they work, could give some people confidence. Was quoted $28 to change air filter, but I brought my own, so mechanic put in for me with no charge. Note: I only did basic servicing, other services and charges havent tried. Management Response
 
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Efficient & Freindly Service

Civicsiao    16-Oct-2012
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I sent my car to check Aircond problem. Replaced 2 leaky pipes, charge-in gas and replace cabin filter within an hour. Mr Yap, sincere and chatty guy. Thank you for your fast repair job. Management Response
 
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Efficient and friendly Service and reasonable price

Ykyau    13-Oct-2012
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I sent my car to replace the engine mount and air-con yesterday. The price quoted are very reasonable (I had inquired several workshops before that). More importantly, the service is efficient (fast turnaround, and both the jobs were done in half a day) and friendly (Mr Yap is personable and very experienced, and so are his crew of mechanics). It was a very pleasant experience overall and I would highly recommend their service to anyone. Management Response
 
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Fast Service and Value for Money

JonCano    28-Sep-2012
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After hours of searching for shops with good reviews, I decided to send my 5-yr old Mitsubishi car to this shop for aircon repair. My aircon suddenly stopped working yesterday and their mechanic found out that my compressor is already spoilt. Generally, I was impressed with their quick turnaround time (<1hr) to rectify the problem and their friendly staffs. I also discovered that their pricing is cheaper compared to other shops that I went thru. I will definitely come back here for the next servicing and will recommend to other friends too. Management Response
 
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Honest

Mkchow    16-Sep-2012
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Did a bit of DIY and removed the AC clutch plate and some brittle lining material dropping out. Brought it down for Mr.Yap to see whether can get replacement, and he confirmed nothing wrong. So fixed it back and all was well, $0 spent. Quite rare nowadays. Went back again to do an AC refresh package at a good price. Keep up the good work. Management Response
 
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Jovan2006    05-Sep-2012
I visited Mr Yap today and found him to be genuine and sincere about wanting to fix my aircon issue and was not out just to make money. I had the aircon fixed and the amt is half of what offerd by other workshops. Before that, I have already visited at least 4 workshop who did not even bother to do a thorough check of what is wrong with my car aircon and just tell me straight that I have to change the aircon compressor and aircon coil and the amt comes to be more than 1K. Good service by Mr Yap and team. Management Response
 
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Hitower    04-Sep-2012
When visited the workshop, all I can say is that they are honest and pricing is reasonable. Keep up the good job, Mr Yap and staffs. Highly recommended car owner wanted to have the car service to try out their service. Kudos... Management Response
 
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Merchant Logo 1st Auto Pte Ltd
4 stars - based on 77 reviews