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   Consumer Reviews of BH Auto Services Pte Ltd
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OVERALL RATING
 
72 Reviewers
4.8 out of 5
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Technical Expertise
4.8/5 Customer Service
4.9/5
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Value for money
4.8/5 Outlet Experience
4.6/5
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72 Reviews

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Unclebutcher
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 31-Aug-2012
Honest Workshop  Posted on 06-Feb-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Called in recently when i went for a basic service for my aging Altis elsewhere and the other workshop said I needed to change front discs and pads at almost $400. Decided not to and sought an opinion here - who took my front tyres out and found out that the rotors and pads are still good to go until scrap. They did charge me a small fee for the labour but could've easily just kept quiet and changed the pads (which I was willing to). Two thumbs up. Will go here for servicing in future. Post Management Response
 
Joshooi
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 29-Nov-2012
Great support and workmanship!  Posted on 17-Jan-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Was unfortunate to be involved in a road accident earlier this month, and decided to send my car to BH Auto Services after reading good reviews here. From the moment i reached the workshop, Janice and her team facilitated the accident reporting and inspection process smoothly and eased my concerns smoothly. Janice was also very prompt in responding to my questions and requests and provided me with details and updates on my car's repair process throughout. My car was repaired ahead of schedule and the workmanship from the team was top quality.

Although none of us would want to be involved in the inconvenience of a car accident, consider engaging BH Auto's service should you ever need one, because they gave me peace of mind throughout the process. Hope my next visit will be for car servicing instead! Post Management Response
 
GraceLin
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 06-Jan-2018
BH AUTO is Amazing!  Posted on 07-Jan-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
SO PLEASED with my first experience with BH Auto. Team went above and beyond in helping me fix the car and now it looks exactly like brand new!
What's best is that, the team was responsive to questions and patient to answer them all. Upon contacting them the team came down to my place, collected it and returned 2 days later. Talk about convenience ? Really? Price wise, it was very affordable compared to going directly to the car company. I understand that going directly to the company repair shop would have cost about 6 times more so I was obviously very happy๐Ÿ˜๐Ÿ˜typical singaporean right?!
Oh and trust me I had anxiety when entrusting them to BH since it was my moms precious car with high sentimental value I was damn nervy but when it came back well she was so happy! Truly, Happy Mom, Happy life!๐Ÿ˜Œ๐Ÿ˜ŒLollollol
Will definitely return for future issues! THANK YOU BH AUTO!! YOU GUYS ARE AMAZING!โค๏ธ Post Management Response
 
Karlzeiss
Neutral Newbie
1 reviews
7 points
4 forum posts Joined on 11-Jul-2015
Excellent Customer Service!  Posted on 09-Oct-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
BH Auto is arguably one of the best workshop i have been to. I went there my first time to file an accident report since it was near to my place and the process was very quick and smooth and Eric even took time to provide me some advices on car washing. I was very impressed by the customer service and will definitely patronize them in future for car related services.

Thumb up!. Post Management Response
 
kkweng66
Clutched
1 reviews
28 points
30 forum posts Joined on 23-Sep-2017
Wonderful Service  Posted on 29-Sep-2017
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
Sent my 2-week old car at 10:30pm to repair/change the bumper because of a butt kiss. The staff, Kelvin completed the accident report and advised me to go back to Hyundai instead. He also provide me some good tips when encountered similar issue in future (touch wood)Before I left, the boss Eric came back and saw a bird-shit stain on my car. To my surprise, he immediately offered to wash, clean the tyres and vacuum the car. I must give them a thumb up. Thank you Eric and your gang. Post Management Response
 
Andy4carz
Neutral Newbie
3 reviews
24 points
0 forum posts Joined on 05-Sep-2013
Much Appreciated Service from BH Auto Services  Posted on 25-Sep-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Just wanna drop a review to compliment BH Auto. I am very pleased with the service provided by BH Auto Service Pte Ltd.

On Friday 15/09/17, when i called an insurance office to enquire a claim issue, the officer advised me on what to do and directed me to the website of the listed workshops.

As i was looking for North/ Central area, tried calling the 1st listed workshop at around 10.20am, but no one answered. 1st and 2nd seem to belong to the same workshop.

So i called the 3rd one, BH Auto. It is a HP number, but it was engaged. But very soon, less than 2minutes, i got a returned call from Eric.

After i have explained the situation to Eric, as the car is driven by my son most of the time, and my son has gone overseas studying, and my husband has gone for his golf game. No one is available then to drive the car to the workshop.

Eric made a trip to my place personally to help me file the report and take some pictures of the car. All was done within 2 hrs. It was raining at that time too,

This gesture of Eric really made my day and eased my "Headache". Otherwise, i would have to delay another day to get my husband to drive the car to the workshop.

This is my first insurance(touch wood) report and i am very surprised and pleased that i have my car insured with this insurance company and that the company really got a very "Personal-touch" Workshop dealer as in BH Auto Service. I hope the rest of the listed workshops are just as competent and provide such good service for all their clients.

Much appreciated! Post Management Response
 
Tangbowei
Neutral Newbie
3 reviews
16 points
8 forum posts Joined on 10-Feb-2010
Another great experience by BH Auto, especially Kelvin.  Posted on 21-Aug-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Ever since I swapped Agent service center a few years ago as you could see from my other feedback below, I never looked back.

Early July, my car got into an accident. A bike hit me from behind. Though usually at BH Auto for servicing, this is the maiden time I'm sending in for accident reporting/repair and whatever.

Unfortunately, there were some hiccups at the start regarding communication from the accident surveyor, to insurance companies, and surprisingly, BH Auto. I really thought I was having streak of bad luck when I thought even BH Auto failed me. I was angry to say the least.

But Kelvin came to my aid, understood again the situation and took control of the situation amicably. From then on, everything was quick. Accident report/counter-checking with 3rd party report/counter-checking with insurance companies/repair work to be done/replacement car. He made everything flow perfectly and I never had to worry. I was updated each and every time as well.

That day came to collect my car. It was nicely done, terrific workmanship and it looked nicely done.

I want to complement Kelvin for exceptional service recovery and genuinely understanding customer's concern. He thinks for you and make things work for you.

It's okay to get hiccups, but it's the company's service recovery that continues to bring clients back to them.

Thank you Kelvin, appreciate your work very much.

Bowei Post Management Response
 
familymatters
Neutral Newbie
1 reviews
6 points
0 forum posts Joined on 09-Jul-2017
Commendable and Extra Miles Service  Posted on 09-Jul-2017
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Met a small accident recently, after over 2 decades of clean record.

No idea what to do. Called up Insurance company. To my delight, they listed BH Auto as one of the appointed contractors. Even BH's location was a distance away compared to other workshops nearby my plc, I decided to still approach them as I recalled vividly my very pleasant exp with them in the past.

Eric , the boss, personally attended to me when he happened to be ard. What impressed me most, he offered to find a replacement car when he heard of my needs.

Next day, Eric personally 'towed' one of his spared vehicle to my place, all at no additional charge. He even taught me how to update my HDB carpark gantry online. He was genuinely concerned of my family needs. His dedicated team exuded the same level of professionalism. Highly commendable culture observed thruout. They have never failed to impress me again.

Now that I got my car back, 100% Satisfied. I enclosed photos. Even better, knowing that it also backed by 100% Satisfaction guarantee. Bravos to Eric and his team! Keep up the excellent service thru actions.

1 Review Photo(s)

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Post Management Response
 
Mok5881
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 30-May-2009
Accident Claim Repair  Posted on 13-Jun-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Had a hit & Run with damages in front of my Odyssey. Luckily managed to capture the bus details. Went through the list of approved workshop from Insurance company, did some read up on the workshops mentioned in sg carmart. Read BH Auto had several good compliments from past reviews. Went down on Tue, met Eric and he assisted me in filling up all the forms. On Friday, went down for 3rd party surveyor inspection. Thereafter, the following week, the car was sent in for repair. Meantime, they arranged for a replacement car. Collected the car yesterday evening. Am pleasantly pleased with the repair works done. They even took the effort to do a thorough cleaning/washing of the car interior and exterior including the engine compartment! Over the past week, I am impressed with their follow up phone calls to update on the status of the repair works. Overall, I would like to compliment Eric & His staff ( a Malaysian guy in his early 20s) for their excellent customer services and not forgetting the repair/maintenance staff. Well done and keep it up. Thank you. Post Management Response
 
garychua
Neutral Newbie
1 reviews
5 points
8 forum posts Joined on 18-May-2016
Rear Bumper Repair  Posted on 24-Feb-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Right side of my car's rear bumper was hit by a commercial coach some days ago. Visited a few workshops, including the car agent's, for quotes and repair assessment. BH Auto, not only offered the most reasonable quote, its staff are also meticulous and patient in assessing the damage on my car and explaining the 3rd party ins. Claim procedure to me. Special thanks to Eric for pointing out the damages that the other workshops (and yes including the car agent's workshop!) which didn't even spot it!

Also need to thank Bernard and Ms. Chan for the timely update of the 3rd party claim status and arrangement of appointment with the 3rd party insurer for inspection.

Last but not least, i will also like to compliment BH's repair crew who repaired (Ah Zai & Others) my car. Car was sent to them @ 9 am and was ready to be collected @ 4pm on the same day. Panel beating, replacement of reflector, spray paint and car washing all done within 7 hours. Amazing. For same repair minus the damages spotted by Eric, other workshops quoted me 2-3 working days!

The car rear bumper now looks like the same when i collected my car. Thanks BH Auto. May your business continue to expand and prosper.
Management Response by BH Auto Services Pte Ltd
24-Apr-2017

Thanks for the great review Mr Chua! We are working hard to expand our business and of improve our service level as a form of appreciation for all out customers. :) Have a nice day!

Yours Sincerely,
BH Auto Services

 
GAN59
Premium User GAN59
Neutral Newbie
3 reviews
17 points
13 forum posts Joined on 22-Sep-2014
Impressive Customer Service And Reasonably Pricing  Posted on 07-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had sent my vehicles for servicing and repairs to BH Auto the staff are helpful and friendly very excellent customer service and reasonable pricing
Keep up the standards
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the great review Gan59! We will continue to improve our service and of course, the reasonable pricing! :) Have a nice day!

Yours Sincerely,
BH Auto Services

 
jasonlimhy
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 07-Jun-2016
Service Evaluation  Posted on 07-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Reliable, prompt and professional service.
I still remember my car bumper dropped off entirely and speedy recovery was provided. I really appreciate it!

Cheers!
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the perfect 5 stars review Jasonlimhy! Have a nice day!

Yours Sincerely,
BH Auto Services

 
wlngiam
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 15-Mar-2015
Highly Recommended ๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป  Posted on 01-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
BH Auto was the only workshop willing to entertain a tyre patch job at 9pm! Despite the late hour, Eric n his team were still jovial and provided exemplary service. Eric also selflessly shared many tips on car maintenance. Eric n his team are indeed gems in the car servicing industry. Do pop by and experience it first hand for yourself.
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the excellent review wingiam! We are glad that you enjoyed our services! Our boss, Eric, always goes the extra miles for our clients. Being his internal customer (employees), he also shared many great knowledges selflessly so that we can serve our customers better! We thanks you once again for the review! Have a nice day!

Yours Sincerely,
BH Auto Services

 
Jennyxie
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 19-May-2016
Highly recommended for their services  Posted on 19-May-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Flat tyre, called for help. Within half an hour reached. Yellow knight to my rescue. Their service is extraordinary. I would highly recommend for their services.
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the perfect 5 stars review Jennyxie! We loved the nickname "Yellow Knight"! We certainly look forward to seeing your for your next routine maintenance! Have a nice day! :)

Yours Sincerely,
BH Auto Services

 
Yoonghwee
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Jul-2011
Fantastic Experience with BH Auto that lessen the pain  Posted on 10-May-2016
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My gratitude and Thanks to Joyce and Eric from BH Auto on turning a potentially very bad experience to one that is bearable.

A couple of months back (23 Jan 2016), I have gotten into an accident where I collided into another car which was reversing without checking for traffic. As it was a Saturday afternoon, I was flustered and concerned about reporting to my insurer (AXA) and for available authorised workshop to made a report to. It was a bad start to a busy day where I have to attend a school ceremony.

AXA recommended me to BH Auto as they are opened til evening on a Saturday.

When I got there, Joyce was extremely helpful as she guided me through the whole insurance procedures and also helped me to get all the supporting evidence (report and videos) for submission. Eric was also helpful as he helped me with the illustration of the accident. Both of them make this cumbersome process less of a trauma for me.

Over the next couple of weeks, Joyce actively followed up with the insurer as well as provide me with regular progress updates. Both Joyce and Eric also proposed options and recommendations if I really want to repair my car first and yet not be too exposed to the costs if my claims cannot go through.

When the insurer first got back with the proposed settlement, I was concerned about the settlement liability affecting my NCD. Joyce was very patient and reassure me that my NCD will not be impacted based on the proposed settlement. However, she continued to help me to seek a higher settlement given the nature of the accident. At the end, she managed to get a more favorable ruling.

The repair process is also relatively easy. I dropped off my car, picked up a loaned car and they contacted me within a couple of days to pick up my car.

Encountered a small glitch when I got back where my in car camera shut off once my car engine is off. Was trying to determine the problem and decided to call Joyce for help 2 days later when I eliminate software errors as the cause. She asked me to bring my car in (and that is at 10pm on a Saturday evening) and her mechanic checked and fixed up the issue within 5 mins (a power connection was unplugged).

All in all, BH Auto had turned this accident from a bad experience to one fantastic customer experience. I will definitely be going to their workshop for servicing and other issues fixing from now on and if I am looking at renewal of my insurance, I will be looking out to re-insure with their insurance partner so that I could continue my experience with BH Auto. Thank you Joyce and Eric.
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the kind review Yoonghwee! It was our pleasure to have served you. Hope to see you soon for your next insurance renewal! Have a nice day! :)

Yours Sincerely,
BH Auto Services

 
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Merchant Logo BH Auto Services Pte Ltd
4 stars - based on 72 reviews

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