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   Consumer Reviews of BH Auto Services Pte Ltd
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OVERALL RATING
 
66 Reviewers
4.8 out of 5
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Technical Expertise
4.8/5 Customer Service
4.9/5
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Value for money
4.8/5 Outlet Experience
4.6/5
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66 Reviews

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Tangbowei
Neutral Newbie
3 reviews
13 points
1 forum posts Joined on 10-Feb-2010
Another great experience by BH Auto, especially Kelvin.  Posted on 21-Aug-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Ever since I swapped Agent service center a few years ago as you could see from my other feedback below, I never looked back.

Early July, my car got into an accident. A bike hit me from behind. Though usually at BH Auto for servicing, this is the maiden time I'm sending in for accident reporting/repair and whatever.

Unfortunately, there were some hiccups at the start regarding communication from the accident surveyor, to insurance companies, and surprisingly, BH Auto. I really thought I was having streak of bad luck when I thought even BH Auto failed me. I was angry to say the least.

But Kelvin came to my aid, understood again the situation and took control of the situation amicably. From then on, everything was quick. Accident report/counter-checking with 3rd party report/counter-checking with insurance companies/repair work to be done/replacement car. He made everything flow perfectly and I never had to worry. I was updated each and every time as well.

That day came to collect my car. It was nicely done, terrific workmanship and it looked nicely done.

I want to complement Kelvin for exceptional service recovery and genuinely understanding customer's concern. He thinks for you and make things work for you.

It's okay to get hiccups, but it's the company's service recovery that continues to bring clients back to them.

Thank you Kelvin, appreciate your work very much.

Bowei Management Response
 
familymatters
Neutral Newbie
1 reviews
6 points
0 forum posts Joined on 09-Jul-2017
Commendable and Extra Miles Service  Posted on 09-Jul-2017
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Met a small accident recently, after over 2 decades of clean record.

No idea what to do. Called up Insurance company. To my delight, they listed BH Auto as one of the appointed contractors. Even BH's location was a distance away compared to other workshops nearby my plc, I decided to still approach them as I recalled vividly my very pleasant exp with them in the past.

Eric , the boss, personally attended to me when he happened to be ard. What impressed me most, he offered to find a replacement car when he heard of my needs.

Next day, Eric personally 'towed' one of his spared vehicle to my place, all at no additional charge. He even taught me how to update my HDB carpark gantry online. He was genuinely concerned of my family needs. His dedicated team exuded the same level of professionalism. Highly commendable culture observed thruout. They have never failed to impress me again.

Now that I got my car back, 100% Satisfied. I enclosed photos. Even better, knowing that it also backed by 100% Satisfaction guarantee. Bravos to Eric and his team! Keep up the excellent service thru actions.

1 Review Photo(s)

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Management Response
 
Mok5881
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 30-May-2009
Accident Claim Repair  Posted on 13-Jun-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Had a hit & Run with damages in front of my Odyssey. Luckily managed to capture the bus details. Went through the list of approved workshop from Insurance company, did some read up on the workshops mentioned in sg carmart. Read BH Auto had several good compliments from past reviews. Went down on Tue, met Eric and he assisted me in filling up all the forms. On Friday, went down for 3rd party surveyor inspection. Thereafter, the following week, the car was sent in for repair. Meantime, they arranged for a replacement car. Collected the car yesterday evening. Am pleasantly pleased with the repair works done. They even took the effort to do a thorough cleaning/washing of the car interior and exterior including the engine compartment! Over the past week, I am impressed with their follow up phone calls to update on the status of the repair works. Overall, I would like to compliment Eric & His staff ( a Malaysian guy in his early 20s) for their excellent customer services and not forgetting the repair/maintenance staff. Well done and keep it up. Thank you. Management Response
 
garychua
Neutral Newbie
1 reviews
5 points
8 forum posts Joined on 18-May-2016
Rear Bumper Repair  Posted on 24-Feb-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Right side of my car's rear bumper was hit by a commercial coach some days ago. Visited a few workshops, including the car agent's, for quotes and repair assessment. BH Auto, not only offered the most reasonable quote, its staff are also meticulous and patient in assessing the damage on my car and explaining the 3rd party ins. Claim procedure to me. Special thanks to Eric for pointing out the damages that the other workshops (and yes including the car agent's workshop!) which didn't even spot it!

Also need to thank Bernard and Ms. Chan for the timely update of the 3rd party claim status and arrangement of appointment with the 3rd party insurer for inspection.

Last but not least, i will also like to compliment BH's repair crew who repaired (Ah Zai & Others) my car. Car was sent to them @ 9 am and was ready to be collected @ 4pm on the same day. Panel beating, replacement of reflector, spray paint and car washing all done within 7 hours. Amazing. For same repair minus the damages spotted by Eric, other workshops quoted me 2-3 working days!

The car rear bumper now looks like the same when i collected my car. Thanks BH Auto. May your business continue to expand and prosper.
Management Response by BH Auto Services Pte Ltd
24-Apr-2017

Thanks for the great review Mr Chua! We are working hard to expand our business and of improve our service level as a form of appreciation for all out customers. :) Have a nice day!

Yours Sincerely,
BH Auto Services

 
GAN59
Premium User GAN59
Neutral Newbie
3 reviews
16 points
13 forum posts Joined on 22-Sep-2014
Impressive Customer Service And Reasonably Pricing  Posted on 07-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had sent my vehicles for servicing and repairs to BH Auto the staff are helpful and friendly very excellent customer service and reasonable pricing
Keep up the standards
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the great review Gan59! We will continue to improve our service and of course, the reasonable pricing! :) Have a nice day!

Yours Sincerely,
BH Auto Services

 
jasonlimhy
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 07-Jun-2016
Service Evaluation  Posted on 07-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Reliable, prompt and professional service.
I still remember my car bumper dropped off entirely and speedy recovery was provided. I really appreciate it!

Cheers!
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the perfect 5 stars review Jasonlimhy! Have a nice day!

Yours Sincerely,
BH Auto Services

 
wlngiam
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 15-Mar-2015
Highly Recommended 👍🏻👍🏻👍🏻  Posted on 01-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
BH Auto was the only workshop willing to entertain a tyre patch job at 9pm! Despite the late hour, Eric n his team were still jovial and provided exemplary service. Eric also selflessly shared many tips on car maintenance. Eric n his team are indeed gems in the car servicing industry. Do pop by and experience it first hand for yourself.
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the excellent review wingiam! We are glad that you enjoyed our services! Our boss, Eric, always goes the extra miles for our clients. Being his internal customer (employees), he also shared many great knowledges selflessly so that we can serve our customers better! We thanks you once again for the review! Have a nice day!

Yours Sincerely,
BH Auto Services

 
Jennyxie
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 19-May-2016
Highly recommended for their services  Posted on 19-May-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Flat tyre, called for help. Within half an hour reached. Yellow knight to my rescue. Their service is extraordinary. I would highly recommend for their services.
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the perfect 5 stars review Jennyxie! We loved the nickname "Yellow Knight"! We certainly look forward to seeing your for your next routine maintenance! Have a nice day! :)

Yours Sincerely,
BH Auto Services

 
Yoonghwee
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Jul-2011
Fantastic Experience with BH Auto that lessen the pain  Posted on 10-May-2016
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My gratitude and Thanks to Joyce and Eric from BH Auto on turning a potentially very bad experience to one that is bearable.

A couple of months back (23 Jan 2016), I have gotten into an accident where I collided into another car which was reversing without checking for traffic. As it was a Saturday afternoon, I was flustered and concerned about reporting to my insurer (AXA) and for available authorised workshop to made a report to. It was a bad start to a busy day where I have to attend a school ceremony.

AXA recommended me to BH Auto as they are opened til evening on a Saturday.

When I got there, Joyce was extremely helpful as she guided me through the whole insurance procedures and also helped me to get all the supporting evidence (report and videos) for submission. Eric was also helpful as he helped me with the illustration of the accident. Both of them make this cumbersome process less of a trauma for me.

Over the next couple of weeks, Joyce actively followed up with the insurer as well as provide me with regular progress updates. Both Joyce and Eric also proposed options and recommendations if I really want to repair my car first and yet not be too exposed to the costs if my claims cannot go through.

When the insurer first got back with the proposed settlement, I was concerned about the settlement liability affecting my NCD. Joyce was very patient and reassure me that my NCD will not be impacted based on the proposed settlement. However, she continued to help me to seek a higher settlement given the nature of the accident. At the end, she managed to get a more favorable ruling.

The repair process is also relatively easy. I dropped off my car, picked up a loaned car and they contacted me within a couple of days to pick up my car.

Encountered a small glitch when I got back where my in car camera shut off once my car engine is off. Was trying to determine the problem and decided to call Joyce for help 2 days later when I eliminate software errors as the cause. She asked me to bring my car in (and that is at 10pm on a Saturday evening) and her mechanic checked and fixed up the issue within 5 mins (a power connection was unplugged).

All in all, BH Auto had turned this accident from a bad experience to one fantastic customer experience. I will definitely be going to their workshop for servicing and other issues fixing from now on and if I am looking at renewal of my insurance, I will be looking out to re-insure with their insurance partner so that I could continue my experience with BH Auto. Thank you Joyce and Eric.
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the kind review Yoonghwee! It was our pleasure to have served you. Hope to see you soon for your next insurance renewal! Have a nice day! :)

Yours Sincerely,
BH Auto Services

 
KianPing
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 14-Feb-2012
Fantastic Repair Experience with BH Auto  Posted on 28-Mar-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Sincere thanks to Joyce, Eric Cheong and several other mechanics whom I did not have a chance to know their names. I had a car accident a few weeks ago and I chanced on BH Auto (under AXA insurance list of Premium Workshop) and decided to go ahead with them for the repair.

Before deciding on BH Auto for my car repair, I called Joyce to seek an understanding if they would be able to get my Peugeot car's spare part. Despite not being a customer yet, in 1-2 hours she manage to come back to me and assure me they are able to get all the parts (top notch pre-customer service).

Upon reaching BH Auto for my accident report, Eric was very friendly and patient to go through with me the cumbersome process.

I thought my car would need around 2-3 weeks to repair but it took a total just 5-6 working days! Throughout the repair period, I could always reach out to these people at the workshop for any updates for my car repair (personal touch customer experience).

Collected my car last Saturday and happy about it. Bought some drinks and snacks for these lovely people.

In all, BH Auto extremely exceed my expectations and though it is far from my house, I will be going to their workshop for servicing and other issues fixing from now on.
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

We thank you for the prefect 5 stars reviewing KianPing! It was a joy serving you as well! We understand the pain of clients and as such, we always do our best to minimise any unnecessary waiting time. We certainly look forward to seeing you for your routine servicing! Meanwhile, do take care and call us at 9101 3232 if you need any expert advices from Eric. :)

Your Sincerely,
BH Auto Services

 
Yxng
Neutral Newbie
3 reviews
2 points
3 forum posts Joined on 25-Jan-2011
Awesome service + expert diagnostics  Posted on 26-Feb-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went to BH for an OD repair and was given the best service. Eric, Ryan, and Joyce were very patient with my queries and requests.
Prices of parts + labour were very reasonable.
What impressed me most was the strong expertise of their mechanics. I had an annoying undercarriage clunking noise for quite sometime and I have been to several workshops to get it repaired but none of the workshops was able to tell me exactly what was the cause of the problem. BH was able to pin point the problem to my tie rods immediately after a test drive!
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks Yxng for the excellent review! We are pleased to have served you! Looking forward to see you for your next routine service! Take care and have a great day!

Yours Sincerely,
BH Auto Services

 
coolman88
Premium User coolman88
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 02-Feb-2016
Good Customer & Technical Service!!! Value for Money!!!  Posted on 02-Feb-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Just want to Thank BH Auto Svcs for great service after yesterday's servicing done by your workshop @ Sin Ming. Great service package & Workmanship so far! Keep it Up! Need to continue to maintain Good or even better service even if continue to receive lots of good/excellent comments. Try best not to increase price even if in great demand to your service unless really really no choice or else might have the reverse process - lose more customers like me in which always happened in many places & Service provider.

Also like it is your staff never insist me in getting/change expensive parts. Instead, told me the pro & Con of both expensive & Inexpensive parts if changed. That is what I want as a consumer!!!!

All your staffs including the Boss very friendly, approachable, helpful & Both people & Service oriented. Good Job!
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks coolman88! We will continue to strive to be better and try to maintain a reasonable pricing for our clients. And YES! Our principle is.. no hard selling, no pushy sales but rather equip our clients with the enough information so that they are able to make an informed decision!

Thank you once again for the great review! We look forward to seeing you soon! Have a nice day! :)

Yours Sincerely,
BH Auto Services

 
Melvinyuen
Premium User Melvinyuen
4th Gear
9 reviews
620 points
549 forum posts Joined on 15-Mar-2009
Peugeot 308 Air Compressor Replacement  Posted on 29-Jan-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Had my wife's Air Con problem fixed.
Finally. She had her car parked on an open air car park in office all the time. Working in the extreme west of Singapore is really super hot.
Wife complains car is burning hot when she enters the car for lunch or leave work to home.
The Air con was blowing HOT HOT HOT air all the time.
Blower is working fine but simply no cold air.
I decided to relieve my wife of this heat and had her car checked by the guys in BH Auto. I have been servicing my car with them for ages.
They checked and commented Compressor not that good and request that I have it changed. Immediately I said yes, they ordered and in 2 hours its all done.
Wife is happy and so is the husband-- ME.... Hahahah
Thanks BH
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the great review Melvinyuen! We are glad to have solved your wife's air-con problem! And of course, we are thankful for your support all these years! Have a nice day and see you during your next routine maintenance!

Yours Sincerely,
BH Auto Services

 
bethiachua
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 29-Dec-2015
Excellent service  Posted on 29-Dec-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
I'm writing to compliment Mr Eric Cheong for his fast response time and excellent customer service.

My hybrid car couldn't get started and I needed urgent help to do battery recovery. After a thorough check and call back to his office to verify the location of the battery (cos this hybrid car of mine has a different 'layout' from the other cars), he helped me to jump-start the car. He also gave very apt recommendation on what to do thereafter.

The best part of all, Eric didn't charge me a cent for all the extra mile that he went! He mentioned that as I only needed help with jump-starting the car and not battery replacement, he decided not to charge. This is truly amazing service! You can be assured that I will be your returning customer!
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks Bethiachua! Eric is truly a man who goes for extra miles for our clients. We are really glad to have solved your problem. We certainly look forward to see you! Have a great day!

Yours Sincerely,
BH Auto Services

 
Chickenfarm
NOS-ed
1 reviews
11,819 points
6110 forum posts Joined on 28-May-2007
Excellent Service and Reasonably Priced  Posted on 04-Dec-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Brought my wife's dented C class to them and got excellent service response. No pushing of services or products. Friendly environment and reasonably priced.

Keep up the Good work guys!! Thumbs up :)
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks Chickenfarm! We thank you for the trust and support! We will continue to work harder! Thanks and cheers!

Yours Sincerely,
BH Auto Services

 
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Merchant Logo BH Auto Services Pte Ltd
4 stars - based on 66 reviews

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