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   Consumer Reviews of Urban Motors Car Rental Pte Ltd
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OVERALL RATING
 
23 Reviewers
4.6 out of 5
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Technical Expertise
4.5/5 Customer Service
4.8/5
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Value for money
4.7/5 Outlet Experience
4.6/5
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23 Reviews

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ashiq
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 29-Aug-2016
Urban Motors need to sort out some of their cars properly  Posted on 29-Aug-2016
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service3/5
  • Value for money2/5
  • Outlet Experience1/5
First of all the Urban Motors provided me a car where the compressor was on the verge of malfunctioning. I paid for the car's rental for the entire weekend and with malaysia coverage as i had to go to KL. And their initial response to me was the car would be perfectly fine no matter how far you drive. "Aircon no problem". But, after turning on the engine, minutes later there was this loud knocking sound under the bonnet. Obviously, any customer, including myself, wouldn't want to rent this out.

Only after negotiating for a while more did the boss give in and swap the car for a sx4 with all four damaged and front flappy fenders which was about to fall off anytime. The boss even "Suggested" An upgrade for me as they had lots of sedans available, of which i would have had to pay even more as "Topup".

But, i then took the sx4 because it was in working condition. Had to tape up those bodykits all over the car so that nothing would drop off. Despite this, one small portion of the front left fender fell off during my drive and their staff insisted me to pay for that measly missing part. This part was already hanging loosely when i took over the vehicle and i taped it up well enough to prevent it from dropping. So, why doesn't the company even fix this on their own?

How is it that cars which have bodykits flapping around can be rented out in the first place?

***All in all, UrbanMotors' motto is : "We give you the car in full, you give us the car in full". So, please do be wary of what you are renting if you are willing to pay the price (even though CHEAP).***

Oh. And the car that was rented out to me had the fuel level at 'E', in other words empty, and it left me hanging on to topup immediately after taking over the car. Management Response
 
civic1986
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 02-Mar-2015
disappointment  Posted on 02-Mar-2015
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service2/5
  • Value for money1/5
  • Outlet Experience2/5
Rented an estima. Drove to malaysia. Halfway tyre burst. Later found out its due to worn out tyres. if its nails or objects impaled into tyres i wont blame them but they rented me tyres which are so worn out until threads can be seen. Bought new tyres and showed them the photos of the worn out tyres and receipt of the new tyres but boss said cannot claim. Oh my god very disappointed. Management Response
 
Rochh
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 02-Jul-2014
Best rates for my 2 weeks rental  Posted on 02-Jul-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
best rates for my 2 weeks car rental. Compared the rates across and found that this company offers really good rates. car were readily available and in good condition. will come back to this company again to rent cars if need be Management Response
 
aideen
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 02-Jul-2014
Great deal.really affordable….  Posted on 02-Jul-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
i rent a car from them for a few weeks and they were very friendly. i like that they were efficient and fast. good value. definitely worth it. didn't have to wait for long because they were fast. Management Response
 
Samsenle
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 24-Jun-2014
Great experience  Posted on 24-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had a bad experience renting cars but when I rented cars here everything was fast and transactions were smooth, the car was great. and would like to compliment the staff because they really know their cars. Management Response
 
miamia
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 24-Jun-2014
awesome deal  Posted on 24-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
rented a car for really good price! I was so elated. it was a good deal and service was efficient. Management Response
 
Avatay
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 24-Jun-2014
car leasing  Posted on 24-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Office was easy to locate and car condition is good. Very pleased with the service provided because they were very detailed in making sure the car was in good condition. Management Response
 
corinzy
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 23-Jun-2014
car rental  Posted on 23-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
good car deal. car is clean and is nice. pleased with service and 5 star overall. good job. rented a toyota vios for family for a few days. good Management Response
 
hakuanamatata09
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Jun-2014
Limousine service  Posted on 20-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Thank you very much for your great service, keep up the enthusiastic and cheerful attitude :) Management Response
 
boonyihao
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Jun-2014
honda stream fabulous  Posted on 20-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I love the honda stream that i rented out for my family function . Great customer service provided by bubbly and friendly staff ;) Management Response
 
olivialeee
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Jun-2014
great :-)  Posted on 20-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I will definitely patronise urban motors again for its wonderful service and its wide variety of cars that are always clean & odour-free ! Management Response
 
deevoon
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 19-Jun-2014
car leasing  Posted on 19-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great deal and affordable they have good cars will rent from them Management Response
 
Dylaan
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 17-Jun-2014
Excellent Service  Posted on 19-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Fast and efficient. Didn't have to wait very long. the car was clean and in really good condition. Management Response
 
jonjohnnydepp
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Jun-2014
Efficient , reliable , affordable  Posted on 18-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Amazing technical team! They are highly efficient & competent in recovering the malfunction car parts. The car rental is also really cheap among the other companies . Management Response
 
federicbond007
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Jun-2014
superb promos n deals  Posted on 18-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Urban motors offers one of the best deals ever ! Apart from its inexpensive car rental , the monthly promotion which is simply a steal ! They often have monthly $50 voucher giveaway. Be sure to to seize the promos!! ;-D Management Response
 
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Merchant Logo Urban Motors Car Rental Pte Ltd
4 stars - based on 23 reviews

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