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   Consumer Reviews of D Motorwerkz Pte Ltd
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OVERALL RATING
 
13 Reviewers
4.6 out of 5
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Technical Expertise
4.7/5 Customer Service
4.7/5
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Value for money
4.5/5 Outlet Experience
4.5/5
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13 Reviews

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sourav4428
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 17-Mar-2018
Bad car repair workshop  Posted on 17-Mar-2018
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Very bad professional service and also least technical expertise. My car was taken for repair . The fault could not be detected. Cylinder head was machined wrongly resulting in higher compression poressure and damage to car . The car had to be scrapped and still charged hefty amount for work done. Many items were changed which was not required to be changed before car could be made functional and ultimately lost money as car was scrapped.

Doesnt even have spare battery to try . Forces buyer to buy battery first to try out.

Though communication looks friendly but actually neither owner/ tecchnician have knowledge on overhaul. Quotes are low in beginning but later it goes up.
Management Response by D Motorwerkz Pte Ltd
20-Mar-2018

This incident happened during the second day of CNY. The owner called to enquire about his car overheated and state he wasnโ€™t able to start the car after much cranking. He says would get back to us if he needs our help. At end of Feb we received a call from the owner asking us to tow the car over to our shop. He mentioned that he didnโ€™t want to let other workshops to do the repair job for him.

Therefore upon much discussion with the owner, the car was towed in from another workshop. The car came with a dead battery, most likely was due to the excessive cranking. We offered the owner that we will try to charge up the battery for him to see if itโ€™s usable, but after charging for 4-5 hours the battery was certified dead. Nonetheless, we use our own battery in order to conduct the testing. After testing, we certify the cylinder head gasket was burnt upon certifying there are no compressions to all cylinders. Jobs to be done and items to be changed are all listed out to the owner before we conduct any job. Spark plug and battery were listed out in the list too, but the owner insisted not to change them. Therefore upon his consent, we started with the job that is quoted.

Finished up with the TOP overhaul job, engine was started up, but engine experience misfiring so we have to change the spark plug. After changing, the engine was able to start well and runs well except the crank case pressure created was too big due to the worn piston rings. We advised that the engine was not usable unless we do the cylinder block overhaul, but the owner did not heed the advice.

The owner started to do his own research, stating that after reading up it might be the PVC spoilt. Insisted us to change it and he requested us to keep the engine started for couples of hours after valve changed., thatโ€™s because he read that from somewhere that maybe after running for some time, the engine will be smoothed and the pressure will subside. He kept insisting us to do it despite us telling him that it will only cause more damages to the engine. Therefore after following his instructions, the flywheel oil gave way, causing a leakage due to high pressure at the crank case.

After 3-5 days owner decided to scrap the car. At the time of making payment, the owner still insisted us to take back the battery and spark plugs and even insisted on lowering the price as per agreed based on the quotation before we started with the work. After much negotiation, he then agreed to the fact that we changed the battery and spark plug out of no choice. In the end, we had even lower the total price based on the quotation agreed by him earlier on.

 
Z070305
Premium User Z070305
1st Gear
1 reviews
54 points
25 forum posts Joined on 26-Jan-2017
Friendly bosses  Posted on 02-Nov-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Sent my car for servicing twice. The boss and her sister were friendly, and charges were reasonable. Great that they open till late too. Post Management Response
 
Saxgoh
Premium User Saxgoh
Neutral Newbie
2 reviews
11 points
13 forum posts Joined on 04-Feb-2009
Car servicing and tyre repair  Posted on 30-Jul-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Did my car servicing at D motorwerkz last month. They detected that my gasket rubber had hardened and that my engine oil is leaking. Replaced it and ask me to go back for follow-up check to make sure that the leak is due to gasket rubber and not something more serious. Just went back yesterday for check. Lucky for me, no more leakage. Speedy and professional service.

And the unlucky me got a near in my tyre last night at around 8pm. Luckily D motorwerkz opens till 10pm! So i got my tyre fixed there!

Recommended, especially for people staying in the North! Post Management Response
 
VDub_Golf
Premium User VDub_Golf
Neutral Newbie
5 reviews
12 points
20 forum posts Joined on 08-Jan-2016
A pleasant experience  Posted on 10-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Read about the good reviews of DMotorwerkz and decided to send in my VW Golf GT for servicing. Zach and his crew were friendly and professional in their dealings with me. Don't worry about hard sell as Zach only present the existing reality of the conditions of my car.
I took up the Liqui Moly 5W40 service package(of reasonable price) and the overall experience is very pleasant. Just drive in, drop your key and entrust your car unto professional care. Peace of mind and really hassle free.
Highly recommended service workshop!!!๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ˜ƒ Post Management Response
 
cllq
Premium User cllq
6th Gear
2 reviews
4,100 points
564 forum posts Joined on 30-Jun-2014
Friendly staff  Posted on 31-Mar-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Won servicing package from DMotorwerkz earlier in Feb, went down on Monday to service. I would say the workshop people are friendly. Fast service and very detailed. Highly recommended and plus point for those staying in Woodlands, they are open till 10pm. Good for busy people who want to service their car after work hours and not wanting to waste their weekends. Post Management Response
 
FlyBusa
Clutched
4 reviews
26 points
0 forum posts Joined on 31-Jul-2013
Provides real customer service  Posted on 28-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
If you are looking to get your car fixed for whatever reason, D Motorwerkz is the place to go! They are honest and care about customer service and are professionals. I live in Jurong and I am willing to drive any day of the week to this shop to get my car fixed by them. If you are looking for a workshop, this is the place to go to! Post Management Response
 
Mrkskid
Clutched
4 reviews
33 points
3 forum posts Joined on 14-Aug-2013
Strongly Recommend for those in North!  Posted on 27-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Really happy to find this reliable workshop. Professional service without the feeling of hard selling. Friendly group of people. Strongly recommended for people who are finding workshop in north area. Post Management Response
 
Adamwasd
Neutral Newbie
1 reviews
6 points
0 forum posts Joined on 04-Jul-2013
Keep up the good work.  Posted on 26-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Long overdue. I hate doing reviews, but they do great work. A few months ago, I sent in my car for their Kennol 5w40 servicing. The work was completed faster than expected. They gave a detailed estimate, explained the work carefully on the parts that needed to be replaced and kept me informed every step of the way. Post Management Response
 
Dukesyoik
Neutral Newbie
1 reviews
20 points
0 forum posts Joined on 05-Aug-2013
Excellent Service!  Posted on 26-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
For the second time this year, my car was hit and run. I am so fortunate to know Zack at D motorwerkz because once again he and his team did a great job for my car. Not only did they deliver the services promised but also go above and beyond of what is expected. This is the third time I've visited them and I HIGHLY recommend them to anyone and everyone. Post Management Response
 
Buttcraft
Neutral Newbie
1 reviews
24 points
0 forum posts Joined on 13-Aug-2013
Strongly Recommend!  Posted on 26-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I would highly recommend D Motorwerkz to anyone looking for a great customer experience. I required a simple service and was turned away by another shop in the area. The ppls at D Motorwerkz took me in without hesitation and even offered me the service as complimentary! Post Management Response
 
Mrfamashammmmmmm
Neutral Newbie
2 reviews
16 points
0 forum posts Joined on 13-Aug-2013
Great Workshop!  Posted on 25-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Brought my VW Golf in for servicing. They gave me a rundown of what was done, what I still need and advice about prioritizing other work which needs to be done - eventually. My appointment time was kept and the time estimate for the work was spot on. This is my second time getting my car service here, will not be my last. Left the workshop feeling great. I trust their quality and honesty. Post Management Response
 
KanyeEast
Neutral Newbie
2 reviews
18 points
0 forum posts Joined on 01-Jul-2013
Great staff, really friendly service!  Posted on 25-Nov-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My friend recommended me this place for my Mazda 3. Overall great experience. Great staff, really friendly service and a thorough explanation of the service. The best part is they open on Sunday too! Post Management Response
 
Wolfdevil
Neutral Newbie
4 reviews
2 points
0 forum posts Joined on 26-Dec-2010
Jeffrey  Posted on 02-Apr-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Fixed my car electrical problem. Prices for product and service are cheap. Go extra mile for my troublesome request. Open till late too Post Management Response
 
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Merchant Logo D Motorwerkz Pte Ltd
4 stars - based on 13 reviews

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