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   Consumer Reviews of Groomers Lab Pte Ltd
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OVERALL RATING
 
66 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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66 Reviews

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Jamesgetz
5th Gear
1 reviews
1,557 points
1459 forum posts Joined on 22-Apr-2004
Excellent detailing quality and service!  Posted on 02-Nov-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have been looking around for a good detailing workshop for a while. After reading many good online reviews of Groomers Lab, I decided to give it a shot.

I'm really glad I chose Groomers Lab because the shine and gloss of my 1.5 year Subaru Forester was fully restored! The black paint was in poor condition and I usually wash my car at petrol kiosks. After the grooming session, all the swirl marks and scratches were removed and a glass coating was applied. All these painstaking work took about 8 hours by a team of 2 guys!

I've tried other grooming services and PPS for my previous cars and I must say I'm most impressed with Groomers Lab: excellent level of shine and gloss, amount of effort and time by the team as well as the patient and candid explanation by Rendall.

In short, I would not hesitate to recommend this grooming service to anyone!
Management Response by Groomers Lab Pte Ltd
03-Nov-2017

Hi Jamesgetz,

Greetings from Groomers Lab.

Allow me to thank you for sharing your experiences with the rest here as well as your kind words.

We are truly delighted to be given the chance to assist with the Paint Protection Coating for your car. We are glad that we are able to meet your expectations and certainly look forward to welcoming you back.

Rest assured we will continue to work harder so as to achieve another level of excellence.

Once again, we thank you sincerely for your trust.

Sincerely yours,
Rendall & Team Groomers Lab

 
SeeYongyun
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 14-Nov-2015
Job well done!!  Posted on 07-Apr-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Signed up Platinum Plus Program from Groomers Lab and never regret. Was really impressed by the quality of their service and work done to my car. After 9 months, my car is still looking good and shining. Rendall was very friendly and patient in explaining to me on how to take car of the paint work. The car wash service was fantastic as well, the staffs spent almost an hours washing my car whenever i visit them for the car wash. Will definitely introduce Groomers Lab to my friends.

2 Review Photo(s)

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Post Management Response
 
Globe
Premium User Globe
1st Gear
1 reviews
97 points
46 forum posts Joined on 15-Dec-2015
Excellent Job..  Posted on 23-Mar-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was choosing between a few PPS and ultimately decided to go with Groomers lab Platinum Plus Program based on the MCF reviews and recommendations and I am really impressed with the quality of their work. After 6 months of pps done, my A3 is still glossy shining and easy to wash by water.
Rendall was friendly and patient. I Will definitely recommend my friends to look for Rendall to protect their cars.
Management Response by Groomers Lab Pte Ltd
25-Mar-2018

Hi Globe,

Greetings from Groomers Lab.

Thank you for taking time to share your experience at our outlet. We are glad to be able to assist you with the paint protection coating and certainly hope to have met your expectations. Rest assured we will continue to strive towards another level of excellence.

Meanwhile, we look forward to welcoming you back to our lab again.

Thank you

With gratitude,
Rendall & Team Groomers Lab

 
aotimer_34
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 30-Jan-2018
Excellent Job Service and Great Customer Satisfaction  Posted on 31-Jan-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was looking around for PPS on my brand new car and was recommended by my friend to Groomers Lab. Rendall was very prompt and detailed in replying to all my queries regarding the various types of coating and the packages that were offered. In the end, decided to go for the hybrid plus which comprises of both glass and ceramic coating. He was also very friendly and patient in explaining to me on the various maintenance advice on taking care and prolonging the car coating at different situations. Not only that, the great service can also be felt all the way down to his staff who are handling my vehicle. I was indeed very satisfied with the job done on my car. Thank you Rendall and his team!
Management Response by Groomers Lab Pte Ltd
03-Feb-2018

Hi aotimer_34,

Greetings from Groomers Lab & Concept Centre.

Allow me to thank you from the bottom of our heart for the support and trust that you had given us. Without this, we wouldn't be able to showcase our work as well as share what we know about PPS.

Resr assured your car is in good hand as long as it's still under our warranty as your car represent us.

As car lovers ourselves, we will continue to upkeep our standards and in fact climb towards another level of excellence so as not to let anyone down.

We sincerely look forward to welcoming you back to our Lab or our Concept Centre soon.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab & Groomers Lab Concept Centre
"None others Can"

 
Trismeplz
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 11-Oct-2016
Look no further if you want the best protection for you car!  Posted on 10-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I met Rendall 3 years ago and was impressed with the dedication and commitment that he put in to each and every car that came through his shop. The PP that he did lasted all these years and it was a no brainer to come back to him when it came time to change cars. He and his team took things up a knotch and was blown away by the quality of the work and service. Frequent WhatsApp updates on the progress throughout the day and suffice to say the car came out great. Get the hybrid plus option if u can as the xpel film at the boot is a fantastic idea and certainly will save u a lot of heart ache. Want you car detailing taken care of, make an appointment at Groomers Lab
Management Response by Groomers Lab Pte Ltd
12-Dec-2017

Hi Trismeplz,

Greetings from Groomers Lab & Concept Centre.

Firstly, we would like to thank you for taking time to write this kind review and it is with such reviews that the public will get to know about what we do and do best. It certainly was a pleasure assisting you again after the last PPS on your other car.

As car lovers ourselves, we always tell ourselves to upkeep our standards so as not to let anyone down since your car will represent our work.

Once again, we thank you sincerely from the bottom of our hearts and sincerely look forward to welcoming you back to our Lab again.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
cmlee71
Neutral Newbie
2 reviews
4 points
0 forum posts Joined on 23-Jul-2017
Excellent job by Groomers Lab  Posted on 15-Aug-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was intially introduced to Groomer's lab through a car facebook group which i have joined. But I did not take any action at first as I was still slowly looking around for the optimum PPS package in terms of pricing and type of products used.

The turning point came when I saw a brother's car from the facebook group who has done up his PPS by the Groomer's lab. In fact, the PPS on his car was done close to two years ago and it is still very well maintained. By comparison, the existing waxing and polishing on my brand new car was very roughly done by my AD, it cannot be even be compared against his, a two year old car! Besides the visible glass coating still on his car, I can also see the smoothness of his default paint, which means the detailer must had done a very good job in claying and polishing before applying the foundation coat and the layers.

I was truly convinced. Immediately, I called up Rendall and signed up the Platinum plus package.

Overall, the experience there was very nice. The whole area is airy
and spacious. As the place is situated at top most floor, it has a great view as well. It is unlike normal car workshops, which are situated in dark and shady floors, facing other industrial shops.

What I really like most is the detailed, focus and attention that Rendall and team has given to my car. I was there early to sit through part of the process. You can really see that the PPS
procedures were really meticulously executed, layer after layer. You can also observe that his staffs took pride in their work, and the whole atmosphere is calm and there is no sense of hurry or rush job at all.

I was very impressed with the outcome and would definitely recommend my friends to Rendall's shop.

Kudos to Rendall and team for a job well done!
Management Response by Groomers Lab Pte Ltd
17-Aug-2017

Hi cmlee71,

Greetings from Groomers Lab & Concept Centre.

Thank you so much for taking time to write these kind words. It is with pride that we take when we assist all our customers' car thus we make it a point to ensure the right treatment is recommended instead of pushing our customers to take a program which is not suitable for them which also explains why we do not hard or push sell to anyone.

As a car lover ourselves, it is important that we upkeep the standards so as not to let anyone down. Your car represents our workmanship thus all cars cannot leave till it's perfect.

Once again, we thank you for the opportunity and trust and we certainly look forward to welcoming you back to our Lab or our Concept Centre should our assistance be required at any time, we shall be most glad to assist with no obligations.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
ALTK
Premium User ALTK
NOS-ed
1 reviews
11,505 points
631 forum posts Joined on 30-Sep-2010
Another Satisfied Customer of Groomers Lab  Posted on 07-Jul-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Did the Hybrid Plus Program with Groomers Lab for my new lover...A brand new Lexus ES250. I set very high expectation when comes to PPS and I also quite concerned about how they treat my new lover. So I actually stay through the whole process and see how they handle the job. I must say Rendall and his team are really professional. Very detail and careful in every step they do and more importantly, the end results is excellent. Thumbs up for the great job!
Management Response by Groomers Lab Pte Ltd
08-Jul-2017

Hi ALTK,

Greetings from Groomers Lab.

Firstly, allow us to thank you for taking time to share this review with everyone here and are delighted to be given the opportunity to assist with the Paint Protection for your car.

Rest assured we take all our customers' cars like our own and it is our SOP that "No Car Can Leave in Imperfect Condition" that we ensure all cars are properly detailed before leaving our Lab.

We will continue to work hard and climb towards another level of excellence.

Once again, we thank you sincerely for your trust and confidence and we look forward to welcoming you back.

Sincerely yours,
Rendall & Team Groomers Lab

 
lillian_03
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 03-Jan-2017
Good Product Knowledge and Good Service  Posted on 03-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Recommended by a friend to Groomers Lab and did the Enamel Plus Program for my newly purchase Mazda 3. I must say that the response to my multiple queries prior to the job were prompt and Rendall was able to recommend suitable program based on the usage of my car. The workmanship was good and efforts were made during collection to explain the various maintenance tips required in order to prolong the coating.

Reviewed posted by Nelson/Lillian
Management Response by Groomers Lab Pte Ltd
04-Jan-2017

Hi Nelson & Lillian,

Greetings from Groomers Lab.

Firstly, we would like to thank you for taking your time to write this review and share with everyone here on your experiences with us. It certainly motivates us further with these kind words from you.

Rest assured, we will not slack but instead work even harder so as not to let any of our Friends down.

Lastly, on behalf of the entire team and myself, we thank you for the trust and confidence and certainly look forward to welcoming you back.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 27-Dec-2016
Fantastic Car Grooming. Indeed "None Others Can".  Posted on 27-Dec-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Sent in my car to Groomers Lab in October.
Got introduced to this great place by my friend who told me that I must find Rendall to help to up the paint protection for the car.

It has been a great experience from the start when I asked Rendall about the different types of packages available. He was patient and explained to me the differences in the various types of protective packages and recommended PPS to me as it would suit my needs more.

During the session, it was great to see how the car turned more dazzling and gleaming with the care and attention given. It was also exclusive as they would spend good time to do up your car to ensure it is of highest quality.

It was also a great learning experience with Rendall explaining how to wash and clean the car thereafter.

In the weeks after the coating, it was a breeze washing the car and every wipe down will leave you smiling as the car would look new again.

I am very glad to have done my coating at Groomers Lab and would continue to recommend my friends who wants to do it. You are really at the right place.

For the type of service before, during, post that you get at Groomers Lab is indeed "None Others Can".

Thank Rendall and crew!
Management Response by Groomers Lab Pte Ltd
28-Dec-2016

Hi Facebook User,

Greetings from Groomers Lab.

Thank you so much for taking time to share with everyone here on your experiences with us. It truly heartens us to receive such kind words from you. As shared with you during our conversation that we do not market any particular brand but rather we want to ensure all our friends get the right program thus we will always make it a point to ask questions before we recommend the right treatment.

It is also our style not to hard sell nor sell additional services unless a customer ask.

Once again, we thank you for your patronage and we will continue to work hard to climb towards another level of excellence so as not to let anyone down.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
eden_sg
Premium User eden_sg
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 18-Nov-2016
Excellent workmanship & highly recommended  Posted on 18-Nov-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was choosing between a few PPS and ultimately decided to go with Groomers lab Platinum Plus Program based on the MCF reviews and recommendations.
I was impressed by the glossy shine after seeing the car even though it was 1 week old last evening. Rendall was friendly and patient, took his time to explain areas to look out for, including methods to remove bird poo etc. Will definitely recommend my friends to look for Rendall to protect their cars.
Management Response by Groomers Lab Pte Ltd
23-Nov-2016

Hi eden_sg,

Greetings from Groomers Lab.

Thank you for taking time to write this kind review and share with all here on your experience. We are glad to be given the opportunity to assist with the detailing as well as the Paint Protection coating for your car.

We certainly look forward to welcoming you back to our Lab again.

Once again, a BIG THANK YOU

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Jermel
Premium User Jermel
Neutral Newbie
1 reviews
5 points
17 forum posts Joined on 09-Oct-2016
A well coated car is not the only thing you will come out with.  Posted on 02-Nov-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Did a Mastershield 9H Hybrid Glass coat and was pretty impressed with the result. My car was less than a week old and I am still able to spot the different before and after coating. Especially the smoothness of the car when its done.

Both the boss and his staff are also very friendly, who will also not hesitate to share nugget of tips on how to protect and maintain your car in pristine condition.

There is also an office with a large glass window for owners to rest and see what is being done to their cars. I really like this type of openness, as compared to WS where you just leave your car there and come back for it later.
Management Response by Groomers Lab Pte Ltd
10-Nov-2016

Dear Jermel,

Greetings from Groomers Lab.

Thank you for taking time to write these kind words and of course not forgetting the trust and confidence in us. The things we do here are all transparent so all our customers can physically see what we do as we do not cut corners. That's one of the reason for the large glass panel.

We certainly look forward to welcoming you back.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Sleepingpython
Premium User Sleepingpython
Neutral Newbie
1 reviews
20 points
28 forum posts Joined on 15-Nov-2012
Artic White QQ1.2  Posted on 02-Nov-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Brought the CO to Groomers Lab so Rendall can explain everything to her.

I didn't need to say anything to convince the CO at all - lagi best.

Rain 2 days and the car looks shiny. Very shiok to see the water beading and flowing without wipers.

There are alot of car protection service out there and i'm sure all are pretty good. But it feels better to give my money to someone that i actually like talking to.
Management Response by Groomers Lab Pte Ltd
02-Nov-2016

Hi Sleepingpython,

Greetings from Groomers Lab.

Thank you for taking time to write these kind words. It is with such motivating words that keeps us going.

Rest assured that we wil continue to work harder in order not to let anyone down.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
jeremyhys
Premium User jeremyhys
Neutral Newbie
1 reviews
20 points
17 forum posts Joined on 22-Sep-2016
Good and friendly service for doing PPS  Posted on 25-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After surfing and comparing around for car groomers shop doing pps, decided to send in my car to Groomers Lab last week for the Platinum Plus Program and I am really impressed with the quality of their work. The friendly boss, Rendall, patiently explained all the steps they have taken to make me understand the whole pps process. Their staff are also friendly which is a plus point. It was a pleasant experience with Groomers Lab and will strongly recommend friends to try their services. Definitely a great place for car lovers if you want real quality service.
Management Response by Groomers Lab Pte Ltd
25-Oct-2016

Hi jeremyhys,

Greetings from Groomers Lab.

Thank you for giving us this esteemed opportunity to assist with the paintwork protection for your car and this is important as without this, we wouldn't be able to share the right information and method for PPS. End of the day, we want to ensure everyone knows what they are paying and what exactly is PPS.

We thank you in advance for recommending our services to your friends which made up of 90% of our customers here. Rest assured we will continue to work harder and learn more along the way so that we can continue to share more with everyone.

Once again, we thank you sincerely for your support and look forward to welcoming you back for a cuppa.

Thank you & have a Blessed Week ahead

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Daniu82
Premium User Daniu82
5th Gear
3 reviews
1,013 points
618 forum posts Joined on 07-Oct-2004
Professional and efficient  Posted on 24-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I just went to do PPS this morning. Great service provided by them and car done up earlier than expected. They have a lounge for customers to rest and sit down while waiting. With 3 persons working already, Boss even stepped in to do hands on. Thumbs up! Detailed explanation by Rendall on how to protect the car after doing PPS. Reasonable pricing too. Will be recommending them to my friends if they want to do PPS for their cars too.

Reviewed by Daniel Gan
Management Response by Groomers Lab Pte Ltd
25-Oct-2016

Hi Daniu82,

Greetings from Groomers Lab.

Firstly, thank you for taking time to write these kind words and i must say that these words actually motivates us to work even harder in order not to let anyone down.

We thank you sincerely from the bottom of our hearts and please do share with us if there is anything else that we can do to further improve. Everyday is a learning path for us and we are still learning along the way.

Once again, we thank you for the trust and confidence and we look forward to welcoming you to our lab again soon.

Thank you & have a blessed week ahead.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Ego13sg
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 28-Sep-2012
True to the name  Posted on 12-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After deciding between another detailer and Groomer's Lab, I am glad i made the right choice in handing my new ride to Rendall and team. Full of passion in their job and detailed/meticulous in explaining the after-care. The ride was shiny and the rain thereafter had few impact on the car.
I am impressed by how Rendall treats his staff and possibly thats why clients' rides shine thereafter in the detailing. For new car owners or pple looking for a detailer, 'none others can' match this overall great experience.
Management Response by Groomers Lab Pte Ltd
13-Oct-2016

Hi Ego13sg,

Greetings from Groomers Lab.

Thank you for taking time to write this review and of course not forgetting the trust and support which you had given us. It certainly brightens up our day when we see the glow on our customers' facial expression and even kind words like yours.

Rest assured that we will continue to work harder and climb towards another higher level of excellence.

Once again, we thank you and certainly look forward to welcoming you back for a cuppa.

Thank you & Have A Blessed Week Ahead.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
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4 stars - based on 66 reviews

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