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   Consumer Reviews of Groomers Lab Pte Ltd
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OVERALL RATING
 
63 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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63 Reviews

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Jamesgetz
5th Gear
1 reviews
1,458 points
1403 forum posts Joined on 22-Apr-2004
Excellent detailing quality and service!  Posted on 02-Nov-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have been looking around for a good detailing workshop for a while. After reading many good online reviews of Groomers Lab, I decided to give it a shot.

I'm really glad I chose Groomers Lab because the shine and gloss of my 1.5 year Subaru Forester was fully restored! The black paint was in poor condition and I usually wash my car at petrol kiosks. After the grooming session, all the swirl marks and scratches were removed and a glass coating was applied. All these painstaking work took about 8 hours by a team of 2 guys!

I've tried other grooming services and PPS for my previous cars and I must say I'm most impressed with Groomers Lab: excellent level of shine and gloss, amount of effort and time by the team as well as the patient and candid explanation by Rendall.

In short, I would not hesitate to recommend this grooming service to anyone!
Management Response by Groomers Lab Pte Ltd
03-Nov-2017

Hi Jamesgetz,

Greetings from Groomers Lab.

Allow me to thank you for sharing your experiences with the rest here as well as your kind words.

We are truly delighted to be given the chance to assist with the Paint Protection Coating for your car. We are glad that we are able to meet your expectations and certainly look forward to welcoming you back.

Rest assured we will continue to work harder so as to achieve another level of excellence.

Once again, we thank you sincerely for your trust.

Sincerely yours,
Rendall & Team Groomers Lab

 
ALTK
Premium User ALTK
5th Gear
1 reviews
1,533 points
308 forum posts Joined on 30-Sep-2010
Another Satisfied Customer of Groomers Lab  Posted on 07-Jul-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Did the Hybrid Plus Program with Groomers Lab for my new lover...A brand new Lexus ES250. I set very high expectation when comes to PPS and I also quite concerned about how they treat my new lover. So I actually stay through the whole process and see how they handle the job. I must say Rendall and his team are really professional. Very detail and careful in every step they do and more importantly, the end results is excellent. Thumbs up for the great job!
Management Response by Groomers Lab Pte Ltd
08-Jul-2017

Hi ALTK,

Greetings from Groomers Lab.

Firstly, allow us to thank you for taking time to share this review with everyone here and are delighted to be given the opportunity to assist with the Paint Protection for your car.

Rest assured we take all our customers' cars like our own and it is our SOP that "No Car Can Leave in Imperfect Condition" that we ensure all cars are properly detailed before leaving our Lab.

We will continue to work hard and climb towards another level of excellence.

Once again, we thank you sincerely for your trust and confidence and we look forward to welcoming you back.

Sincerely yours,
Rendall & Team Groomers Lab

 
Trismeplz
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 11-Oct-2016
Look no further if you want the best protection for you car!  Posted on 10-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I met Rendall 3 years ago and was impressed with the dedication and commitment that he put in to each and every car that came through his shop. The PP that he did lasted all these years and it was a no brainer to come back to him when it came time to change cars. He and his team took things up a knotch and was blown away by the quality of the work and service. Frequent WhatsApp updates on the progress throughout the day and suffice to say the car came out great. Get the hybrid plus option if u can as the xpel film at the boot is a fantastic idea and certainly will save u a lot of heart ache. Want you car detailing taken care of, make an appointment at Groomers Lab
Management Response by Groomers Lab Pte Ltd
12-Dec-2017

Hi Trismeplz,

Greetings from Groomers Lab & Concept Centre.

Firstly, we would like to thank you for taking time to write this kind review and it is with such reviews that the public will get to know about what we do and do best. It certainly was a pleasure assisting you again after the last PPS on your other car.

As car lovers ourselves, we always tell ourselves to upkeep our standards so as not to let anyone down since your car will represent our work.

Once again, we thank you sincerely from the bottom of our hearts and sincerely look forward to welcoming you back to our Lab again.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
cmlee71
Neutral Newbie
2 reviews
4 points
0 forum posts Joined on 23-Jul-2017
Excellent job by Groomers Lab  Posted on 15-Aug-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was intially introduced to Groomer's lab through a car facebook group which i have joined. But I did not take any action at first as I was still slowly looking around for the optimum PPS package in terms of pricing and type of products used.

The turning point came when I saw a brother's car from the facebook group who has done up his PPS by the Groomer's lab. In fact, the PPS on his car was done close to two years ago and it is still very well maintained. By comparison, the existing waxing and polishing on my brand new car was very roughly done by my AD, it cannot be even be compared against his, a two year old car! Besides the visible glass coating still on his car, I can also see the smoothness of his default paint, which means the detailer must had done a very good job in claying and polishing before applying the foundation coat and the layers.

I was truly convinced. Immediately, I called up Rendall and signed up the Platinum plus package.

Overall, the experience there was very nice. The whole area is airy
and spacious. As the place is situated at top most floor, it has a great view as well. It is unlike normal car workshops, which are situated in dark and shady floors, facing other industrial shops.

What I really like most is the detailed, focus and attention that Rendall and team has given to my car. I was there early to sit through part of the process. You can really see that the PPS
procedures were really meticulously executed, layer after layer. You can also observe that his staffs took pride in their work, and the whole atmosphere is calm and there is no sense of hurry or rush job at all.

I was very impressed with the outcome and would definitely recommend my friends to Rendall's shop.

Kudos to Rendall and team for a job well done!
Management Response by Groomers Lab Pte Ltd
17-Aug-2017

Hi cmlee71,

Greetings from Groomers Lab & Concept Centre.

Thank you so much for taking time to write these kind words. It is with pride that we take when we assist all our customers' car thus we make it a point to ensure the right treatment is recommended instead of pushing our customers to take a program which is not suitable for them which also explains why we do not hard or push sell to anyone.

As a car lover ourselves, it is important that we upkeep the standards so as not to let anyone down. Your car represents our workmanship thus all cars cannot leave till it's perfect.

Once again, we thank you for the opportunity and trust and we certainly look forward to welcoming you back to our Lab or our Concept Centre should our assistance be required at any time, we shall be most glad to assist with no obligations.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
lillian_03
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 03-Jan-2017
Good Product Knowledge and Good Service  Posted on 03-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Recommended by a friend to Groomers Lab and did the Enamel Plus Program for my newly purchase Mazda 3. I must say that the response to my multiple queries prior to the job were prompt and Rendall was able to recommend suitable program based on the usage of my car. The workmanship was good and efforts were made during collection to explain the various maintenance tips required in order to prolong the coating.

Reviewed posted by Nelson/Lillian
Management Response by Groomers Lab Pte Ltd
04-Jan-2017

Hi Nelson & Lillian,

Greetings from Groomers Lab.

Firstly, we would like to thank you for taking your time to write this review and share with everyone here on your experiences with us. It certainly motivates us further with these kind words from you.

Rest assured, we will not slack but instead work even harder so as not to let any of our Friends down.

Lastly, on behalf of the entire team and myself, we thank you for the trust and confidence and certainly look forward to welcoming you back.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 27-Dec-2016
Fantastic Car Grooming. Indeed "None Others Can".  Posted on 27-Dec-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Sent in my car to Groomers Lab in October.
Got introduced to this great place by my friend who told me that I must find Rendall to help to up the paint protection for the car.

It has been a great experience from the start when I asked Rendall about the different types of packages available. He was patient and explained to me the differences in the various types of protective packages and recommended PPS to me as it would suit my needs more.

During the session, it was great to see how the car turned more dazzling and gleaming with the care and attention given. It was also exclusive as they would spend good time to do up your car to ensure it is of highest quality.

It was also a great learning experience with Rendall explaining how to wash and clean the car thereafter.

In the weeks after the coating, it was a breeze washing the car and every wipe down will leave you smiling as the car would look new again.

I am very glad to have done my coating at Groomers Lab and would continue to recommend my friends who wants to do it. You are really at the right place.

For the type of service before, during, post that you get at Groomers Lab is indeed "None Others Can".

Thank Rendall and crew!
Management Response by Groomers Lab Pte Ltd
28-Dec-2016

Hi Facebook User,

Greetings from Groomers Lab.

Thank you so much for taking time to share with everyone here on your experiences with us. It truly heartens us to receive such kind words from you. As shared with you during our conversation that we do not market any particular brand but rather we want to ensure all our friends get the right program thus we will always make it a point to ask questions before we recommend the right treatment.

It is also our style not to hard sell nor sell additional services unless a customer ask.

Once again, we thank you for your patronage and we will continue to work hard to climb towards another level of excellence so as not to let anyone down.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
eden_sg
Premium User eden_sg
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 18-Nov-2016
Excellent workmanship & highly recommended  Posted on 18-Nov-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was choosing between a few PPS and ultimately decided to go with Groomers lab Platinum Plus Program based on the MCF reviews and recommendations.
I was impressed by the glossy shine after seeing the car even though it was 1 week old last evening. Rendall was friendly and patient, took his time to explain areas to look out for, including methods to remove bird poo etc. Will definitely recommend my friends to look for Rendall to protect their cars.
Management Response by Groomers Lab Pte Ltd
23-Nov-2016

Hi eden_sg,

Greetings from Groomers Lab.

Thank you for taking time to write this kind review and share with all here on your experience. We are glad to be given the opportunity to assist with the detailing as well as the Paint Protection coating for your car.

We certainly look forward to welcoming you back to our Lab again.

Once again, a BIG THANK YOU

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Jermel
Premium User Jermel
Neutral Newbie
1 reviews
5 points
17 forum posts Joined on 09-Oct-2016
A well coated car is not the only thing you will come out with.  Posted on 02-Nov-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Did a Mastershield 9H Hybrid Glass coat and was pretty impressed with the result. My car was less than a week old and I am still able to spot the different before and after coating. Especially the smoothness of the car when its done.

Both the boss and his staff are also very friendly, who will also not hesitate to share nugget of tips on how to protect and maintain your car in pristine condition.

There is also an office with a large glass window for owners to rest and see what is being done to their cars. I really like this type of openness, as compared to WS where you just leave your car there and come back for it later.
Management Response by Groomers Lab Pte Ltd
10-Nov-2016

Dear Jermel,

Greetings from Groomers Lab.

Thank you for taking time to write these kind words and of course not forgetting the trust and confidence in us. The things we do here are all transparent so all our customers can physically see what we do as we do not cut corners. That's one of the reason for the large glass panel.

We certainly look forward to welcoming you back.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Sleepingpython
Premium User Sleepingpython
Neutral Newbie
1 reviews
20 points
28 forum posts Joined on 15-Nov-2012
Artic White QQ1.2  Posted on 02-Nov-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Brought the CO to Groomers Lab so Rendall can explain everything to her.

I didn't need to say anything to convince the CO at all - lagi best.

Rain 2 days and the car looks shiny. Very shiok to see the water beading and flowing without wipers.

There are alot of car protection service out there and i'm sure all are pretty good. But it feels better to give my money to someone that i actually like talking to.
Management Response by Groomers Lab Pte Ltd
02-Nov-2016

Hi Sleepingpython,

Greetings from Groomers Lab.

Thank you for taking time to write these kind words. It is with such motivating words that keeps us going.

Rest assured that we wil continue to work harder in order not to let anyone down.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
jeremyhys
Premium User jeremyhys
Neutral Newbie
1 reviews
20 points
17 forum posts Joined on 22-Sep-2016
Good and friendly service for doing PPS  Posted on 25-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After surfing and comparing around for car groomers shop doing pps, decided to send in my car to Groomers Lab last week for the Platinum Plus Program and I am really impressed with the quality of their work. The friendly boss, Rendall, patiently explained all the steps they have taken to make me understand the whole pps process. Their staff are also friendly which is a plus point. It was a pleasant experience with Groomers Lab and will strongly recommend friends to try their services. Definitely a great place for car lovers if you want real quality service.
Management Response by Groomers Lab Pte Ltd
25-Oct-2016

Hi jeremyhys,

Greetings from Groomers Lab.

Thank you for giving us this esteemed opportunity to assist with the paintwork protection for your car and this is important as without this, we wouldn't be able to share the right information and method for PPS. End of the day, we want to ensure everyone knows what they are paying and what exactly is PPS.

We thank you in advance for recommending our services to your friends which made up of 90% of our customers here. Rest assured we will continue to work harder and learn more along the way so that we can continue to share more with everyone.

Once again, we thank you sincerely for your support and look forward to welcoming you back for a cuppa.

Thank you & have a Blessed Week ahead

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Daniu82
Premium User Daniu82
3rd Gear
3 reviews
456 points
426 forum posts Joined on 07-Oct-2004
Professional and efficient  Posted on 24-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I just went to do PPS this morning. Great service provided by them and car done up earlier than expected. They have a lounge for customers to rest and sit down while waiting. With 3 persons working already, Boss even stepped in to do hands on. Thumbs up! Detailed explanation by Rendall on how to protect the car after doing PPS. Reasonable pricing too. Will be recommending them to my friends if they want to do PPS for their cars too.

Reviewed by Daniel Gan
Management Response by Groomers Lab Pte Ltd
25-Oct-2016

Hi Daniu82,

Greetings from Groomers Lab.

Firstly, thank you for taking time to write these kind words and i must say that these words actually motivates us to work even harder in order not to let anyone down.

We thank you sincerely from the bottom of our hearts and please do share with us if there is anything else that we can do to further improve. Everyday is a learning path for us and we are still learning along the way.

Once again, we thank you for the trust and confidence and we look forward to welcoming you to our lab again soon.

Thank you & have a blessed week ahead.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Ego13sg
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 28-Sep-2012
True to the name  Posted on 12-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After deciding between another detailer and Groomer's Lab, I am glad i made the right choice in handing my new ride to Rendall and team. Full of passion in their job and detailed/meticulous in explaining the after-care. The ride was shiny and the rain thereafter had few impact on the car.
I am impressed by how Rendall treats his staff and possibly thats why clients' rides shine thereafter in the detailing. For new car owners or pple looking for a detailer, 'none others can' match this overall great experience.
Management Response by Groomers Lab Pte Ltd
13-Oct-2016

Hi Ego13sg,

Greetings from Groomers Lab.

Thank you for taking time to write this review and of course not forgetting the trust and support which you had given us. It certainly brightens up our day when we see the glow on our customers' facial expression and even kind words like yours.

Rest assured that we will continue to work harder and climb towards another higher level of excellence.

Once again, we thank you and certainly look forward to welcoming you back for a cuppa.

Thank you & Have A Blessed Week Ahead.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
Tyer
2nd Gear
4 reviews
229 points
231 forum posts Joined on 20-Feb-2003
Prompt Replies, Great Service, Sincere advices  Posted on 06-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Was told that I am going to get my new car by my sale executive. Given my previous experience with black color cars, I definitely need a PPS service.
Went online to read a few options, freelance, shops that had been around for almost decades, and then I found Groomer's Lab.
Can describe the experience in 3 parts.
Found Rendall's mobile online and started to ask him about the packages available and he promptly provided clear information on the differences. He was also given his opinion on which package will be most suitable for my requirement. I had to change my appointment a couple of time as car collection was delayed. But Rendall was able to accommodate.
When I finally drove the car for the pps, I was greeted by their friendly staffs. They asked me a few questions about the car and also if I intend to change anything. Was also informative and also promised to return my car within the time I need it, due to an prior appointment I had.
I was given a call to inform me that the car is ready. It is earlier than the time they promised me. When I went to collect the car with my friends, they comment that the car is looking really nice and shiny.
Rendall also brought me into his office and provided me on the tips and advices, not only how to maintain the shine, but also other tips..
All in all, very good experience with them.
I had some queries for them recently but they continue to reply. Will highly recommend to other friends!!!
Management Response by Groomers Lab Pte Ltd
06-Oct-2016

Hi Tyer,

Greetings from Groomers Lab.

Thnak you so much for taking time to write these kind words. It certainly motivates us further with this review. Rest assured we will continue to work harder so as not to let any of our Friends down.

Lastly, we thank you once again for the trust and the opportunity to assist with the PPS for your car.

Thank you & Have A Blessed Week Ahead

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
rawrz
Premium User rawrz
2nd Gear
1 reviews
153 points
166 forum posts Joined on 23-Feb-2016
Excellent quality assurance  Posted on 16-Sep-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I did my hybrid glass coating with Rendall around 5 months ago.
After reading the reviews here I felt the confidence to coat my car with groomers lab.
The boss is very understanding and friendly. Rendall gave me advice on car grooming from time to time.
They will explain the rationale and logic behind every single action they take on your car, like the boss said he likes the transparency so we can build good rapport with customers.

It's been close to half a yr since i done my coating and the effects are still good. Loving the glossy look and hydrophobic effect!
Management Response by Groomers Lab Pte Ltd
21-Sep-2016

HI rawrz,

Greetings from Groomers Lab.

Thank you so much for taking time to write this review and share with all on your experiences with us.

It has always been our motto to ensure the highest standard of work is being done on every car. Rest assured we will continue to work harder in order not to let any one of our friends down.

Thank you once again for your valuable review and we look forward to welcoming you back.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
blueocto
Premium User blueocto
Neutral Newbie
1 reviews
14 points
2 forum posts Joined on 27-Jul-2016
None Others Can!  Posted on 12-Aug-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Took up Platinum Plus Program this afternoon and I would like to thank Rendall & Team for doing PPS on my new bronze Qashqai 2L. Very satisfied and happy with the overall experience and outcome. Professional, meticulous and yet friendly services rendered by them.
Big thumbs up 👍👍.

Rendall the boss went through the details patiently with me especially on the care and maintenance best practice to be adopted. I was even given an individual file with all the important notes for my reference. Value for money with the free checks & Complimentary maintenances being included compared to others who keep on increasing their prices over time.

Stronglyly recommend and thanks Rendall & Team again for the great effort.
Well done Groomers Lab - "Non Others Can"!

3 Review Photo(s)

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Management Response by Groomers Lab Pte Ltd
12-Aug-2016

Hi blueocto,

Greetings from Groomers Lab.

Thank you for taking time to write this review and of course your experience with us. It heartens us to receive this review and rest assured we will continue to work harder to meet all our friends' expectations.

If it's not the chance given by all our friends, we wouldn't have been able to showcase our work and thus received numerous awards.

We are glad we have met your expectation and certainly look forward to having you back again for your 1st maintenance.

Once again, on behalf of the team and myself, a BIG THANK YOU for this review.

Regards,
Rendall & Team Groomers Lab
"None others Can"

 
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Merchant Logo Groomers Lab Pte Ltd
4 stars - based on 63 reviews

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