Hock Wah Motor Workshop Pte Ltd - Settle claims conveniently and swiftly
23 Feb 2017|33,453 views
Imagine this. You're driving home from work after a long day. You get to the first traffic light and take a big yawn. You're tired and are ready to get home. Suddenly, you jolt forward while your seatbelt throws you back into your seat. Your heart is racing quickly, but besides being shocked and a little shaky, you're okay. Someone has rear ended you. You just got into your first car accident. What do you do?
Call Hock Wah. Its highly organised team of customer service agents will arrange roadside assistance to tow your car to its garage. A case file will be opened, and an agent will be assigned to your case. He or she will take you through the paperwork that needs to be done and see to it an accident report is made within 24 hours.
Who is Hock Wah Motor Workshop Pte Ltd and what services does it offer?
This workshop has been working with some of Singapore's biggest insurance companies for about 30 years now. The list includes big names like NTUC Income, Tokio Marine and Etiqa Insurance Singapore.
Hock Wah's servicing centre at Bedok specialise in vehicle repair, servicing and accident claims, while the outlet at Tampines focuses on accident claims and spray painting. Using only genuine spare parts, and boasting excellent workmanship as well as customer service, car owners often leave this place knowing that their car is in good hands.
Unlike other car workshops that make you fill up a form and wait for an email reply, the customer service agents at Hock Wah will make sure that by the end of your visit, you will leave with an accident report in hand, an approved insurance claim, an idea of what needs to be done to the car and how much it will cost, as well as a stipulated time for collection.
What are some of the advantages of taking your car to Hock Wah Motor Workshop Pte Ltd?
Besides being well versed in accident reporting and car insurance claims, Hock Wah is also a very well equipped garage. It has the skills and machinery to repair a car's chassis, respray its exterior and check its wheel alignment.
Unlike other smaller garages that only specialise in spray painting or repair, Hock Wah is a one-stop solution. All repairs will be done under one roof and under the watchful eye of a Hock Wah in-house technician. This means that you can be sure that the quality of repair is top-notch as your vehicle will not leave Hock Wah's garage until it is done.
Hock Wah will see that all of the elements of your car are in place for a good and well-balanced chassis setup, all the while using high-quality products by Shell and Castrol.
Once the report has been submitted to the insurance company, Hock Wah will proceed to liaise with the insurance company. If it is an own-damage claim, Hock Wah will proceed to liaise with the insurance company.
If it is a third-party claim, Hock Wah will get in touch with the other party's insurer. However, if it is just reporting only without the claim, and if you agree to proceed with a cash job, Hock Wah will gladly give you a quotation on the spot. If you agree with it, its technicians will proceed with the repairs.
Why Hock Wah Motor Workshop Pte Ltd?
Hock Wah is dedicated to making auto insurance claims and repair easier. Because nobody enjoys the idea of having to claim car insurance, Hock Wah comes up with ways to make it less painful. One of these includes its handy Online Accident Reporting portal. The workshop also boasts same day, on the spot reporting.
Most workshops tend to leave the paperwork till the end of the day, as they are busy tending to the nuts and bolts of vehicles. Hock Wah's dedicated customer service agents on the other hand, will input your details straight into its system so that you can leave the workshop within 30 minutes with a hard copy of the accident report in hand.
Because things run efficiently here, the workshop can accommodate about 30 to 35 cars at any one time (excluding walk-ins). Despite the heavy load, Hock Wah's customer service agents are always on hand should you have any doubts or questions regarding the claims or repairs process.
Through phone calls and SMSes, the team will ensure that you are informed at every turn. Should you have problems understanding the various stages of accident reporting, the agents at Hock Wah will get creative and draw you a diagram of what the course of action entails. And if you feel uncertain at any time while your car is at the workshop, you're welcomed to give any of the eight customer services agents a ring for an impromptu inspection.
What to expect in the future?
Because Hock Wah is always thinking of new ways to make life easier for its customers, it will offer islandwide reporting starting either at the end of 2017 or at the start of 2018. The reason the company is doing this is because it understands that certain customers may not have the time to file an accident report within 24 hours due to work constraints.
Upon answering your call, the first question the agent will ask is if your car can still be driven. If the vehicle is immobile, the agent will be sent down to your work place or home to assist you in filing the accident report. This way you will save time from having to travel back and forth. Before the agent leaves, he or she will arrange for a tow truck to transport your car to the workshop as part of the service.
Hock Wah Motor Workshop Pte Ltd is located at Blk 3011 Bedok Industrial Park E, Bedok North Ave 4, #01-2008/2010/2012/2014 Singapore (489977), and #01-204 Tampines Industrial Park A, 9006 Tampines Street Singapore (528840). For more information please visit its website or Facebook page. Alternatively, you can call 6441 5655.
Imagine this. You're driving home from work after a long day. You get to the first traffic light and take a big yawn. You're tired and are ready to get home. Suddenly, you jolt forward while your seatbelt throws you back into your seat. Your heart is racing quickly, but besides being shocked and a little shaky, you're okay. Someone has rear ended you. You just got into your first car accident. What do you do?
Call Hock Wah. Its highly organised team of customer service agents will arrange roadside assistance to tow your car to its garage. A case file will be opened, and an agent will be assigned to your case. He or she will take you through the paperwork that needs to be done and see to it an accident report is made within 24 hours.
Who is Hock Wah Motor Workshop Pte Ltd and what services does it offer?This workshop has been working with some of Singapore's biggest insurance companies for about 30 years now. The list includes big names like NTUC Income, Tokio Marine and Etiqa Insurance Singapore.
Hock Wah's servicing centre at Bedok specialise in vehicle repair, servicing and accident claims, while the outlet at Tampines focuses on accident claims and spray painting. Using only genuine spare parts, and boasting excellent workmanship as well as customer service, car owners often leave this place knowing that their car is in good hands.
Unlike other car workshops that make you fill up a form and wait for an email reply, the customer service agents at Hock Wah will make sure that by the end of your visit, you will leave with an accident report in hand, an approved insurance claim, an idea of what needs to be done to the car and how much it will cost, as well as a stipulated time for collection.
What are some of the advantages of taking your car to Hock Wah Motor Workshop Pte Ltd?
Besides being well versed in accident reporting and car insurance claims, Hock Wah is also a very well equipped garage. It has the skills and machinery to repair a car's chassis, respray its exterior and check its wheel alignment.
Unlike other smaller garages that only specialise in spray painting or repair, Hock Wah is a one-stop solution. All repairs will be done under one roof and under the watchful eye of a Hock Wah in-house technician. This means that you can be sure that the quality of repair is top-notch as your vehicle will not leave Hock Wah's garage until it is done.
Hock Wah will see that all of the elements of your car are in place for a good and well-balanced chassis setup, all the while using high-quality products by Shell and Castrol.Once the report has been submitted to the insurance company, Hock Wah will proceed to liaise with the insurance company. If it is an own-damage claim, Hock Wah will proceed to liaise with the insurance company.
If it is a third-party claim, Hock Wah will get in touch with the other party's insurer. However, if it is just reporting only without the claim, and if you agree to proceed with a cash job, Hock Wah will gladly give you a quotation on the spot. If you agree with it, its technicians will proceed with the repairs.
Why Hock Wah Motor Workshop Pte Ltd?
Hock Wah is dedicated to making auto insurance claims and repair easier. Because nobody enjoys the idea of having to claim car insurance, Hock Wah comes up with ways to make it less painful. One of these includes its handy Online Accident Reporting portal. The workshop also boasts same day, on the spot reporting.
Most workshops tend to leave the paperwork till the end of the day, as they are busy tending to the nuts and bolts of vehicles. Hock Wah's dedicated customer service agents on the other hand, will input your details straight into its system so that you can leave the workshop within 30 minutes with a hard copy of the accident report in hand.
Because things run efficiently here, the workshop can accommodate about 30 to 35 cars at any one time (excluding walk-ins). Despite the heavy load, Hock Wah's customer service agents are always on hand should you have any doubts or questions regarding the claims or repairs process.
Through phone calls and SMSes, the team will ensure that you are informed at every turn. Should you have problems understanding the various stages of accident reporting, the agents at Hock Wah will get creative and draw you a diagram of what the course of action entails. And if you feel uncertain at any time while your car is at the workshop, you're welcomed to give any of the eight customer services agents a ring for an impromptu inspection.
What to expect in the future?
Because Hock Wah is always thinking of new ways to make life easier for its customers, it will offer islandwide reporting starting either at the end of 2017 or at the start of 2018. The reason the company is doing this is because it understands that certain customers may not have the time to file an accident report within 24 hours due to work constraints.
Upon answering your call, the first question the agent will ask is if your car can still be driven. If the vehicle is immobile, the agent will be sent down to your work place or home to assist you in filing the accident report. This way you will save time from having to travel back and forth. Before the agent leaves, he or she will arrange for a tow truck to transport your car to the workshop as part of the service.
Hock Wah Motor Workshop Pte Ltd is located at Blk 3011 Bedok Industrial Park E, Bedok North Ave 4, #01-2008/2010/2012/2014 Singapore (489977), and #01-204 Tampines Industrial Park A, 9006 Tampines Street Singapore (528840). For more information please visit its website or Facebook page. Alternatively, you can call 6441 5655.
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