21North adapts to a post-pandemic world

As the automotive sector reels from the effects of the COVID-19 pandemic, global automotive assistance and logistics firm 21North continues to adapt in order to continue to serve its customers.

In Singapore alone, 21North has seen a 150% rise in demand for its vehicle pick-up and drop off services during the pandemic. With the safety of its clients remaining an utmost priority, the firm has implemented a safe and contactless system in order to continue to provide its customers with access to vehicle servicing and test drives at their convenience.

Some of those steps include the education of all its Ambassador Drivers on the threat of the virus, as well as their retraining to ensure contact-less operations at all times.

21North has also implemented regular temperature checks via temperature guns and equipped all ambassadors with masks, gloves, seat aprons and hand sanitisers in order to restrain the spread of any pathogens. The firm has also switched to digital inventory and payment methods to ensure zero-contact transactions.

With all of the above combined, 21North is making sure that vehicle owners and dealers can continue to fully utilise its pick up and drop off, test drive, as well as its doorstep delivery services in the safest possible way, even after the pandemic.

Beyond Singapore, 21North's customers can continue to experience a seamless journey in the booking process, which starts with a simple scanning of a QR code or a booking over the phone with their service centres.

Customers thus enjoy the convenience of doorstep pick-up and drop off at their homes or offices, while being able to have real-time tracking of the ambassador and their vehicle at all times. All vehicle owners are also able to maintain a digital repository of their service records thanks to this service.

Through innovation and research and development initiatives, 21North continues to expand and improve its services to make the vehicle ownership lifecycle a transparent experience for its clients.