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   Consumer Reviews of Alliance Auto Pte Ltd
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OVERALL RATING
 
22 Reviewers
4.9 out of 5
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Technical Expertise
4.9/5 Customer Service
4.9/5
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Value for money
4.8/5 Outlet Experience
4.8/5
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22 Reviews

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review user
but not by over promising and gave me the confidence to put my trust in him something which I found rare in my many years of driving experiences and encounters with car servicing & repairs personnel. His pricing is also reasonable and clear, and most importantly got the job done well., verified customer
Remarkable professionalism  Posted on 22-Apr-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I heard quite a lot of good reviews about Rick Teoh from Alliance Auto. So when I got a preowned Lexus ES250, my friend recommended that I should send my car to Rick to have a thorough check and servicing. Rick is well versed with Lexus vehicles and I understand Alliance is just as comfortable to cater to other brand names. I made contact and an appointment with Rick who promptly attended to my various concerns and enquiries. Went down to his Sin Ming workshop and met Rick who is true to form, a pleasant, friendly guy who is not only knowledgeable about the car but is able to explain in clear terms what he was going to do to my car and likely going to cost me. Rick is confident and knows what are the customers’ concerns and is able to addressed them - but not by over promising - and gave me the confidence to put my trust in him - something which I found rare in my many years of driving experiences and encounters with car servicing & repairs personnel. His pricing is also reasonable and clear, and most importantly got the job done well. Rick deserves support for his remarkable professionalism and attitude and I would not hesitate to recommend him if you’re a first timer or someone who wishes to try another workshop for a good change.
 
Co311135
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Jul-2005
Lexus Specialist  Posted on 07-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Searched the web for a Lexus specialist as my IS250 was having some intermittent engine idling issue and burnt engine oil smell. Sent multiple times to my old workshop and after $2K+ problems still persist and was told to go back to Borneo Motors.
Found the reviews here and were a bit skeptical initially but went ahead and found Rick to be friendly and technically sound.
Was pleased when he showed me pictures of where the source of the problems are and got it rectified immediately. What a relief! Car now run smoothly.
Will definitely recommend Alliance to any Lexus owners out there.

2 Review Photo(s)

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review user
Azmeer, Owner of Toyota Allion, verified customer
Honest, meticulous workshop  Posted on 28-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
"Driving a Toyota Allion. My car has some weird creak sounds at the front esp when going over humps, decided to send to Alliance Auto to check + regular servicing after reading all the good reviews. Rick attended to me and advised beforehand he would need a day to check and I can collect car at the end of the day. When I was collecting, he said the sounds were coming from a couple different sources and that while he managed to fix the rattling sound, the other plasticky creak sound he could not determine and would probably need to strip the dashboard etc and need more time which isn't possible within a day. What his team did was to fully disassemble the undercarriage, check the individual parts, grease and reassemble. I found his explanation very reasonable and honest. I would like to add that I have gone to a few workshops before including one toyota 'specialist' and all recommended change of parts such as absorbers, engine mount which I did but didn't solve the problem. From the start Rick didn't recommend any part replacement but was more interested to diagnose the problem. In the end he charged me for servicing and a reasonable labour fee for troubleshooting, disassembling etc. I don't see any workshop going through this hassle and time to troubleshoot without part replacement or works. TLDR, if you are a lexus or toyota owner, just find Rick and team at Alliance Auto. They are car doctors, actually interested in finding the underlying issues to help customers and make recommendations only as necessary. Not easy to find honest, meticulous workshops. - Azmeer, Owner of Toyota Allion SJN93--K
 
review user
CALEB WONG, Owner of Lexus IS250, verified customer
Finally found the right place to fix my lexus  Posted on 13-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Finally found a reliable workshop. Lexus owners please take note. 1. Went to workshop 1 to change plugs. Gave me the wrong range (0.6cm instead of 0.9cm) 2. Went to workshop 2 to change new mountings. Told me upper control arm damaged. 3. Went to workshop 3 to decarbonized and wash throttle. (Only workshop without problem) 4. Went to workshop 4 to diagnose engine running rich problem. Told me to change fuel filter first because they were unsure of where the problem lies in. Asked me got decat or not some more... 😅 Finally googled ""Lexus Specialist"" and decided to take leave and gave Alliance Auto a try. Spent 9hrs to do my car and all problem solved and explained to me. 1. Plugs changed to iridium range 2. Control arm only loosened. Tightened back up for free. (Was quoted $800 by workshop 2) 3. Fuel filter no need change (no error code) Drove back home with all my headaches gone. Fell in love with this car again. Nearly nearly traded in. Thank you Rick from Alliance Auto! http://www.lexustuning.com.sg/ - CALEB WONG, Owner of Lexus IS250 SKM11--T
 
review user
Terunobu Banzai, Owner of Lexus ES250, verified customer
Excellent service  Posted on 24-May-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Everything is excellent - Terunobu Banzai, Owner of Lexus ES250 SMV91--T
 
review user
Andy Toh, Owner of Toyota Lexus NX200T, verified customer
Professionally done & swift service  Posted on 22-Apr-2021
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Professionally done & swift service - Andy Toh, Owner of Toyota Lexus NX200T SMA28--M
 
review user
Tan, Owner of Lexus IS 250C, verified customer
Professional service  Posted on 20-Feb-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Rick and his team were able to expeditiously diagnose the problem with the rear right brake of my IS250C which another repair shop wasn't able to, and fixed the problem (calliper issue). The service was very professional and friendly. - Tan, Owner of Lexus IS 250C SMK54--T
 
review user
Cheong Kah Peng, verified customer
The boss (Rick) is good at troubleshooting  Posted on 04-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The boss (Rick) is good at troubleshooting. Although the workshop specialized in Lexus, he and the mechanics are good with other brands too. Very helpful with recommendation.Cheong Kah Peng, Owner of Mercedes Benz GLA200 SMG41--G
 
review user
Cheong Kah Peng, Owner of Toyota Lexus GS350, verified customer
Clearly the best workshop  Posted on 04-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Clearly the best workshop. Had since resolved issues on my Lexus IS/GS, Merc C/GLA and Audi A4. Had been to many other workshops prior but has stay with Alliance for 7-8 years simply Rick - the boss is good in fixing any problem. Turnaround time is quick too. - Cheong Kah Peng, Owner of Toyota Lexus GS350 SKL9--M
 
review user
KIM TAEJOONG, Owner of Toyota Lexus RX270, verified customer
Superb service  Posted on 27-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The shop provide very nice service with proper inspection. - KIM TAEJOONG, Owner of Toyota Lexus RX270 SKB50--Z
 
review user
Betty Chia, Owner of Toyota Lexus GS300, verified customer
Reliable , honest, good service, professional  Posted on 22-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Reliable , honest, good service, professional - Betty Chia, Owner of Toyota Lexus GS300 SGT17--E
 
review user
J, Owner of Lexus ES300F, verified customer
Will definitely visit again for future issues and fixes  Posted on 18-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very efficient work. Rick helped to conduct servicing of our car at a reasonable price, and fixed a fault with the front wheels quickly at short notice. Great customer service as well. - J, Owner of Lexus ES300F SBW18--U
 
review user
Casey Teo, Owner of Lexus ES250, verified customer
Rick is able to give objective and valuable advice.  Posted on 16-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Rick is great! He knows the make very well and is able to give objective and valuable advice. He is a phone call away when i had problem with my car. Really appreciate how reliable and trustworthy he is! - Casey Teo, Owner of Lexus ES250 SKZ45--H
 
review user
Alvin Wan, Owner of Lexus ES250, verified customer
Lexus tuning  Posted on 13-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had a hit-and-run in the carpark resulting in a bad dent in the front bumper and scratches over headlamp. Rick had been very helpful and candid. Was able to avoid costly replacements. No complaints about the craftsmanship and definitely value for money! - Alvin Wan, Owner of Lexus ES250 SMG12--Y
 
review user
Ryan, Owner of Lexus IS250, verified customer
Lexus specialist  Posted on 13-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Highly recommended for all Lexus owner. - Ryan, Owner of Lexus IS250 SLL42--T
 
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5 stars - based on 22 reviews

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