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   Consumer Reviews of ETHOZ Group Ltd
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OVERALL RATING
 
88 Reviewers
4.5 out of 5
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Technical Expertise
4.5/5 Customer Service
4.6/5
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Value for money
4.3/5 Outlet Experience
4.5/5
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88 Reviews

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Fpchong
2nd Gear
3 reviews
111 points
92 forum posts Joined on 20-Apr-2005
My long term transport partner  Posted on 31-Mar-2020
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
We had been using Ethoz Group Ltd to solve my company's transportation issues since 2013 for both private car and commercial van. We lease a Kia Forte for a year for our salesman and Nissan NV200 Cdi to replace another rental van from another provider.

We no longer had to worry about the replacement vehicles whenever there is a need to send the vehicles for preventive maintenance or LTA inspection.

We was given a used NV200 which had complete their 5years fleet agreement by MNC and it served us very well until 2 years ago we are offered a brand new one at the same lease price per month.

My designated sales representative from Ethoz had always keep in closed contact with us and they will always give the best solutions to our needs or feedback.

So far technical issues can be solved in house at either their Bukit Batok and Tampines Workshop and also Nissan Service Centre too.
We are looking into more years together with Ethoz for the years to come.
Management Response by ETHOZ Group Ltd
01-Apr-2020

Dear Valued Customer,

Thank you for your valuable feedback, we are delighted to know of your pleasant experiences with our staff and ETHOZ for the services rendered. Your feedback is a great encouragement and endorsement of our colleague’s efforts and professionalism.

We will communicate your compliments to our staff and ETHOZ will continue to strive towards providing quality services to all our valued customers.

Once again, thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Bryant Eng
Senior Vice President, Vehicle Leasing (Commercial)
ETHOZ GROUP LTD
www.ethozgroup.com

 
Servizio
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 23-Sep-2020
Servizio ventures  Posted on 23-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Our account manager is Joseph Zhang. He is very helpful and responsive whenever we face issue with our leased vehicle.

As im driving a temporary van while waiting make up for my official van to arrived. I encounter a wheel lock while on the road. Called Joseph was answered almost immediately and assisted with the troubleshooting that allow me to drive on. Appreciated and thanks Joseph!
Management Response by ETHOZ Group Ltd
24-Sep-2020

Dear Valued Customer,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback for Joseph and ETHOZ. We are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Bryant Eng
Senior Vice President, Vehicle Leasing (Commercial)
ETHOZ GROUP LTD
www.ethozgroup.com

 
Bart294
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Sep-2020
MRight 7  Posted on 16-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Firstly I would like to thank Alex Ng for been responsive and following up. General servicing/repairs is a breeze with their special valet service and one to one exchange. Emergency response is quick. East@Tampines and West@BWest@Batok Centers are flexible no matter which center you liase from. Affordable pricing and well maintained fleet of vehicles. Keep it up.
Management Response by ETHOZ Group Ltd
16-Sep-2020

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with Alex and team at ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Clement Cheong, Linda Lau & Bryant Eng
Senior Vice President- Operations &
Senior Vice President- Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
Acpest
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Sep-2020
Rental a NV200  Posted on 14-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Hi

Your Sales Executives Alex is a well efficent Sales that serve with proffessional advise to me.

Will have him in mind once i need any extra fleet of vehicle in near future.

Regards

Richard Wong
A C Pest Management Pte Ltd
Management Response by ETHOZ Group Ltd
14-Sep-2020

Dear Richard,

Thank you for the kind feedback. It is great to know about your wonderful experience with Alex at ETHOZ. I am happy to know that we could be of help and made your day. I will definitely relay these compliments to Alex and the rest of the team! We will continue to provide you with better quality products and services, and we hope to see you soon!

Yours Sincerely,
Bryant Eng
Senior Vice President, Vehicle Leasing (Commercial)
ETHOZ GROUP LTD
www.ethozgroup.com

 
jadelee
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Sep-2020
Excellent Service  Posted on 08-Sep-2020
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money3/5
  • Outlet Experience4/5
Am impressed with the response, service and follow up communication with Alex, Joseph and Team.
Always get back to us promptly on our queries.
Helpful and friendly too.
Management Response by ETHOZ Group Ltd
08-Sep-2020

Dear Valued Customer,

Thank you for your valuable feedback, we are delighted to know of your pleasant experiences with our staff and ETHOZ for the services rendered. Your feedback is a great encouragement and endorsement of our colleague's efforts and professionalism.

We will communicate your compliments to our staff and ETHOZ will continue to strive towards providing quality services to all our valued customers.

Once again, thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Bryant Eng
Senior Vice President, Vehicle Leasing (Commercial)
ETHOZ GROUP LTD
www.ethozgroup.com

 
QHuiwen
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Sep-2020
Service  Posted on 07-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Great services and prompt response at all times.
Mr Lim See Zhao from Operations / Service & Repair Dept has always been providing great service and responsing to mail promptly. Great help at all times! Keep it up!
Management Response by ETHOZ Group Ltd
08-Sep-2020

Dear Valued Customer,

Thank you so much for the great compliments. We take pride in knowing that our customers are happy with their experience at ETHOZ. We will continue to improve and provide you with quality products and services. If there is anything else which we can do to help, please reach out to us and we will be happy to assist. Thank you very much for the time taken to share your feedback with us.

Yours Sincerely,
Clement Cheong
Senior Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
monster76
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Sep-2020
LIFE SAVER  Posted on 06-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Appreciate the professional advises given by Fleet Operations. Spoken to Lim before on some urgent matters. He solved & Saved my day.

Driver GBH7811P
Management Response by ETHOZ Group Ltd
08-Sep-2020

Dear Valued Customer,

Thank you for the kind feedback. It is great to know about your wonderful experience with our staff at ETHOZ. I am happy to know that we could be of help and made your day. We will definitely relay these compliments to the rest of the team! We will continue to provide you with better quality products and services, and we hope to see you soon!

Yours Sincerely,
Clement Cheong
Senior Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
Ddin
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Sep-2020
Great Service Given  Posted on 06-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Our company had been leasing more than 10 vehicles for the past 7 years. Special appreciation to Fleet Operation, especially Mr Lim. The team had been responsive whenever we encounter any issues. Operation on our job will not be smooth at times if not for their aid.

Driver Din
Pestkare Pte Ltd
Management Response by ETHOZ Group Ltd
08-Sep-2020

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with our staff and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Clement Cheong
Senior Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
sshabir
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Sep-2020
Great Service  Posted on 04-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
On behalf of my company, I would like to thank Fleet Operation - Mr Lim See Zhao. His patience & Understanding helps improve the relationship between our company & Ethoz. This will lead to many years of moving forward.

Sshabir
Pestkare Pte Ltd
Management Response by ETHOZ Group Ltd
04-Sep-2020

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with our staff and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Clement Cheong
Senior Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
Farahdiyanah28
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Sep-2020
Service  Posted on 02-Sep-2020
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience5/5
Felina, bryan and team was so helpful and the service was great. Not my first time renting from them. Definitely a good experience
Management Response by ETHOZ Group Ltd
08-Sep-2020

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with our staff and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Clement Cheong, Linda Lau & Bryant Eng
Senior Vice President- Operations &
Senior Vice President- Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
JackieVijay
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 31-Aug-2020
Felina, Edmund and Brian's excellent service.  Posted on 31-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have has a courteous sales officer Felina who met all my needs and arranged the car for me at the time I needed it. She also extended my time to give the car back due to work reasons.

Edmond has made excellent adjustments when the IU unit has not worked by giving me a car immediately and met all my needs as well in the rush i was in. Edmond went the extra mile ro apologies for the default in the IU unit when we returned the car.

Brian has been been very courteous and helpful in checking the car and signing the documents when I was in a hurry to rush back to work.

All in all was a very great experience
Management Response by ETHOZ Group Ltd
31-Aug-2020

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with our staff and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Clement Cheong, Linda Lau & Bryant Eng
Senior Vice President- Operations &
Senior Vice President- Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
dauneneo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-Aug-2020
Excellent Service  Posted on 28-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
I just rented a Hyundai Elantra car for my company for one year. I was impressed for the car and the quality that this company has to offer. The two year car they had seemed like a brand new one. Joey Teo has gone the extra mile to make sure that my budget as well as my needs are met. Kudos for the exemplary service, and look forward to a positive driving experience and long term partnership.

2 Review Photo(s)

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Management Response by ETHOZ Group Ltd
31-Aug-2020

Dear Valued Customer,

Thank you for your valuable feedback, it is our pleasure to serve you well. ETHOZ will continue to strive towards providing quality services to all our valued customers.

Thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
Bern_lim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-Aug-2020
Prompt response and service  Posted on 28-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Am impressed with the response, service and follow up communication with Tsai En.
Always get back to us promptly on our queries.
Helpful and friendly too.

Look forward to many more years of business cooperation.
Management Response by ETHOZ Group Ltd
28-Aug-2020

Dear Valued Customer,

Thank you for your valuable feedback, we are delighted to know of your pleasant experiences with our staff and ETHOZ for the services rendered. Your feedback is a great encouragement and endorsement of our colleague's efforts and professionalism.

We will communicate your compliments to our staff and ETHOZ will continue to strive towards providing quality services to all our valued customers.

Once again, thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Bryant Eng
Senior Vice President, Vehicle Leasing (Commercial)
ETHOZ GROUP LTD
www.ethozgroup.com

 
Bernicesoh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Aug-2020
Our 1st choice for vehicle leasing Co - ETHOZ  Posted on 26-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Have worked with Ethoz Car leasing for the past few years.

Would like to complement Mr Marcus Chay from Ethoz. His industry knowledge, customer advice and assistance throughout the process of leasing a vehicle, leaves me reassured that I'm in good hands. He also making sure that all options have been organised and quoted with quick respond.

And even answering calls and emails out of office hours without any complaints which his hard work is so much appreciated.

I would not hesitate in recommending Ethoz Car leasing to anybody with such needs.
Management Response by ETHOZ Group Ltd
01-Sep-2020

Dear Valued Customer,

Thank you for your valuable feedback, it is our pleasure to serve you well. ETHOZ will continue to strive towards providing quality services to all our valued customers.

Thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
Calven
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Aug-2020
Excellent service  Posted on 25-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
We been using Ethoz service for more than 4 years.
Since we met Mr. Alex Ng from bukit batok branch. Everything was settle for our transportation issue.
We have no worries about transportation our equipment and staff to the field.
Good service from Ethoz especially from Bukit Batok Branch.
Will continue to give support to Ethoz.
Management Response by ETHOZ Group Ltd
26-Aug-2020

Dear Valued Customer,

Thank you for your valuable feedback, we are delighted to know of your pleasant experiences with our staff and ETHOZ for the services rendered. Your feedback is a great encouragement and endorsement of our colleague's efforts and professionalism.

We will communicate your compliments to our staff and ETHOZ will continue to strive towards providing quality services to all our valued customers.

Once again, thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Bryant Eng
Senior Vice President, Vehicle Leasing (Commercial)
ETHOZ GROUP LTD
www.ethozgroup.com

 
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Merchant Logo ETHOZ Group Ltd
4.5 stars - based on 88 reviews

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