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   Consumer Reviews of Carway Leasing & Rental
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OVERALL RATING
 
41 Reviewers
4.8 out of 5
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Technical Expertise
4.8/5 Customer Service
4.9/5
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Value for money
4.9/5 Outlet Experience
4.8/5
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41 Reviews
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review user
JieRen, Rented Fiat Doblo GBA59Y, verified customer
Great car rental experience with them  Posted on 12-Feb-2022
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Overall the rental experience is good. Rented a Fiat Doblo van for a month and experience signal indicator fault that I need to send back to the workshop for rectification. Thanks to Ms Sarah preparing a VW Caddy as a backup vehicle promptly and save us lots of time. Thanks to Mr Meng, the mechanic explaining and resolving the issues. If there is a need, will rent the vehicle from Carway Leasing & Rental again! - JieRen, Rented Fiat Doblo GBA59--Y
 
uenxunh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Oct-2020
Highly Recommended!  Posted on 30-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I urgently needed to rent a car because our family car broke down and was sent to workshop for few days. I contacted Angel and she promptly replied me and assisted me very efficiently. Her other competent colleague Sarah started to assist me with paperwork very swiftly. They have impressed me tremendously and I will not hesitate to recommend them to any of my friends who require rental services. Excellent work!
 
review user
LAILA SARI ARIFIN, Rented Suzuki SX4, verified customer
Efficient & hassle free  Posted on 28-Dec-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Thank u Carway. Carway is so efficient from the start we enquire about the car. We rented for 3 weeks. It's hassle free. Sarah is sooo helpful and patient in answering all our enquiries. Technician/Mechanic is also very helpful in explaining and attending to us. I am so thankful. Thank you again Carway. - LAILA SARI ARIFIN, Rented Suzuki SX4 SGQ44--G
 
review user
Kunna.A, Rented Volkswagen Caddy GBB33A, verified customer
Helpful and Patience  Posted on 26-Nov-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Miss Sara was very helpful and patience with My inquiries End of the day, proceed with the leasing - Kunna.A, Rented Volkswagen Caddy GBB33--A
 
review user
Yazid, Rented Mazda 3, verified customer
Good service  Posted on 28-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good service, good staff, good boss Frankey..thumbs up - Yazid, Rented Mazda 3 SLV69--Z
 
review user
Max Foo, Rented Toyota Liteace GW24M, verified customer
Comfortable and helpful  Posted on 01-Jun-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Very comfortable and helpful experience from Sarah. The technical team is also well versed and experience with their services. Most importantly, they provide value services and vehicles are well maintained and clean. - Max Foo, Rented Toyota Liteace GW24--M
 
review user
Dina, Rented Lexus CT200H, verified customer
Thanks Sarah  Posted on 09-Apr-2021
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Sarah is always there attending to my queries and requests whenever I need it. Thank you. - Dina, Rented Lexus CT200H SLJ85--B
 
review user
Kevin, Rented Honda Jazz, verified customer
Good experience  Posted on 06-Mar-2021
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Good experience - Kevin, Rented Honda Jazz SKG34--K
 
review user
Ramesh, Rented Honda Accord, verified customer
Recommended  Posted on 02-Jan-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Always good - Ramesh, Rented Honda Accord SJN35--B
 
review user
Richard Loy, reviewed on Facebook
Friendly, courteous and patient  Posted on 24-Jan-2019
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Overall Rating: 
  • Customer Service5/5
i was served by Mr Toh. He was very friendly, courteous and patient. Most importantly he was not pushy, unlike many other sales agent I ever came across. - Richard Loy
 
Ms_Wadever
2nd Gear
15 reviews
103 points
32 forum posts Joined on 12-Jan-2012
Good cars offer!  Posted on 19-Jan-2017
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience5/5
I do not prefer to drive my personal car to Malaysia, therefore, i always rent one. Everytime i am renting a car, i will only go to CarWay since my first time rented from them. All the cars i rented from them are all with excellent interior and driving conditions! No hassle everytime when i pick up and return the cars. Would like to highly recommend Carway if you are looking to rent a car.
 
SuperMEWMEW
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 27-Sep-2013
Highly recommended  Posted on 19-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
This is the second times I rent a car from Carway, they have maintain their services standard and car are good and better this time in cleanliness, they even wax it before they hand over the car to me! Highly recommend this rental company to others.
 
ckyjan
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 17-Jan-2017
Excellent Service  Posted on 17-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Dear All,

My experience has been wonderful with Carway Leasing & Rental.

Their admin Ms Lee is very profession. She is very fast and prompt. What I really like about her is that she is friendly and caring. She also spends effort to explain what we can expect from their service. This helps level our expectation.

Their team of technicians is very skilled. When it comes to servicing the car, they do a good job and is fast at completing the service. Ah Ming have been a great help. Ah Ming goes the extra mile by sharing with me know the character of the car I am driving. This helps a lot with my driving experience.

Special thanks to also Frankie, who is the over all in-charged. He is meticulous and understand different clients needs well. He provides us with invaluable advice.

All in all these people are great!
 
WangYaKun
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Jan-2017
I Like Them ..  Posted on 13-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I walked in to rent a normal 5-seater car from Ms Fish with my budget of $70 from my parents. Was happy with her service. Ms Fish and Mr Meng from their mechanic team been patience taught me how to operate the car. I have to said the car was nicely wash up and vacuum upon collection. I really happy with everything and also the price offered despite the car is quite old but the condition is nice to drive. I will surely go back to them! Thanks Carway Leasing & Rental.
 
NgXinLing
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Jan-2017
Nice Company!  Posted on 11-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was quite pissed off when the car collected after 2 days broke down in the middle of the road when I was rushing to work early in the morning. However my anger and irritation have completely gone & Disappeared immediately with the way they solved my problem. They gave me the tow-truck contact to request for towing service within minutes to tow the car back to their office and suggested me to follow the tow truck to have a replacement vehicle. Beyond my expectations, they fixed the car issue beautifully and let me have the same car back within the same day!! I personally think that this is because they are having their own workshop unlike my previous awful experience with other rental companies which directed me around for their outsourced-workshops islandwide whenever I have problem with the cars rented which wasted lotsa of my time.
 
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Merchant Logo Carway Leasing & Rental
5 stars - based on 41 reviews

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