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   Consumer Reviews of V-Tec Asia Automotive Pte Ltd (Aftermarket)
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4.7
 
31 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.7
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Value for money
4.5 Outlet Experience
4.4

SajiDavid
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Apr-2023
Disappointed with Dashboard Damage After Installation  Posted on 05-Nov-2025
  • Technical Expertise3.0
  • Customer Service2.0
  • Value for money1.0
  • Outlet Experience1.0
I sent my Lexus RX270 to V-Tec for a headunit, Sony Starvis 360° camera, and blindspot mirror installation. While the installation functions well, I was very disappointed to find that my dashboard was torn in multiple places after collection.

The owner was present during handover, but the issue only became visible the next morning in daylight. When I raised it, the workshop attributed it to "Dashboard deterioration" Instead of taking full responsibility.

I appreciate their technical expertise and responsiveness, but I expected better care during installation and accountability for workmanship-related damage. Customers with older vehicles should be cautious and document dashboard condition before sending their cars in.

2 Review Photo(s)

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Management Response by V-Tec Asia Automotive Pte Ltd (Aftermarket)
10-Nov-2025

Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction with your recent visit regarding the Android head unit and 360° camera installation for your Lexus RX270.

Before starting the installation, our team conducted a standard pre-inspection of the dashboard area and documented its existing condition with photos. These records showed visible signs of material deterioration consistent with the vehicle's age. As explained during the process, such aging can cause the dashboard surface to become brittle, and even with careful handling, minor cracks or flaking may occur during dismantling.

We understand your frustration; however, as the damages were due to pre-existing wear and material condition, we regret that we are unable to cover the cost of a full dashboard rewrap. Our team had shown you the pre-installation photos and explained this prior to starting the work to ensure full transparency.

We truly value your understanding and hope this clarifies the situation. Should you have any further concerns or wish to discuss this matter, please feel free to contact us directly — we'll be glad to assist where possible.

 

edmud
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Feb-2025
The best and most trustworthy place to repair.  Posted on 21-Feb-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Recently had my car serviced at V-Tec automotive i must say, I was blown away by the exceptional service and transparency provided by their team.
They even have a lounge to rest in.

From the initial diagnosis to the final repair, the communication was clear, concise, and honest. The Mechanic took the time to explain the issues with my car, provided a detailed estimate, and kept me updated throughout the repair process.

The repair itself was done efficiently and effectively. The technicians were knowledgeable, skilled, and courteous. They even went above and beyond to ensure that my car was returned to me in pristine condition.

What truly impressed me, however, was the honesty and transparency displayed by the team. They could have easily taken advantage of me, but instead, they recommended only the necessary repairs and provided a fair estimate.

I've been to several car repair shops in the past, but v tec stands out from the rest. Their commitment to customer satisfaction, honesty, and transparency is truly exceptional.

I highly recommend visit V-tec to anyone seeking reliable, efficient, and honest car repair services. Thank you, for an outstanding experience!"

I was having a weird issue, the car unable to start occasionally and after the 2nd repair on starter motor and rewiring the issue has been resolved.
I went to few workshop and they are unable to rectify the issue at all
Recommended various things and spent quite some amount of money but issue still persists

Ps: if u wanna repair something that don't cause the issue on ur car they won't repair it at all.

They are super honest and only workshop I will visit in repairing my car moving forward
 

leolion54321
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 03-Jan-2024
Extremely greatful for the great team  Posted on 15-Sep-2024
I have been doing a lot of modification with V Tec for the past few months. From doing my air suspensions, to remote engine on etc etc. Perry and Ah Siong has been extremely helpful while hearing out my complains for the past few months for every little item I have with my car. Really appreciate and recommend the team. Thank you very much Leo -
 

review user
Lion Tan.
Best service  Posted on 14-Dec-2022
  • Technical Expertise5.0
  • Customer Service5.0
Best service and good condition from Dawei and his teams. - Lion Tan
 

princezud
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Oct-2020
Fast Fix for my Aircon Compressor Replacement on VW Beetle  Posted on 07-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Was referred here by a colleague and was so happy with their staff friendliness and service levels !

- Booking was a breeze on their website online, for a confirmation WhatsApp the next morning
- diagnosis was fast and was quoted with the parts and labor in the first hour
- they kept updating me with the work through WhatsApp pictures on how the replacement was progressing
- car was ready and delivered as promised within the next day

Will highly recommend this workshop for all car owners for their needs !

1 Review Photo(s)

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review user
Leo lam, Owner of Toyota Alphard.
Good service and affordable price  Posted on 01-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Cheap and good service, got free replacement car for me when I rushing for my appointment. Good service. - Leo lam, Owner of Toyota Alphard
 

review user
Wing Law, Owner of Toyota Corolla Altis.
Good service and price  Posted on 31-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good price, good service. Helpful staff! I will come again for my next servicing. - Wing Law, Owner of Toyota Corolla Altis
 

review user
P Suherman, Owner of Ford Smax.
Reasonable pricing  Posted on 14-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Thorough services at reasonable cost - P Suherman, Owner of Ford Smax
 

review user
Wong, Owner of Honda.
Strongly Recomemnded  Posted on 17-Feb-2020
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
This is my 1st time to V-Tec after recommended by a colleague to get car check for COE renewal. After sending in the car they did a full test on it. They repaired with full-body paint + timing belt replacement for my ride. They did a full servicing with Liquid Moly oil and changed my oil filter too. In summary, service was good, and the crews are both friendly and knowledgeable; the price was considered fair as well. No hard-selling tactics here, just an honest bunch of people trying to get problems fixed for my car. The boss (Perry) is also sincere and eager to settle any issue immediately. Full check and repair just took me 1 day. Will come back again for more stuff, appreciate the excellent work - Wong, Owner of Honda Fit
 

review user
Andy Chan, Owner of Toyota.
Excellent quality and speed job.  Posted on 14-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car camera retired this morning, and I went online to search for a new car camera, I found V-Tec Asia is selling the latest model for DVR car camera. The price is reasonable with installation services. I called and arranged an appointment with them. The salesperson is friendly and fast to respond. I reached their shop at 1 pm all were done within an hour. Excellent quality and speed job. I will surely come back for their services again. Anyone out there wants to get new car camera here is one of the places you can choose. - Andy Chan, Owner of Toyota Vios
 

review user
Benjamin Lee, Rented Toyota Vellfire.
Highly recommended  Posted on 08-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have engaged them for their wedding car services. I have rented their Vellfire for my besties big day. The ride is big enough for us to load all the things needed to set up the reception area. It can fit 5 of the people which included me! They allow us to do decoration on the car too. They do provide a driver to drive us, but I request to drive by myself, and they allow also. They are flexible in the arrangement for collection time too. I sure will return to rent other cars from them again when I need a ride to drive around. Thank you for the excellent services. - Benjamin Lee, Rented Toyota Vellfire
 

review user
Mark Goh, Owner of BMW.
Keep up the great job guy  Posted on 11-Dec-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I got my new BMW 3 series this month; I wish to style it with internal LED light. I found them in Sgcarmart, call and fix an appointment with them after asking them tons of questions. They are very knowledgeable and answer my question patiently. They are open to idea too. I have changed my ride internal to the style I want, and I am happy with the result. All these took me 2 days. V-tec is highly recommended to my friend now! - Mark Goh, Owner of BMW 320i
 

review user
Elizabeth Khoo.
Will definitely be back!  Posted on 28-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
Very experienced. - Elizabeth Khoo
 

review user
William Goh Chen Wei.
Quality workmanship, awesome and friendly boss.  Posted on 26-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
Quality workmanship, awesome and friendly boss. - William Goh Chen Wei
 

review user
Dinesh U.
Always attentive, contactable, and professional.  Posted on 08-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
Perry and his crew are amazing. Always attentive, contactable, and professional. Perry went out of his way to help me with my car once even when he was off work and on short notice due to urgent circumstances. Someone you can truly rely on. - Dinesh U
 
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Merchant Logo V-Tec Asia Automotive Pte Ltd (Aftermarket)
5 stars - based on 31 reviews

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