I recently took my Porsche Panamera to 1 Car Service after encountering some unnerving issues with its transmission. The car would stutter unexpectedly and lose power during acceleration, which made me incredibly anxious, especially during highway driving. Having tried a couple of local shops without any improvement, I was desperate for a real fix. My journey to 1 Car Service started with a recommendation from a fellow Porsche owner who had experienced similar issues. Skeptical but hopeful, I booked an appointment and drove down to their workshop. Upon arrival, I was greeted by their friendly staff who assured me that they were well-versed with high-performance vehicles like mine. The standout aspect of my visit was the customer service, especially from Moses, the service advisor. He was knowledgeable, attentive, and kept me informed throughout the process. Moses took his time to explain what tests they would perform to diagnose the problem, emphasizing their use of the latest diagnostic equipment and software that are specifically designed for Porsche vehicles. The waiting area at 1 Car Service was another highlight of my visit. It was modern, clean, and equipped with Wi-Fi, refreshments, and comfortable seating. It felt more like a lounge than a typical garage waiting room, which made the wait much less of a hassle. Technically, the team at 1 Car Service was exceptional. They managed to diagnose the problem quickly—an issue with the transmission fluid pressure sensor. Their detailed explanation helped me understand the problem and the necessary repairs. They even showed me the faulty parts and explained why and how they failed, which provided me with great peace of mind regarding the transparency of their service. The repair was completed within the same day, which was a pleasant surprise given the complexity of the work. When I drove my Panamera after the repairs, it felt like it was brand new. The transmission was smooth, and the power delivery was as good as I had hoped for when I first bought the car. I am thoroughly impressed with the level of service provided by 1 Car Service. I highly recommend 1 Car Service to any Porsche owners who are looking for reliable, high-quality service with a team that goes above and beyond to ensure customer satisfaction. Five stars well-deserved!

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After enduring endless frustration with persistent engine vibrations in my CLA180, which remained unresolved despite visiting numerous car repair shops and spending close to $10,000, I finally discovered 1 Car Service through an online search. The exceptional reviews caught my eye, prompting me to take one last chance on resolving this daunting issue with my vehicle. From my first interaction, 1 Car Service distinguished itself from every other workshop I had visited. Upon arrival, I was immediately impressed by the well-maintained and inviting lounge area, which provided a comfortable space to wait, equipped with amenities that made the experience more enjoyable. This level of care and attention to customer comfort was a breath of fresh air and set a positive tone for what was to come. Moses, the service advisor at 1 Car Service, proved to be a standout from the moment we met. His approach was professional yet personable, instilling confidence with his knowledgeable insights and prompt, clear communications. Moses took the time to listen to the history of my car's issues, showing genuine concern and a proactive attitude towards finding a solution. The technical team at 1 Car Service was equally impressive. They conducted a thorough examination of my vehicle and, within just 30 minutes, pinpointed the problem that had eluded so many others. The speed and accuracy of their diagnostic skills were simply astounding. They explained the technical issues in terms I could understand, outlining the steps they would take to fix the problem, which reassured me that my car was in the right hands. Repair work began promptly, and the efficiency of the process was remarkable. My car was ready by the following day, far sooner than I had anticipated. Throughout the repair process, Moses kept me updated with progress reports and any pertinent information regarding the repair status, which alleviated any concerns I might have had. Upon collecting my car, I was delighted to find that the engine vibrations were completely gone, and my CLA180 felt as smooth as when I first drove it off the dealership lot. The transformation was nothing short of miraculous, thanks to the expertise and dedication of the team at 1 Car Service. Steady! 👍🏻

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I recently had an extremely disappointing experience with 1 Car Service Workshop, and I feel compelled to share my negative review. I brought my Mercedes S300 to this workshop for a gearbox overhaul and to have the transmission control unit replaced. Unfortunately, my entire experience with this mechanic was an absolute nightmare.

Firstly, I had to endure a long wait of five days from June 22nd to June 26th before I could finally collect my car. I was already frustrated by the delay, but little did I know that the worst was yet to come. As soon as I scanned my car, I was shocked to discover numerous faults that had not been addressed. When I confronted the chief mechanic about this oversight, his response was baffling. He casually mentioned that they don't usually perform tests after repairs. Are you kidding me? How can any reputable car service workshop neglect such a crucial step?

Furthermore, I have attached the invoices which clearly indicate the services I paid for, including the gearbox overhaul and transmission control unit replacement. It is evident that these services were not properly executed, as evidenced by the persisting faults in my vehicle. (Attach the invoices to the review, if possible).

To make matters worse, when I expressed my dissatisfaction and questioned why proper testing was not conducted, I received an irresponsible and aggressive reply from Moses, a supervisor at the workshop, via WhatsApp. His lack of concern, dismissive attitude, and confrontational tone only reinforced my belief that this workshop lacks the basic principles of customer service and accountability. (Attach the screenshot of the conversation with Moses, if possible).

Frustrated with the lack of testing and the unresolved issues, I decided to return my car to the workshop the very next day. After driving for just 24 hours, it became evident that my car was still experiencing jerky movements. This time, the mechanics diagnosed the issue as a faulty ignition coil. However, their proposed solution was nothing short of a rip-off. They quoted me an exorbitant price that was way above the market rate to replace not just the problematic coil, but all the ignition coils.

I was utterly appalled by their unprofessional conduct and the attempt to take advantage of my situation. It is clear that 1 Car Service Workshop lacks integrity and is more interested in making a quick profit than providing reliable and trustworthy service. I strongly caution anyone considering any form of repairs at this establishment. Save yourself the headache, frustration, and unnecessary expenses by seeking assistance elsewhere. This workshop is not deserving of your time, money, or trust.

I sincerely hope that this review, along with the attached invoices and the irresponsible and aggressive reply from Moses, serves as a warning to others who may be considering using 1 Car Service Workshop. It is crucial to find a reputable and trustworthy mechanic who will prioritize your car's safety and provide quality service. Unfortunately, 1 Car Service Workshop fell far short of these expectations, and I would strongly advise against entrusting them with your vehicle.

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Excellent service, detail and will check with me before working on my car. Thanks for the great work. I will recommend 1 car to others. - Mr Lim, Owner of Peugeot Partner GBG79--M

I recently went for a car service with 1 Car Service, they checked my car and shared in detail what they would do during servicing. The turnover time is reasonable, thanks to the fast and good service. I will highly recommend this shop to others. Mr. Lee, owner of Volkswagen Jetta SKC50--Z

Subaru Forester. Professional, honorable and reliable workshop. Excellent customer service as well. Special thanks to Daoxiong, Moses and team for a great job on my car! Highly recommended! A Lee

Dao Xiong , Moses and the 1 Car Servicing team did a great job to service my Renault Fluence car with faulty air con cooling coil with speed, skillfulness , at reasonable price and was responsive to my queries. 2 thumbs up - koksiak tang

My First Visit. I was skeptical at first. $2300 later. I am convinced they are very good. I willingly paid the amount knowing the same repairs would have taken 3 times longer to do and 2 times as expensive and probably fitted shoddily elsewhere. In less than 4 hours I replaced on my Audi A6 C7: - engine and gearbox mounts - top control arm assemblies - lower arm assemblies - lower arm ball joints - front brake pads and discs - alignment Only one thing their 3rd Party Alignment Contractor used the wrong specs on my car. I recalled emphasising S-Line Suspension Specs ! The understeer feels like the All-Road Model now - MuRui Wu

Moses and DX were delightfully responsive. M gave a breakdown of repair items and exact costs. That was helpful for me to decide what needed to be done. His diagnosis of the humming problem was accurate and properly fixed. Was my first visit to them and a good experience. - Seven One

Came here to replace the lifter motor for my window. Communicated with Dao xiong, got prompt replies, and a quotation before I even dropped my car. Did a early morning key drop. Moses followed up, was professional and quick to rectify the issue. He also checked and realised another lifter for the window was damaged too, and also helped to replace that. Reasonable pricing and I could get my car on the same day. Moses also followed up a few days later to check in if there were any issues. Great service, Thank you! - Anet C

Professional advice, amazing service! - Amelia Wee

Having a hard time to start up my car everyday or when it is cool down. Had the gearbox changed. The Price is reasonable, hand over the car over within their schedule. people there is friendly and sincere. - Yonglee Heng

Brought my car in for regular maintenance servicing today, was pleasantly surprised that everything was efficiently completed within a few hours. Process was no frills and transparent - they inform you of the recommended repairs with a quote, you choose which ones to follow. Reasonably priced. Customer service is fantastic too! - Dong Xiao

Had vibrating noise problem with my Mazda 3 car when travelling at certain speeds. Brought down to check and they took short time to diagnose that the problem was due to my wheel bearings. The whole experience just took half a day to finish. Communication was also easy with Moses, I didn't feel any pressure or pushy in sales like some other workshops which I have been to. Slightly pricey but at least my problem is resolved quickly without headache. - Ziyang Neo

Service is good and fast,price reasonable too. - Kelvin