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   Consumer Reviews of MTR (Motoren Werkz)
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OVERALL RATING
 
190 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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190 Reviews

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SaLtC
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Nov-2020
Super low rate for return follow up  Posted on 03-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
MTR is a workshop that you can leave your ride there without worry all thanks to Wilson and his team, once your ride is with them they will make sure those issue you mentioned will be attend and check for those issue you may encounter soon and advice you accordingly to minimize extra cost for those unnoticed small issue become big issue.

Wilson and his team work closely with every customer to ensure and minimize the chance for the need to go back for follow up and best things about them is they will give you the most honest advice as whether those things you planning or want to do is a need or a want.

From my experience with them , they are those long term workshop with reasonable pricing instead of those 1 hit workshop or keep going back to follow up for car issue shop, they work with any type of car from KDM , JDM , Conti all the way till supercar.
 
Impavidus
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Nov-2020
One Stop Shop with Peace of Mind  Posted on 02-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have followed the good folks at MTR for a very long time and through the years they have never disappointed.

The proof is in the pudding as they say. Aside from sending them their specialty marques like VW, BMW and BMW M, I have also sent over my oddball car choices like Nissan, Peugeot, Lexus and Porsche and they have never once skipped a beat or dropped the ball. I say this with high praise because some shops are unwilling to learn or take on unfamiliar jobs but MTR has always taken everything in their stride and delivered.

From simple servicing to full project builds, they have done everything for me with quality, care and efficiency. Truly a one stop shop where you can have peace of mind.

If you are looking for the cheapest workshop, this is not the place. But would you choose the cheapest doctor or surgeon if it came to your own health matters? I wouldn't.
 
joonchoo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Jul-2017
Experienced, competent and friendly staff  Posted on 02-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
MTR is my go to workshop. Competent, careful mechanics, and Knowledgeable staff. Been going to Wilson and team since 2012 after being introduced through my driving instructor. No rush jobs, The way they treat customer cars is second to none. Their products Knowledge, customer service, experience will blow you away! Bolting on parts is one thing, making everything work together i trust only Wilson and team!
 
review user
Kenneth Tan, Owner of Seat Ateca, verified customer
Definitely recommend their services!  Posted on 02-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
"Always left MTR feeling that I have placed the car in good hands. Vincent and the MTR team is highly competent and and very attentive in what they do, from diagnosis and repairs to servicing and performance tuning. Being a first-time owner of a VAG platform car, the team was honest and patient in response to my queries on vehicle maintenance and performance. They are not pushy and will leave you with all the information necessary to make an informed decision on whether is it a minor repair or aftermarket upgrade. Will definitely recommend their services!" - Kenneth Tan, Owner of Seat Ateca SKQ98--Y
 
review user
Kenneth, Owner of Volkswagen Golf, verified customer
Never disappoint with their service  Posted on 02-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
With the service attitude of delivering #onlythebest to their customers, MTR walks the talk by testing every new product before it is being launched and offered to their customers. A very proficent workshop specialising in the service, maintenance and repair for the VAG group of cars. Vincent and his team never fails to go the extra mile to provided the right diagnosis and advise for all my technical questions and doubts with regards to my various build/set up queries. Having being a customer with MTR for the past 3 years, for sure, no workshop is perfect and they do make mistakes on and off. What is worth recognising and impressive is, the "never disappoint" attitude and service rendered by the team, ensuring that everytime my car left the workshop, it is guaranteed to bring a smile to my face whenever I take over the wheels. Should there be any issues occurred, MTR never fails to take the intiative to rectify it, giving me a fuss free experience. 3 years and counting, may the boost be with us.! :) #onlythedriven - Kenneth, Owner of Volkswagen Golf SMD60--U
 
review user
Anan Ganesh, Owner of Volkswagen Golf, verified customer
Unrivalled technical expertise, excellent product knowledge  Posted on 31-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
"I've been a regular customer at MTR since they started out. Unrivalled technical expertise, excellent product knowledge and never too pushy with selling their more expensive products. They are very conscious of their customers' needs and wants, and are ready to lend a helping hand when I've had an issue with my cars. On top of that, they have created an automotive enthusiast culture amongst their customer base, especially with their regular track days and community events. Apart from experts at servicing, maintaining, tuning, repairing and even aesthetically modifying your bread and butter continental car brands, they are capable of dealing with anything, from Toyotas to Lambos and everything in between. Far from just a regular workshop, MTR has repeatedly gone above and beyond when it comes to automotive support for my rides. Always happy to recommend them!" - Anan Ganesh, Owner of Volkswagen Golf SFS57--D
 
review user
Vijay Ganesh, Owner of Audi RS3, verified customer
Recommended  Posted on 31-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
"I have known the folks from MTR for 10 years now, some even before MTR started. Their combined knowledge is one of the reasons why I stayed in the VAG group of cars and am now on my 7th VAG car. Their service has always been consistent and constantly exceeded my expectations. They do it all (Maintenance,Repair,Performance upgrades,Track day prep, Pre purchase inspection). Their deep knowledge and expertise of VAG cars can be seen when they troubleshoot rather complex issues. However, their knowledge goes beyond VAG cars and they can handle anything from a Honda to a Ferrari. The mechanics always have a smile on their face and welcome me in. They genuinely have a passion for cars and their work. They also go out of their way to ensure the job is done right. This unique formula is why i return to MTR and will recommend them without hesitation." - Vijay Ganesh, Owner of Audi RS3 SKK1--S
 
review user
Lionel Loh, reviewed on Facebook
Professional and speedy in service.  Posted on 24-May-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Recently went over to MTR for my eventuri intake for my x4m. Totally professional and speedy in service. Always hated workshops that are pushy and stuck up in service. MTR is totally different. Very sincere and patient. If you want a place to give you honest and legit advice, MTR is the way to go. Kuddos to the guys at MTR - Lionel Loh
 
review user
Rayshaun Choo, reviewed on Facebook
Professional and knowledgeable  Posted on 22-May-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Just bought a Mk6 GTi and did my first servicing and wear and tears at MTR as recommended by the previous owner. Was attended by Jonathan and he is very professional and knowledgeable too. Definitely will be coming here for all my servicing and etc! Highly recommend - Rayshaun Choo
 
review user
Timothy Ng, reviewed on Facebook
Professional, knowledgeable  Posted on 21-May-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Was looking to make some improvements to my project and reached out to Jonathan. The MTR team was professional, knowledgeable, and responsive to my queries. Ended up going with Revo ECU and TVS DSG tunes, along with some bits and bops for chassis rigidity. The car now drives like a totally different animal - in the best way possible. Would definitely consider returning for further works on my ride. - Timothy Ng
 
review user
Jeremy Ho, reviewed on Facebook
Genuine interest  Posted on 08-May-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
First experience with MTR was during my pre-purchase inspection experience. Jonathan was attending to me, and I'm impressed with the customer service and details he provided. Went back for servicing and a performance upgrade and as usual he always have a genuine interest for the benefit of customer instead of trying to upsell or trying to be pushy for their packages. Highly recommended!! - Jeremy Ho
 
review user
Jerry Ong, reviewed on Facebook
Will be back for more upgrades  Posted on 22-Apr-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Breathing new life into DQ200 with TVS stage 2+ tune! Julian was very knowledgeable and explained every aspect of the tune before committing to it. Will be back for more upgrades on my humble ride. Highly recommended! - Jerry Ong
 
review user
Vincent Lim, reviewed on Facebook
Great service  Posted on 21-Apr-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great service by Jonathan and team. Brought my car for a service and check on some annoying creaks. They were able to quickly identify the issue and worked on it. Will definitely return and spend more $ in the future. - Vincent Lim
 
review user
Muhammad Nur Haziq, reviewed on Facebook
Excellent workmanship!  Posted on 20-Apr-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great service and excellent workmanship! They definitely know your car in and out. - Muhammad Nur Haziq
 
review user
Tingxuan Daryl Neo, reviewed on Facebook
Professional and helpful  Posted on 20-Apr-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Was hopping to different workshops previously until I met MTR, been with them for less than a year and I foresee myself to be with them for life. If you want a trustworthy & price competitive workshop, MTR is the one to go to! My only regret is not knowing MTR sooner Want to specially thank Wilson and Crew. They are extremely professional and helpful with my Servicing's/repairs & upgrades. Will definitely recommend anyone and everyone to MTR! Need your servicing? MTL go to MTR! - Tingxuan Daryl Neo
 
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Merchant Logo MTR (Motoren Werkz)
5 stars - based on 190 reviews

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