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   Consumer Reviews of Aurora Car Rental & Leasing Singapore Pte Ltd
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4.7
 
49 Consumer Reviews
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Technical Expertise
4.7 Customer Service
4.8
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Value for money
4.7 Outlet Experience
4.7

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review user
Tan Ghee Meng, Rented Mitsubishi Lancer, verified customer
Honest and reliable car rental  Posted on 01-Sep-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Today I returned the vehicle to Richard after 1 month of rental. The staff are patient and took time to explain all the details and also answer to any questions when in doubt. Vehicle is well maintained and very clean. No issue with the vehicle and can drive without any worries. Honest and reliable car rental to go for. Will continue rental with Richard when in need. Well done. - Tan Ghee Meng, Rented Mitsubishi Lancer SJL 35--S
 

review user
Muhammad Hakim, Rented Toyota Corolla Altis, verified customer
Patient staff and good explanation  Posted on 17-May-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The staff was very patient in answering our queries and shows a lot of care and concern for the drivers. His explanation covers crucial points that some car rental companies don’t. The car was in the great condition and looked like it was well taken care of. Overall, a really nice and pleasant experience dealing with Aurora Car rental. 💯 - Muhammad Hakim, Rented Toyota Corolla Altis SJN39--T

1 Review Photo(s)

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review user
Ramli Ahmad, Rented Toyota Vios, verified customer
Very polite n informative  Posted on 12-May-2022
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Very polite n informative. I was provided with all the essential services in case of breakdown. Car was clean upon collection. Administration was smooth n all pertinent points were highlighted so renter's responsibility are very clear n precise. Strongly recommended n shud be returning to Aurora for the next rental although will be looking for a new model. Despite the peak period, Richard tried his best to accommodate me. Thanks n it was a good experience indeed. - Ramli Ahmad, Rented Toyota Vios SJR61--Y
 

review user
Sze Wei Tatt, Rented Honda Airwave, verified customer
Smooth and easy renting process  Posted on 09-May-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Smooth and easy process to rent a car, very reasonable price. Fast response for all my enquiry. - Sze Wei Tatt, Rented Honda Airwave SJH61--C

5 Review Photo(s)

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review user
Jonathan Chu, Rented Mitsubishi Lancer, verified customer
Well maintained car & helpful staff  Posted on 09-May-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Rented cars from Aurora on two separate occasion. The staff were very friendly and knowledgeable. They were also very patient in answering my questions and concerns. Staffs were also very prompt and helpful in resolving any issue with the vehicle during the rental period. Aurora's vehicle are quite well maintained, of course don't expect their vehicle to be like new cars found in dealership. Some of the vehicles are quite old (2005-2010 of various make) but they have very strict standard in vehicle maintenance and hygiene so you can be sure to expect vehicles running well and clean interior. The only reason they didn't get full mark is because their vehicles are slightly more expensive (+$10-$15) over other rental companies, but treat this as a positive. You pay slightly more to get professional service, a clean and well maintained vehicle. Of course you can always choose a company that's cheaper, but at what cost? What will you do if you are stranded in the middle of the night with a dead battery (because you accidentally forgot to turn off the light while parking), what will you do if you got into an accident and the company you chose to rent from didn't help you? You can be assured of your safety and mental sanity when you rent from Aurora. Do call the office early as they are quite popular for rental (especially during festive season). FYI, the moment Sg-my checkpoint relaxed covid guidelines, Aurora ran out of car to rent out. That's how popular they were. Personally, I'll be sure to be back for my third and more rental. - Jonathan Chu, Rented Mitsubishi Lancer SJL35--S
 

steve23chong
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-May-2022
Highly Recommended for their services! Trustworthy & really well worth money!  Posted on 09-May-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have rented 3 months for Toyota Vios SJR61- on 28 Feb 2022 with them. Mr Yeo is very friendly guy, who has provided me with a short valuable lesson on how to deal with car tips and hacks. The car rental fees is reasonable, and car condition is good & Clean. Mr Yeo will take care of you almost when you needed, and I have no complaints of them. Superb experience with them and still their ongoing happy customer!
 

review user
Mints, Rented Honda Airwave, verified customer
Excellent service  Posted on 19-Mar-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent service and care is super nice. I recommend to everyone to rent the car. - Mints, Rented Honda Airwave SJH61--C

4 Review Photo(s)

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Hswu
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 10-Jul-2021
Trustworthy & a really pleasant car rental experience  Posted on 30-Jan-2022
Vehicle (Altis) was well maintained and the overall experience went really smooth. Good value rental. Highly recommended and in fact I would go back to Richard if the need for car rental ever arises again. Keep up the good service and work

2 Review Photo(s)

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review user
Hs, Rented Toyota Corolla Altis, verified customer
Great Experience  Posted on 29-Jan-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Richard is earnest and sincere to deal with. Very good deal and great experience, fuss-free I would rent again from Richard in the future if the need arises. - Hs, Rented Toyota Corolla Altis SLH59--T

2 Review Photo(s)

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review user
Marvin Alvarez, Rented Toyota Vios, verified customer
Responsive and friendly Richard  Posted on 03-Dec-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Richard was very responsive and friendly. He even went in fine detail on how to handle different situations if I find myself in an accident. He even provided me with contacts for workshops that could help me during my lease. The car provided was well-maintained and reliable. I had no problems whatsoever. In terms of price, he offers the best value in the market. I will definitely lease from Richard again! - Marvin Alvarez, Rented Toyota Vios SJN45--B

1 Review Photo(s)

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review user
Liu Yulin Robins, Rented Mercedes Benz, verified customer
Good after sales service  Posted on 25-Oct-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The after service it’s absolutely there, I have had been using this company second time, and I will introduce to my friends who is traveling to Singapore, and I will continually have them as my car rental company in Singapore. Price whilst it’s very fairly reasonable. The owner of the company Richard will take care of you almost when you needed. I have no complaints of them. Super - Liu Yulin Robins, Rented Mercedes Benz SMD87--E
 

review user
Anita, Rented Toyota Vios, verified customer
Very responsive and patience  Posted on 29-Jun-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very responsive and patience towards my enquiries. Very reasonable rental price with great service. Car provided was given in good and clean condition. Seems like the company has maintained good car servicing throughout. After rental due, deposit was returned on the same day which unlike my previous rental from another company which only returned my deposit after a week later. Great experience compare to my previous car rental. - Anita, Rented Toyota Vios SJR61--Y
 

review user
James Tan, Rented Toyota Wish, verified customer
Very Transparent! No hidden agenda  Posted on 29-Jun-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I been renting car from different car rental company so far Aurora car rental provide the Restaurant food level standard at hawker centre fare aka cheap and nice 🤗 Their car condition maintained at high level of safely, they owned a workshop across their Office and fast response if the break down and able to provide one to one exchange vehicle policy on the same day. Very Transparent! No hidden agenda, unlike other ah Beng car rental company! When return car deposit will return on the same day ! Thump up👍 - James Tan, Rented Toyota Wish SJJ15--L
 

review user
due to circuit breaker they adjust the rental fee and even maintain the same rate after circuit breaker., verified customer
Nice and good experience  Posted on 29-Jun-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Been renting from them 3 years contract detail was well explain and transparent Flexibility and understanding - due to circuit breaker they adjust the rental fee and even maintain the same rate after circuit breaker. Service - able to responed fast when car have issue there was once they even came down to jump start the car within half an hour for free. Nice and good experience, still their existing customer. - Lim Chin Siong, Rented Toyota Vios SLJ29--T
 

review user
Jack, Rented Toyota Corolla Altis, verified customer
Car is good leasing condition  Posted on 22-Sep-2022
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience3.0
Richard done the good job for explaining contract and car condition. Carpark at collection point is like maze. Overall is satisfy on the leasing condition. - Jack, Rented Toyota Corolla Altis SJE28--B
 
Merchant Logo Aurora Car Rental & Leasing Singapore Pte Ltd
5 stars - based on 49 reviews

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