Less commuters were satisfied with public transport in 2020 according to a survey conducted by the Public Transport Council.
Public transport satisfaction dipped slightly last year, pulled down by factors such as travel times, accessibility, service information and customer service.
Customer satisfaction with private-hire cars declined slightly in all areas last year, including waiting time, safety, and driver service.
The rise in commuter satisfaction was greater for MRTs in the survey, but waiting time and comfort get lowest scores.
The Public Transport Council's public transport satisfaction survey has found that commuter satisfaction fell from 96.4 percent in 2016 to 94.5 percent in 2017.
Public transport has seen a drop in user ratings and experts claim rising expectations are among the reasons for poorer showing.
According to an annual survey by UniSIM, the percentage of commuters satisfied with the public transport system has dropped to its lowest in six years.