Commuters will not have to bear additional charges if they enter the wrong platform at the Downtown Line 2's Stevens station, and have to tap out again, the Land Transport Authority (LTA) said, reported The Straits Times.
An LTA spokesman assured commuters of this yesterday (Dec 22nd), amid public criticism of the station's design, which will have separate fare gantries for its platforms - a first for the island's MRT network.
Commuters had complained about a boarding charge incurred if they were to tap their ez-link cards into the wrong platform, and had to exit and re-enter the other one.
In response to queries from The Straits Times, an LTA spokesman said, "Commuters who enter the wrong platform by mistake can approach the Passenger Service Centre for assistance. This will allow the commuters to change to the correct platform without additional charge. LTA will also be reviewing whether there can be changes to the charging policy to address this issue."
