Latest Reviews

Dear Tesla Singapore Management, I am writing to formally escalate my recent purchase experience regarding the Model Y AWD configuration, as I believe the handling of the process has seriously affected my confidence and trust in the Tesla buying experience. To be clear, my concern is not simply about non guaranteed COE fluctuation. I fully understand that COE prices can move according to the market. However, what caused significant disappointment was that the pricing arrangement, incentive structure and overall package originally presented and discussed during the order process later changed materially during the purchase journey. Based on the earlier presented arrangement, I proceeded seriously with: * vehicle configuration confirmation, * loan discussions and appeals, * document submissions, * and active communication throughout the process even while overseas. As a customer, once a configuration and pricing direction are presented and an order is placed, there is naturally a strong expectation that the process will be handled with consistency, transparency and reasonable customer assurance. Instead, the later pricing revision and removal/change of incentives created a situation where I no longer felt comfortable proceeding with such a major purchase. The experience gradually became stressful, uncertain and frustrating rather than exciting and reassuring. What concerns me most is that this type of experience can seriously affect customer trust and Tesla's brand image in Singapore. A premium brand should deliver not only strong products, but also a transparent and confidence-inspiring purchase journey. I genuinely liked the Tesla Model Y AWD and was fully prepared to proceed based on the earlier discussed arrangement. Unfortunately, the handling of the process has now caused me to reconsider the entire purchase altogether. I sincerely hope management can review the full communication history and process fairly, as I believe this situation deserves proper attention and resolution from a customer experience perspective. Thank you for your time and understanding.

Dear Tesla Singapore Management, I am writing to formally escalate my recent purchase experience regarding the Model Y AWD configuration, as I believe the handling of the process has seriously affected my confidence and trust in the Tesla buying experience. To be clear, my concern is not simply about non guaranteed COE fluctuation. I fully understand that COE prices can move according to the market. However, what caused significant disappointment was that the pricing arrangement, incentive structure and overall package originally presented and discussed during the order process later changed materially during the purchase journey. Based on the earlier presented arrangement, I proceeded seriously with: * vehicle configuration confirmation, * loan discussions and appeals, * document submissions, * and active communication throughout the process even while overseas. As a customer, once a configuration and pricing direction are presented and an order is placed, there is naturally a strong expectation that the process will be handled with consistency, transparency and reasonable customer assurance. Instead, the later pricing revision and removal/change of incentives created a situation where I no longer felt comfortable proceeding with such a major purchase. The experience gradually became stressful, uncertain and frustrating rather than exciting and reassuring. What concerns me most is that this type of experience can seriously affect customer trust and Tesla's brand image in Singapore. A premium brand should deliver not only strong products, but also a transparent and confidence-inspiring purchase journey. I genuinely liked the Tesla Model Y AWD and was fully prepared to proceed based on the earlier discussed arrangement. Unfortunately, the handling of the process has now caused me to reconsider the entire purchase altogether. I sincerely hope management can review the full communication history and process fairly, as I believe this situation deserves proper attention and resolution from a customer experience perspective. Thank you for your time and understanding.

I am writing this review for the benefits of people like me who do not buy cars regularly. My journey was prompted by the breakdown of my previous car which necessitated for me to consider buying an EV. I did my due diligence in doing researches and reading up on EV models and narrowed down my choice to a few. I walked into the Premium Automobiles showroom at Leng Kee with an open mind. Basically to test drive the 7X and wait for the car show in early May for a good deal. As many would, my friend read the reviews and picked out Michelle to attend to us and was greeted by her promptly. I remember she asking if I had test driven EVs and told me shockingly to test drive other cars first but make sure to come back and try the 7X because she is 100% sure I will buy 7X at the drop of the hat. Michelle noted my preferences and driving patterns and advised me to get the 7X Long range as it suits me best. The test drive was impressive. The car is stable and gives me great confidence in terms of safety and truly deserves in European ANCAP rating of 5 stars. No hesitation and with a quick check with my friends who accompanied me, I duly signed on the dotted line without waiting for the car show even. I am very impressed with both the car and Michelle. She helped make the process clean, simple and more importantly fast.Today I am a proud owner of the Zeekr 7X and looking forward to the next 10 years of hassle free driving!

Just received my jaecoo j6. Very happy with the sales agent Hannah Tong (81532695). Her professional knowledge and introduction of the vehicle is clear and concise. Very helpful in answering all my doubts and questions. Pls look for her if u want jaecoo j6