Tesla Model Y Electric

Dear Tesla Singapore Management,

I am writing to formally escalate my recent purchase experience regarding the Model Y AWD configuration, as I believe the handling of the process has seriously affected my confidence and trust in the Tesla buying experience.

To be clear, my concern is not simply about non guaranteed COE fluctuation. I fully understand that COE prices can move according to the market.

However, what caused significant disappointment was that the pricing arrangement, incentive structure and overall package originally presented and discussed during the order process later changed materially during the purchase journey.

Based on the earlier presented arrangement, I proceeded seriously with:

* vehicle configuration confirmation,

* loan discussions and appeals,

* document submissions,

* and active communication throughout the process even while overseas.

As a customer, once a configuration and pricing direction are presented and an order is placed, there is naturally a strong expectation that the process will be handled with consistency, transparency and reasonable customer assurance.

Instead, the later pricing revision and removal/change of incentives created a situation where I no longer felt comfortable proceeding with such a major purchase. The experience gradually became stressful, uncertain and frustrating rather than exciting and reassuring.

What concerns me most is that this type of experience can seriously affect customer trust and Tesla's brand image in Singapore. A premium brand should deliver not only strong products, but also a transparent and confidence-inspiring purchase journey.

I genuinely liked the Tesla Model Y AWD and was fully prepared to proceed based on the earlier discussed arrangement. Unfortunately, the handling of the process has now caused me to reconsider the entire purchase altogether.

I sincerely hope management can review the full communication history and process fairly, as I believe this situation deserves proper attention and resolution from a customer experience perspective.

Thank you for your time and understanding.

Dear Tesla Singapore Management,

I am writing to formally escalate my recent purchase experience regarding the Model Y AWD configuration, as I believe the handling of the process has seriously affected my confidence and trust in the Tesla buying experience.

To be clear, my concern is not simply about non guaranteed COE fluctuation. I fully understand that COE prices can move according to the market.

However, what caused significant disappointment was that the pricing arrangement, incentive structure and overall package originally presented and discussed during the order process later changed materially during the purchase journey.

Based on the earlier presented arrangement, I proceeded seriously with:

* vehicle configuration confirmation,

* loan discussions and appeals,

* document submissions,

* and active communication throughout the process even while overseas.

As a customer, once a configuration and pricing direction are presented and an order is placed, there is naturally a strong expectation that the process will be handled with consistency, transparency and reasonable customer assurance.

Instead, the later pricing revision and removal/change of incentives created a situation where I no longer felt comfortable proceeding with such a major purchase. The experience gradually became stressful, uncertain and frustrating rather than exciting and reassuring.

What concerns me most is that this type of experience can seriously affect customer trust and Tesla's brand image in Singapore. A premium brand should deliver not only strong products, but also a transparent and confidence-inspiring purchase journey.

I genuinely liked the Tesla Model Y AWD and was fully prepared to proceed based on the earlier discussed arrangement. Unfortunately, the handling of the process has now caused me to reconsider the entire purchase altogether.

I sincerely hope management can review the full communication history and process fairly, as I believe this situation deserves proper attention and resolution from a customer experience perspective.

Thank you for your time and understanding.

The whole COE bidding process feels highly misleading and completely lacking transparency. Sales advisors verbally promise one thing, but the actual COE bidding prices are far below realistic market levels, making it almost impossible to secure a COE unless you keep topping up more money later.

What looks like an attractive selling price at the beginning feels more like bait pricing just to get customers to place an order. After signing, you end up waiting for months — in my case almost 4 months — while constantly being asked to increase the bid amount again and again.

Meanwhile, you are basically stuck because you cannot confidently move on to another car purchase anymore. The original "promotions" and "discounts" mentioned earlier also somehow disappear later in the process.

The communication is inconsistent, expectations are not managed properly, and the entire buying experience has been extremely frustrating and time-wasting. Definitely one of the worst car purchasing experiences I've ever had.

The whole COE bidding process feels highly misleading and completely lacking transparency. Sales advisors verbally promise one thing, but the actual COE bidding prices are far below realistic market levels, making it almost impossible to secure a COE unless you keep topping up more money later.

What looks like an attractive selling price at the beginning feels more like bait pricing just to get customers to place an order. After signing, you end up waiting for months — in my case almost 4 months — while constantly being asked to increase the bid amount again and again.

Meanwhile, you are basically stuck because you cannot confidently move on to another car purchase anymore. The original "promotions" and "discounts" mentioned earlier also somehow disappear later in the process.

The communication is inconsistent, expectations are not managed properly, and the entire buying experience has been extremely frustrating and time-wasting. Definitely one of the worst car purchasing experiences I've ever had.

The after-sales team operates in a way that feels highly questionable and misleading. They repeatedly pressure customers to top up more money with the promise of securing the car, yet even after making additional payments, there is still no guarantee of delivery.

When questioned about why the car is still unavailable despite the top-ups, their response is simply that "nothing is guaranteed" and that the only option is to continue paying more. This creates the impression of an endless cycle of payments with no accountability or clear commitment from their side.

It is extremely disappointing and frustrating to experience such poor business practices. Instead of providing transparency and assurance to customers, the process feels deceptive and unprofessional, honestly giving the impression of a scam rather than a trustworthy business.

Very disappointed with Tesla marketing approach. The COE price used at the start was unrealistic $105k+ compared to actual market rates, which made the upfront offer misleading. During the process, there are repeated COE top-ups across bids, which creates uncertainty and pushes the final cost higher than expected.

This pricing structure is not transparent and makes it difficult to plan properly. This unpleasant experience has locked me into 8 COE bids, leaving me unable to switch to other cars in the market during this period.

The pricing given by Tesla is totally misleading. It is based on a COE price that is far lower than the current bid to lock you in for 8 bids and you will be asked to top up your COE bid after every round.

Don't be mislead by the non-guaranteed COE prices. Will keep asking customers to top up and sell away your stock if someone manage to buy a guaranteed COE when it is released. Dishonest or poorly managed sales and delivery staff. Buy only it you really like the car and can take the risk of such rubbish.

Cat A RWD is more than sufficient for Singapore roads, plus the fact that is LFP battries it is full charge friendly. In fact Tesla recommends it to be full charged once a week. Interior with black top for models manufactured after Jan 2026 is an absolute add on, plus upgraded to 16 inch screen is just a nice touch to the already almost perfect Cat A SUV.

I didn

After driving the Tesla Model Y Juniper in Singapore for about three months, here

HW4 Model Y that was released in 2024 is a great improvement for Model Y

This updated Model Y has better camera, computer system, improved comfortable suspension and all round acoustic window. This changes made Model Y the best SUV in market right now.

Power wise it was instant torque and handling is superb. NVH comparable to higher end BBA yet priced lower than entry level BBA. Travelling at 160kmh in NSHW and the car very stable and quiet. The one gas pedal driving is so fun and hardly get to use brake which mean brake pad can last longer.

The car is equipped with alot of features and technology. It has one of the best safety system in its class and it will take days to weeks to learn full capabilities of the car. Its simply amazing how you can control the car from tesla app and have access to many options.

Space wise, its enormous, boot space the best among all EV. Simply clever design and road trip to up north much easier esp theres new tesla supercharger pitstop in afamosa melaka. A quick toilet break and get a cup of coffee/meal, the car is charged from 30% to 90% in 20 mins. With exclusive tesla supercharger, no longer have to worry about having no juice as compared to having other EV brands which has to find other charging service providers to charge their cars.

A single full charge can go up to Melaka or KL depending on driving style.

Overall this has to be one of most value for money EV SUV in market right now. Charging is cheap, a full charge cost $30. Basically maintenance free and no servicing/oil change required. This reminds me a transition from blackberry to iphone. It was hard but it was for a better one. I will never go back to ICE

Best in class. The performance variant is just value for money.

Everything controlled from huge central monitor touchscreen

Even handbrake is onscreen control (some might find this alarming - I tend to think that basic driving controls should have an analog-mechanical back-up for emergency or total power loss scenario)

No need even fob, virtual fob installed like an app on your smartphone

Can let up to ten ppl share one car by permitting app to be installed on up to ten handfones

Each user has own account with auto preset power seat settings

The front seats have backside aircon ducts which is very shiok, hope more car makers would offer this as standard

But touch and feel of everything is flimsy and low quality hinting at very fast wear and tear

One pedal drive with very heavy regenerative braking feel, to slow down just lift right foot from pedal slows down very fast

Vast windscreen extend up to half of roof, vast rear windscreen also extend up to half of roof, break or crack it replacement likely very expensive, so must always try to avoid open air carpark.

Other Online reviewers complain of water leaks and windsound from these vast windows esp in high speed highway driving.

Driving feel is good, with the solidity and grounded feeling offers by a Merc or Jaguar feel due to huge battery below passengers giving it an ultra stable driving feel. Suspension is reasonably pliant, tuned to be comfy yet give good feel of the road

Virtually silent drive due to battery drive, only tyre noise noticeable.

However, consumes lots of tyres and brake pads as it's very heavy. Average town driving domestic user have to change tyres and brake pads every 18-24mths (compared with 4-5 yrs for normal cars).

Heard that Servicing can be slow as official service dept understaffed. Hears from others that a first-gen owner had a motor failure after two years, but that's first-gen.

In 3-5yrs of normal usage battery degradation sets in and battery can no longer take full charge, maybe gradually lose 10-25% charge capacity. Punitive resale price drop. Due to steep depreciation.

Charging station availability anxiety and range anxiety is a given psychological burden of being an eVehicle user. Challenging for trips to M'sia

In summary: a laptop with 4 wheels. Buy to play as a toy then quickly dump before 36mths old otherwise suffer hyperbolic depreciation

The Model Y at $214000 is a better value proposition compared to $200k for a Model 3

Introducing the Tesla Model Y RWD - a pragmatic iteration of the Model 3, positioned as a mid-priced electric SUV in the competitive market alongside contenders like the Hyundai Ioniq 5 and Audi Q4 E-Tron. Addressing the aesthetic reservations, the Model Y may not boast groundbreaking looks, resembling a taller and broader Model 3, sharing 75% Of design and parts. However, it redeems itself with a hatchback, offering practicality for transporting bulkier items such as bicycles. Unlocking the car is a seamless experience, whether using the keycard or the convenience of linked phone or smartwatch integration, eliminating the need for a physical key. Entering the front cabin reveals a commanding 15" Landscape-oriented touchscreen, powered by an AMD Ryzen akin to the Model 3. This centralized hub controls navigation, climate, and glovebox access, contributing to a simple and minimalist dash. The interior echoes the Model 3's sophistication, featuring electrically adjusted and heated steering wheel, stain-resistant vegan leather seats, two wireless charging pads, two cup holders, and ample storage with expansive door bins. Standard black seats can be upgraded to white at an additional cost. Transitioning to the rear, the Model Y addresses the Model 3's seating challenges, offering a more comfortable position with a lower floor and higher seats, accommodating tall passengers without knee discomfort. Spacious legroom, reclining seats, generous headroom, rear aircon vents, two USB-C ports, an armrest, and two cupholders enhances the rear passenger experience. Practicality shines through with a 114L sealed front boot, ideal for odorous items, and a substantial 854L rear boot. On the road, the elevated ride height provides a better view, albeit with a compromise on ride comfort and handling compared to sedans. The SUV experience remains fantastic, complemented by low cabin noise from double-glazed windows and high-profile 19" Tires. Acceleration impresses for a nearly 2-ton SUV, clocking 0-100km/h in 6.9 seconds. While the WLTP range stands at 455km, real-world usage hovers around 400km. Noteworthy during road trips, the included autopilot enhances the driver's convenience, rounding out the Model Y RWD's appeal as a compelling mid-priced electric SUV in its class.