Consumer Reviews

Positive Driving Experience with Opportunities in Aftersales Support
Positive Driving Experience with Opportunities in Aftersales Support
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I recently purchased a new Jaecoo J5 EV from Vertex. Overall, I have no complaints about the car itself, the driving experience, comfort, and value for money are excellent. However, there were a couple of issues that impacted my experience, particularly with aftersales support. On the first day of collection, I noticed the car did not automatically power off and lock when I walked away with the key. This was a selling feature demonstrated during the purchase (auto unlock/power on when approaching, and auto power off/lock when leaving). When I brought the car to the Vertex service center, the technician initially told me this behavior was "normal" and this car could not be controlled with keyless exit locking. I was quite surprised by the lack of familiarity with their own product. Eventually, the issue was resolved through a software update, but the process took nearly 4 hours. The second issue is with the wipers. For a brand-new car, the wiper jittering is quite unexpected—this is something I wouldn't typically see even a newly bought used car. When I contacted aftersales, I was told the earliest available appointment was two weeks later. For what seems like a minor fix (e.g., replacing the wiper blade or cleaning the windscreen) but waiting time feels unnecessarily long. I have to tolerate the noise with recent rainy weather. In summary, the Jaecoo J5 is definitely a comfortable and competitively priced car worth considering. However, the aftersales experience leaves room for improvement. This is my second time dealing with Vertex since their Seat time, and unfortunately, it hasn't been significantly better than my previous experience.
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Good pricing for a sporty car
Good pricing for a sporty car
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As someone who appreciates cars that are fun rather than just fast, the Suzuki Swift Sport ZC33S is one of the best modern hot hatches for the money. It doesn't have the outright power of a Golf GTI or Civic Type R, but it delivers something many modern cars have lost: character. The Basics * Engine: 1.4L K14D BoosterJet turbocharged 4-cylinder Mild Hybrid. * Transmission: 6-speed manual * Weight: Around 1,020 kg * 0-100 km/h: Around 8 seconds
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My First EV
My First EV
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Love the drive, the safety functions was what save me from almost hitting the back of another car on my first drive 10 mins ago. Best of all the SA, Shane was very patient with me. Got influenced by my brother, who also bought he first EV and the same model
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Komoco Vehicle Quality & Customer Service
Komoco Vehicle Quality & Customer Service
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Most reviews talks about the Car itself, let me share something different: Firstly, it is my first attempt to try a Korean Hyundai Tucson SUV then, after owning various Jap & Conti cars. Frankly, It was abit sceptical on vehicle's quality initially, however after 9 years of driving it, I can state it's a Very Good quality car in terms of hardware, software & features which I am proudly sharing it now. Customer service - Mr Ishmael & team never fail me throughout these years, prompt & attentive whenever I have slightest issues arise. Great work guys & keep it up. Guess this car will still stay with me for the 10th year (1st car I owned kept for 10yrs) & happy to share the great works by the Sales & Service team. Cheers & thumbs up.
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