About $60 million a year in public funds goes towards subsidising operations for a stretch of the MRT Downtown Line connecting Bukit Panjang to the city.
SMRT said that it had trained five bus captains to familiarise them with the operations of the new three-door bus, and will train more in the future.
Bus service 190 that plys between Bukit Panjang and Orchard Road is no longer a frustration for Bukit Panjang residents after the introduction of service 972.
Commuters travelling on SMRT bus service 190 can look forward to shorter waiting times and less crowded buses as the transport operator acts to improve it.