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Dear Tesla Singapore Management, I am writing to formally escalate my recent purchase experience regarding the Model Y AWD configuration, as I believe the handling of the process has seriously affected my confidence and trust in the Tesla buying experience. To be clear, my concern is not simply about non guaranteed COE fluctuation. I fully understand that COE prices can move according to the market. However, what caused significant disappointment was that the pricing arrangement, incentive structure and overall package originally presented and discussed during the order process later changed materially during the purchase journey. Based on the earlier presented arrangement, I proceeded seriously with: * vehicle configuration confirmation, * loan discussions and appeals, * document submissions, * and active communication throughout the process even while overseas. As a customer, once a configuration and pricing direction are presented and an order is placed, there is naturally a strong expectation that the process will be handled with consistency, transparency and reasonable customer assurance. Instead, the later pricing revision and removal/change of incentives created a situation where I no longer felt comfortable proceeding with such a major purchase. The experience gradually became stressful, uncertain and frustrating rather than exciting and reassuring. What concerns me most is that this type of experience can seriously affect customer trust and Tesla's brand image in Singapore. A premium brand should deliver not only strong products, but also a transparent and confidence-inspiring purchase journey. I genuinely liked the Tesla Model Y AWD and was fully prepared to proceed based on the earlier discussed arrangement. Unfortunately, the handling of the process has now caused me to reconsider the entire purchase altogether. I sincerely hope management can review the full communication history and process fairly, as I believe this situation deserves proper attention and resolution from a customer experience perspective. Thank you for your time and understanding.... Read More

Dear Tesla Singapore Management, I am writing to formally escalate my recent purchase experience regarding the Model Y AWD configuration, as I believe the handling of the process has seriously affected my confidence and trust in the Tesla buying experience. To be clear, my concern is not simply about non guaranteed COE fluctuation. I fully understand that COE prices can move according to the market. However, what caused significant disappointment was that the pricing arrangement, incentive structure and overall package originally presented and discussed during the order process later changed materially during the purchase journey. Based on the earlier presented arrangement, I proceeded seriously with: * vehicle configuration confirmation, * loan discussions and appeals, * document submissions, * and active communication throughout the process even while overseas. As a customer, once a configuration and pricing direction are presented and an order is placed, there is naturally a strong expectation that the process will be handled with consistency, transparency and reasonable customer assurance. Instead, the later pricing revision and removal/change of incentives created a situation where I no longer felt comfortable proceeding with such a major purchase. The experience gradually became stressful, uncertain and frustrating rather than exciting and reassuring. What concerns me most is that this type of experience can seriously affect customer trust and Tesla's brand image in Singapore. A premium brand should deliver not only strong products, but also a transparent and confidence-inspiring purchase journey. I genuinely liked the Tesla Model Y AWD and was fully prepared to proceed based on the earlier discussed arrangement. Unfortunately, the handling of the process has now caused me to reconsider the entire purchase altogether. I sincerely hope management can review the full communication history and process fairly, as I believe this situation deserves proper attention and resolution from a customer experience perspective. Thank you for your time and understanding.... Read More