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   Consumer Reviews of Cool N Lite
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OVERALL RATING
 
17 Reviewers
4 out of 5
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Technical Expertise
4.1/5 Customer Service
4.1/5
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Value for money
3.8/5 Outlet Experience
4.1/5
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17 Reviews

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RedEmber
2nd Gear
1 reviews
104 points
78 forum posts Joined on 18-Mar-2010
Replaced my dealer provided 3M for these  Posted on 28-Aug-2017
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service3/5
  • Value for money2/5
  • Outlet Experience3/5
Had previosly installed other premium brands (3M, VKool, Huper Optik etc) and is not significantly better thouugh their cost is much higher.

Opted to try out this local brand and luckily the flm turn out to do the job very well. Managed to keep my car cooler too. Management Response
 
Yaloryalor
Premium User Yaloryalor
Turbocharged
9 reviews
7,547 points
7035 forum posts Joined on 21-Dec-2005
Reputable shop  Posted on 19-Feb-2016
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
My current and previous cars used Cool N Lite films.

The staffs are friendly and helpful. Will consider them again for my next new car. Management Response
 
Singviet
Neutral Newbie
4 reviews
16 points
4 forum posts Joined on 07-Aug-2006
2 cars and apt  Posted on 06-Jul-2015
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
I engaged the services of Cool N Lite for my 2 cars and my apartment. The platinum series is very good at rejecting heat and its worth every penny. Now my rides are cool and my house is cool too. Management Response
 
Paulchewsg
Premium User Paulchewsg
Neutral Newbie
1 reviews
1 points
1 forum posts Joined on 15-Mar-2009
Excellent product quality and customer service.  Posted on 24-Jun-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Got recommended by a friend and met up Wendy (boss) at Toh Guan outlet for assessment on the type of films on my vw golf ride in 2010. Eversince, i have done all my car rides with them. Good customer services and never failed to impress me on their genuine business ethics. Management Response
 
Theredstar
Premium User Theredstar
4th Gear
1 reviews
860 points
1286 forum posts Joined on 25-Jul-2009
Excellent service @ Toh Guan outlet  Posted on 05-Jun-2013
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money3/5
  • Outlet Experience5/5
Went down to claim warranty due to bubbling.

Was attended by Rachell and team and immediately offered a drink upon arrival. Excellent service and environment as mentioned by many here.

No pressure tactic whatsoever. Just plain facts and figures and given the time to digest (with demo) while the team removed defective film. Many ideas and solutions were also proposed to up the fierceness of my ride. Decided to upgrade as I discovered existing film is too low on heat rejection.

Acid test will be tomorrow afternoon but hey! At least u will feel happy spending monies here eh Management Response
 
Biohazard
4th Gear
3 reviews
642 points
635 forum posts Joined on 05-Jul-2004
 Posted on 02-Feb-2012
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience3/5
Was quoted an package from wendy. However price became higher after i left my car in their toh guan branch. Service was average. Workmanship was average. However i'm happy with their product. Management Response
 
Stanley789
Neutral Newbie
1 reviews
0 points
23 forum posts Joined on 24-Jul-2008
Impressive  Posted on 07-Jan-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Failed my inspection due to tinted glass installed by previous owner. Spent 10 minutes going thru the review here, and I'd chosen Cool N Lite @ Toh Guan Centre to change to lighter coloured film. The location of the shop is easy to find, which is a good thing, facing PIE. I'd made prior reservation, and I am being served immediately which is a good thing. Upon reaching Cool N Lite, Lyn the sales support executives come forward to greet me and shown me around. I felt like a VIP in a 5 star hotel, because she really explained throughly of the products that they carries. Really no hard selling, and after comparing different kind of films, i'd chosen the best Titan Series. The installer is professional and shim off some hard rubber from the window support to prevent scratching of new solar film which bothered me because the rubber really hardened after a few years on the road, the old solar film on my car were badly scratched. After chosen my solar film. i expect to be neglected and just wait at a corner or look for some coffeeshop to spend my hour of waiting. Surprisingly, Lyn recommended me a place for lunch, which I am not keen to go. So she accompanied me to a lounge for customer to relax on Lvl 2, and brought me coffee, showed me the computer where i can surf nets, etc.. She spent another 30 minutes talking to me, and I really appreciate that. I think Cool N lite found the right person to represent their company at the front line. I will recommend my friends to try Cool n Lite for the effort of Lyn and good service by the installer. No bubbles and going extra miles to make my ride a pleasant one on road. Titan Series cool too, much clearer on the road, and minimal heat.. Management Response
 
Jmyryh
Neutral Newbie
3 reviews
0 points
1 forum posts Joined on 30-May-2009
 Posted on 25-May-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went there after a disappointed visit to one of the most highly rated merchant listed in this forum. Having disappointed before, I had a rather high expectation for this round and they did not disappoint me at all. Made an appointment at 330, reached on time and was explain to great details and with great patience by Wendy's colleague. 4 guys worked on my i45 and everything finished within 1 hr 45 mins for the whole car tinted with their Titan series, inclusive of the stripping of previous disappointed films. Customer service was seriously excellent. 5 Star rating to Wendy and crew! Another 5 star for the product quality and finishing! Management Response
 
Samnet
2nd Gear
2 reviews
131 points
138 forum posts Joined on 15-Mar-2009
cool and lite  Posted on 03-Dec-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Given the classic package by my SE. Did an upgrade to the avantgarde series. Sales person was nice and patient. There was not pressure tactics to upgrade to the highest series. In the end, i still upgrade to avantgarde due to the need for higher IR%. Price is definitely not the lowest but comfortable waiting area, waiting time is minimum (2hrs). Toh Guan branch has the mezzanine to view the installation process, completely transparent. Worksmanship might not be top notch, but acceptable. Sale manager was meticulous in describing the precautions to take before handing over. Good service. Quality wise, i think it is comparable to many brands out there. But it is definitely better than having no solar film at all!!!! Can feel the difference immediately!!! Management Response
 
Detoxfin
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2010
 Posted on 30-Aug-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good Service. Operations Manager Wendy Did A Good Job Explaining About The Different Type Of Films. Comfortable Customer Waiting Area. Now Waiting For The Film To Cure. Management Response
 
Kr_toy
2nd Gear
3 reviews
197 points
191 forum posts Joined on 01-Jun-2008
 Posted on 15-Jun-2010
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Their workmanship is very good, but their product offering for the front is limited. I believe their titanium series is top notch but pricing is not cheap. Management Response
 
BrandonChin
Clutched
1 reviews
37 points
37 forum posts Joined on 13-Jun-2010
 Posted on 13-Jun-2010
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Went to the Toh Guan outlet to install a solar film for my Skoda Superb. Quality of solar film is very good and service level is very good. Cheers! Management Response
 
Ftco
Premium User Ftco
5th Gear
1 reviews
1,195 points
1182 forum posts Joined on 08-Jan-2006
 Posted on 19-Dec-2009
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Went to Ubi outlet to upgrade from my existing Cool n Lite film to a higher grade one as I needed one with higher solar energy rejection and yet LTA compliant. Staff are professional, not pushy, show me a proper demo of its better grade film. Overall service level is very good. Comfortable place to wait while I watch them work on the car. Recommended. Management Response
 
E3lipse
Neutral Newbie
2 reviews
7 points
7 forum posts Joined on 10-Nov-2009
 Posted on 20-Nov-2009
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Went to do solar film for VW Jetta. Good service, explained the different packages and allowed us to compare, finished very fast, worksmanship pretty good. As I was reversing out, they stopped me from moving to rectify a small flaw in the front passenger window. No rush even though there was a Toyota IST who arrived while they were working on the car. Done at Paya Ubi outlet. Management Response
 
Superboi
Neutral Newbie
167 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 12-Jun-2007
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience3/5
a reknowned brand for selling solar film, however i feel that the heat rejection is comparable to any other normal brands being sold in the market. Management Response
 
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Merchant Logo Cool N Lite
4 stars - based on 17 reviews

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