Carpark operators admit there are cases of double deduction at carparks

Carpark operators admit double deductions by electronic parking systems (EPS) do happen here, but claim they are rare, reported The Straits Times.  The Urban Redevelopment Authority (URA), which operates 134 off-street carparks, said it had received fewer than 10 reports of double deductions at carparks equipped with EPS. "The errors were due to technical issues and our EPS operators have refunded the affected motorists," a URA spokesman said.

The Housing Development Board (HDB), which operates some 1,800 carparks here, said it had encountered only two such cases in the past five years. A HDB spokesman said both cases were caused by possible malfunction of the cars' in-vehicle units (IUs). Wilson Parking, another major operator here, did not respond to press queries. The low incidence may, however, be because motorists are unaware when a double deduction occurs.

"A consumer who encounters a double deduction can either contact NETS or the carpark operator," a NETS spokesman said. "Nets will investigate the case and if the claim is valid, we will set aside the refund amount and link this amount to the card CAN number." NETS will then contact the consumer that the refund is ready at the self-service kiosk. The consumer can then place the card into the machine at the station, press the "credit/rebate" button, and the correct amount will be credited back to the card. Nets can be contacted at 6274 1212 or [email protected].