SMRT CEO apologised for the breakdown of train system
17 Dec 2011|5,350 views
SMRT chief executive Saw Phaik Hwa apologised yesterday for Thursday's five-hour long evening disruption on the North-South line.Speaking at a press conference at SMRT Headquarters on Friday afternoon, she said SMRT was very sorry that the disruption had happened. An online news source quoted her as saying that she will consider resigning if necessary, but would reserve her opinion on the matter for the time being.
She was commenting on public calls for her and other senior management to resign as well. "No effort would be spared in preventing a recurrence of the incident", Ms Saw told reporters.
According to The Straits Times, Ms Saw said it was important that SMRT improve its incident management plans and crowd management. She also promised her personal attention on improving how SMRT gave timely and better information, an online news source said.
SMRT said in a statement on its website that 300 staff were activated to assist passengers and resolve the fault. "The disruption is caused by a damaged third rail between Dhoby Ghaut and City Hall MRT stations. The faulty third rail damaged the collector shoes of four trains, which caused all of them to stall," the statement said.
Thursday's disruption was the second breakdown in as many days and affected some 127,000 commuters.
Source: AsiaOne
SMRT chief executive Saw Phaik Hwa apologised yesterday for Thursday's five-hour long evening disruption on the North-South line.
Speaking at a press conference at SMRT Headquarters on Friday afternoon, she said SMRT was very sorry that the disruption had happened. An online news source quoted her as saying that she will consider resigning if necessary, but would reserve her opinion on the matter for the time being.
She was commenting on public calls for her and other senior management to resign as well. "No effort would be spared in preventing a recurrence of the incident", Ms Saw told reporters.
According to The Straits Times, Ms Saw said it was important that SMRT improve its incident management plans and crowd management. She also promised her personal attention on improving how SMRT gave timely and better information, an online news source said.
SMRT said in a statement on its website that 300 staff were activated to assist passengers and resolve the fault. "The disruption is caused by a damaged third rail between Dhoby Ghaut and City Hall MRT stations. The faulty third rail damaged the collector shoes of four trains, which caused all of them to stall," the statement said.
Thursday's disruption was the second breakdown in as many days and affected some 127,000 commuters.
Source: AsiaOne
Speaking at a press conference at SMRT Headquarters on Friday afternoon, she said SMRT was very sorry that the disruption had happened. An online news source quoted her as saying that she will consider resigning if necessary, but would reserve her opinion on the matter for the time being.
She was commenting on public calls for her and other senior management to resign as well. "No effort would be spared in preventing a recurrence of the incident", Ms Saw told reporters.
According to The Straits Times, Ms Saw said it was important that SMRT improve its incident management plans and crowd management. She also promised her personal attention on improving how SMRT gave timely and better information, an online news source said.
SMRT said in a statement on its website that 300 staff were activated to assist passengers and resolve the fault. "The disruption is caused by a damaged third rail between Dhoby Ghaut and City Hall MRT stations. The faulty third rail damaged the collector shoes of four trains, which caused all of them to stall," the statement said.
Thursday's disruption was the second breakdown in as many days and affected some 127,000 commuters.
Source: AsiaOne
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