EZ-Link Adult cardholders to go onboard SimplyGo by 1 June

Come 1 June 2024, Singapore will bid a fond farewell to the use of EZ-Link Adult cards and NETS FlashPay cards for public transport fare payment. However, both cards can continue to be used for the payment of Electronic Road Pricing (ERP) and parking charges. 

In a press release published yesterday, LTA said this change is part of our transition to the SimplyGo system, which was introduced in 2019. The move comes in light of the growing adoption of SimplyGo payment methods amongst local commuters. Today, about two in three adult fare transactions on public transport are made using either SimplyGo EZ-Link or bank cards.

Most adult commuters including those using concession cards such as seniors, students, Persons with Disabilities, will not be affected by the switch to SimplyGo

The transition of all adult commuters to the SimplyGo platform also comes as the card-based ticketing system for adult commuters nears the end of its operational lifespan. 

"Most adult commuters will not be affected by this transition, as they are already using SimplyGo EZ-Link or contactless bank cards", said LTA. Commuters using concession cards, such as seniors, students, Workfare Transport Concession Scheme cardholders, and Persons with Disabilities, will also not be affected.

With SimplyGo, cardholders are able to view their fare history on-the-go, top up their cards using their mobile phones, and block lost cards remotely to prevent unauthorised transactions. Commuters can also use contactless bank cards via the SimplyGo platform for public transport.

Public transport commuters should upgrade their EZ-Link Adult card and exchange their NETS FlashPay card for a NETS Prepaid card by 1 June 2024

Commuters currently using the two types of stored value cards for public transport payments are encouraged to do the following by 1 June 2024:

EZ-Link Adult Card: Upgrade existing cards to the SimplyGo system at any ticketing machine, SimplyGo Ticket Office or Ticketing Service Centre. Commuters can retain their current cards. EZ-Link adult cardholders who have yet to upgrade to SimplyGo from end-March will receive prompts to upgrade when topping up their cards at ticketing machines. 

NETS FlashPay Card: Exchange NETS FlashPay card for a free NETS Prepaid Card at SimplyGo Ticket Offices or Ticketing Service Centres.

Alternatively, adult commuters using these cards can opt for other SimplyGo payment options, including contactless bank cards.

With SimplyGo, commuters can view their fare transactions on-the-go and top up their cards remotely

The authority said that EZ-Link Adult and NETS FlashPay cardholders who wish to continue using these cards to pay for ERP and parking charges do not have to upgrade or exchange their card. 

Users can still top up their EZ-Link Adult card at 7-Eleven outlets, AXS machines or ATMs. Existing NETS FlashPay cards will also continue to be accepted at NETS acceptance points.

After 1 June 2024, EZ-Link Adult and NETS FlashPay cardholders can continue to obtain refunds for their cards' remaining value at SimplyGo Ticket Offices or Ticketing Service Centres.

Once they have transitioned to SimplyGo, commuters are encouraged to download the SimplyGo mobile application to enjoy the full benefits of the SimplyGo platform, LTA added. These include the viewing of fare transactions and remote card balance top-ups.