Home Car Articles News News Listings Audi News

First hand look at Audi aftersales experience

26 Mar 2013|11,670 views

We head down to the Audi Centre Singapore for a first hand experience of the premium aftersales service that customers receive.

It all starts with a phone call. The Audi aftersales experience begins the moment a call is made to the Audi Centre to book an appointment for servicing.

A touch of hospitality - the integrated system greets customers as they enter the basement

Upon arrival at the Audi Centre, customers are ushered to Basement 2 where a service advisor will be on hand to greet the customer at the Direct Reception Bay.

A brief vehicle diagnosis and cost estimate will then be provided. Owners of Audi A8s as well as S, RS and R models will enjoy the privilege and exclusive attention of a dedicated service advisor on site.

As a gesture of goodwill, a taxi voucher will be provided to customers and service advisors will assist in flagging a taxi for the return trip to their intended destinations while the car is being serviced.

Vice versa, for customers who choose to wait at the Audi Centre while their cars are being serviced, they will be hosted at the Customer Service Lounge on Basement 1.

Customers can also visit the Audi shop located on the same level for a range of Audi Genuine Accessories® to dress up their cars or purchase exclusive gifts for family and friends from the Audi collection.

At the Customer Service Lounge, guests can relax and choose from a range of refreshments at the bar, browse through newspapers or magazines, and surf the Internet

After the servicing is done, the car will be checked comprehensively to ensure quality before being cleaned thoroughly and released to the customer.

With ten service bays at the Audi Centre, there is enough capacity to accommodate the current demand for servicing, as well as meet anticipated future needs.

These capabilities allow for flexibility of service bookings. Customers are advised to book their service appointments one week in advance and an SMS reminder will be sent to customers a day before their appointment.

The integrated facility within the Audi Centre complements the expanded Audi Customer Service Centre at Ubi to deliver consistent high levels of service offered by a dedicated team of service specialists.

The Audi Centre is located at 281 Alexandra Rd, Singapore (159938). You can also reach them at 6836 2223 to book your service appointments or if you have any questions about the four-ringed brand.

It all starts with a phone call. The Audi aftersales experience begins the moment a call is made to the Audi Centre to book an appointment for servicing.

Upon arrival at the Audi Centre, customers are ushered to Basement 2 where a service advisor will be on hand to greet the customer at the Direct Reception Bay.

A brief vehicle diagnosis and cost estimate will then be provided. Owners of Audi A8s as well as S, RS and R models will enjoy the privilege and exclusive attention of a dedicated service advisor on site.

As a gesture of goodwill, a taxi voucher will be provided to customers and service advisors will assist in flagging a taxi for the return trip to their intended destinations while the car is being serviced.

Vice versa, for customers who choose to wait at the Audi Centre while their cars are being serviced, they will be hosted at the Customer Service Lounge on Basement 1.

Customers can also visit the Audi shop located on the same level for a range of Audi Genuine Accessories® to dress up their cars or purchase exclusive gifts for family and friends from the Audi collection.

After the servicing is done, the car will be checked comprehensively to ensure quality before being cleaned thoroughly and released to the customer.

With ten service bays at the Audi Centre, there is enough capacity to accommodate the current demand for servicing, as well as meet anticipated future needs.

These capabilities allow for flexibility of service bookings. Customers are advised to book their service appointments one week in advance and an SMS reminder will be sent to customers a day before their appointment.

The integrated facility within the Audi Centre complements the expanded Audi Customer Service Centre at Ubi to deliver consistent high levels of service offered by a dedicated team of service specialists.

The Audi Centre is located at 281 Alexandra Rd, Singapore (159938). You can also reach them at 6836 2223 to book your service appointments or if you have any questions about the four-ringed brand.