Kia owners here can soon look forward to a digitalised customer experience

Kia Corporation has agreed with Cycle & Carriage, one of Singapore's leading automotive groups, to digitise and enhance customer experiences in Singapore.

Under the agreement, both Kia and Cycle & Carriage, the official distributor and retailer for Kia vehicles in Singapore, will begin operating a new 'Smart Service Centre' online platform starting in the first half of 2022. Depending on the result of the pilot service that will continue through 2023, Kia will consider the global roll-out of the programme. 

Through the new platform, Kia customers will be able to receive various services upon situations that can occur during real-time driving based upon driving data analysis.

Drivers who agree to install specific modules to their vehicles can receive those services through the 'Kia Connect Lite' app. 

Dealers can also offer improved vehicle maintenance and repair services to customers through 'KDS2.0', an upgraded vehicle diagnostic tool employed to monitor real-time vehicle data. 

Kia will also prepare an 'Ownership CX platform' on their Singapore website as the go-to channel where people can find more information about ownership programmes, customised services and 'how-to' guides.

Singapore is an ideal location as the global testbed for Kia's pilot service, given its reputation as a leading technology hub and high customer expectations for connected services.

Moreover, Kia will continue to digitise its customers' experience as well as advance its transition towards electrification under the company's overarching business strategy.