NTUC Income unveils one-stop Motor Service Centre
07 Feb 2015|4,848 views
NTUC Income, which insures one out of four vehicles in Singapore, has officially unveiled its Motor Service Centre (MSC), a one-stop depot set up to offer policyholders and non-policyholders alike unparalleled service in the event of an accident.
The seamless process and services provided by both are designed to remove as much stress and anxiety as possible for customers as well as motorists involved in accidents with NTUC Income’s policyholders.
Located at UB. One (81 Ubi Avenue 4, #01-18/19, Singapore 408830), the MSC serves as an Accident Reporting and Damage Assessment Centre to which, under the Motor Claims Framework, motorists involved in accidents are required to submit Accident Reports within 24 hours of the accident or the next working day.
Specially-trained Executives will also act as liaisons with other parties involved in the accident and workshops. They will ensure that the repairs are done according to high standards before releasing the vehicles to the customers. All repairs come with a one-year warranty.
"The MSC aims to eliminate most of the hassle and anxiety our policyholders face in the unfortunate event of an accident. They no longer need to file their accident reports at other authorised reporting centres, or liaise with multiple parties such as insurers and workshops. All these will be done at the MSC in one place, turning the aftermath of an accident into a hassle-free, stress-free and time-saving process," said Mr Ken Ng, Chief Executive Officer of NTUC Income.
Mr Ng added that Orange Force, which was set up in 2011, takes care of distressed motorists at the scene of the accident. Designed as an extension of that service, the MSC helps motorists after the accident till the time their vehicles are repaired and collected.
The MSC will also render assistance to non-policyholders in the event that they are involved in accidents with NTUC Income policyholders.
NTUC Income, which insures one out of four vehicles in Singapore, has officially unveiled its Motor Service Centre (MSC), a one-stop depot set up to offer policyholders and non-policyholders alike unparalleled service in the event of an accident.
A first-of-its-kind in Singapore, the MSC complements the service provided by NTUC Income's Orange Force - a team of dedicated riders established in 2011 to provide accident-scene assistance.
The seamless process and services provided by both are designed to remove as much stress and anxiety as possible for customers as well as motorists involved in accidents with NTUC Income’s policyholders.
Located at UB. One (81 Ubi Avenue 4, #01-18/19, Singapore 408830), the MSC serves as an Accident Reporting and Damage Assessment Centre to which, under the Motor Claims Framework, motorists involved in accidents are required to submit Accident Reports within 24 hours of the accident or the next working day.
Specially-trained Executives will also act as liaisons with other parties involved in the accident and workshops. They will ensure that the repairs are done according to high standards before releasing the vehicles to the customers. All repairs come with a one-year warranty.
"The MSC aims to eliminate most of the hassle and anxiety our policyholders face in the unfortunate event of an accident. They no longer need to file their accident reports at other authorised reporting centres, or liaise with multiple parties such as insurers and workshops. All these will be done at the MSC in one place, turning the aftermath of an accident into a hassle-free, stress-free and time-saving process," said Mr Ken Ng, Chief Executive Officer of NTUC Income.
Mr Ng added that Orange Force, which was set up in 2011, takes care of distressed motorists at the scene of the accident. Designed as an extension of that service, the MSC helps motorists after the accident till the time their vehicles are repaired and collected.
The MSC will also render assistance to non-policyholders in the event that they are involved in accidents with NTUC Income policyholders.
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