Volkswagen elevates customer experience with new initiatives

Volkswagen Group Singapore (VGS) will be rolling out a range of initiatives designed to benefit everyone from first-time showroom visitors to long-term customers.

Following close collaboration and refinement, the VGS Aftersales Lounge now welcomes a warm, contemporary cafe space in partnership with Tablescape Restaurant and Bar from Park Hotel Group. Known for its modern European cuisine, artisanal pastries, and refined hospitality standards, Tablescape offers freshly baked pastries, gourmet sandwiches, savoury bites, handcrafted desserts, premium coffee, juices, and a selection of refreshing beverages.

This range of initiatives will see a new contemporary cafe space and upgraded lounge areas, among others

In addition, showroom visitors will also be greeted by new lounge areas designed for consultations and car configuration. These provide a fresh yet familiar look while offering a conducive space for guests to interact with one another and members of the Volkswagen team. Over at Skoda and Cupra, visitors can also take in subtle design updates to the showroom spaces.

Beyond that, VGS has also completed a comprehensive refresh of its Aftersales lounge and customer areas, creating a more welcoming, functional, and modern environment for visitors. Customers are now greeted by refreshed consultation spaces and a newly curated merchandise area that goes beyond traditional brand items, offering practical, high-quality products designed to support everyday car ownership.

The upgraded lounge also introduces dedicated customer workspaces with complimentary connectivity, wireless charging, and convenient power points.