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   Consumer Reviews of Autobacs Venture Singapore Pte Ltd
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3.8
 
168 Consumer Reviews
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Technical Expertise
3.1 Customer Service
3.6
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Value for money
2.7 Outlet Experience
3.8

review user
Tan Kenneth.
Comprehensive accessories store  Posted on 15-Dec-2020
  • Customer Service4.0
  • Outlet Experience5.0
Comprehensive store for car accessories. - Tan Kenneth
 

review user
Dennis Lee.
Convenient place for automobiles needs  Posted on 13-Dec-2020
  • Customer Service4.0
  • Outlet Experience5.0
Convenient place for all automobiles needs - Dennis Lee
 

review user
Aravindh Chandrasekaran.
Great place  Posted on 10-Dec-2020
  • Customer Service4.0
  • Outlet Experience5.0
great place for car owners - Aravindh Chandrasekaran
 

review user
gerard koo.
Good place for car services and accessories  Posted on 03-Dec-2020
  • Value for money2.0
A place where car services and accessories. Prices wise not really economical - gerard koo
 

review user
Malcolm Pang.
Good choice for grooming products  Posted on 21-Nov-2020
  • Customer Service4.0
  • Outlet Experience5.0
Lots of grooming stuff - Malcolm Pang
 

review user
Adi Sufian.
Love their products  Posted on 18-Nov-2020
  • Value for money5.0
  • Outlet Experience5.0
Love the items. One should explore and will be surprised to find good value items. - Adi Sufian
 

review user
Aditya Kumar.
Great place but service can be better  Posted on 05-Oct-2020
  • Customer Service2.0
  • Outlet Experience5.0
Great place, lots of products for your cars and bikes. I'd say the service could be better. Asking for recommendations and not getting a detailed help is a little confusing. For someone who just walks in and is shown so many options it's a little confusing what do you pick vs others. So I'd encourage the staff to be slightly more helpful, on recommendations. - Aditya Kumar
 

review user
Nicholas Wang.
Nice environment  Posted on 15-Jan-2020
  • Customer Service4.0
  • Outlet Experience5.0
Nice environment to shop car accessories will your vehicle is being served at the location. The rest area is also cozy with glass windows seeing your vehicle being served by the staff at workshop - Nicholas Wang
 

review user
Julian Woo.
Good place for car accessories  Posted on 20-Nov-2019
  • Value for money4.0
  • Outlet Experience5.0
Good place to find stuffs related to car accessories... - Julian Woo
 

Alextoh76
Clutched
1 reviews
15 points
31 forum posts Joined on 07-Mar-2008
Facebook messenger support reads msg but chooses to ignore and not reply.  Posted on 14-Jun-2018
  • Customer Service1.0
Users can see the green tick that indicated msg was read. So decided to asked again but result is the same. #failed
 

OpelAstraJS
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 17-Jul-2009
Excellent Service by Autobacs!  Posted on 14-Oct-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to commend the excellent service from Autobacs service crew. I would like to make special mention of Ryan and Yong. Value for money tyre replacement Keep it up!
 

MaggieTayBeeLeng
Clutched
1 reviews
10 points
15 forum posts Joined on 31-Jul-2017
Bad car service at Autobac and cheated your money  Posted on 31-Jul-2017
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
We sent our car first time at Autobacs for regular servicing on 8th July 2017, Saturday (Morning).
We waited for few hours and the car was ready about 3+, We paid for the fees of standard package for cooler and changed whatever recommended by the Mechanic, Andy. We spent $343.80 For the total services and parts changed and drove to Whampoa to visit my parents-in-law. That was appropriately a half hour drive.
After which, we wanted to head home at around 7.30pm. The car stalled and had to be towed to Autobacs Ubi. Please bear in mind that we still had to find our own means of transport to get home from Whampoa to Tampines and next day from home to Ubi for collection of car again.
The next morning, the mechanic called and denied that it was their fault. They claimed that the parts were old and we needed to pay MORE for the parts that were too old. They also claimed that the problem did not lie on the coolant, yet the reason for break-down was because it was overheated (according to them). Fine, we were wary but we still told them to go ahead. We can't do anything much anyway, since the car is with them.
Our car was in perfectly good condition before the servicing. We just brought it for regular checks to make sure everything is fine. However, after the check and change of part, IT BROKE DOWN.
That's not the best part, at 1.30pm, they called us again to inform that ANOTHER PART needs to be changed. Wow. It must be nice to have someone saying "Okay Okay" To everything they suggest right. They gave the same excuse, too old, needs to be changed, while giving a stuck-up attitude, as if we owe them. If we are not going to change the parts, they will put back the part and they won't bear any consequences, at the end, we spent another $348 for the parts which was caused by the overheating which the Mechanic, Andy did not check properly and rush to complete the work.
We went there as customers. Yet, we left feeling dignified and let-down at such poor service. We should have checked the feedbacks and reviews given by other customers on Facebook before actually heading to Autobacs.
After the incident, we went to check the reviews and found out that we're not the only ones that got "Conned". Sure, you might argue that it's not explicit conning but constantly taking out money to fix the car AFTER the check felt terrible. Why didn't the Mechanic inform us at the first check? They only told us that our car had SO MANY PROBLEM after it broke down AFTER the check and put the blame on us for driving when the water is leaking?
Go ahead, send your car to Autobacs if you want to experience a rollercoaster of emotions. Go ahead, if you feeling rich and wants to be chop on the cutting board like cabbages. Go ahead, if you want to experience the 'BEST' service.
With that being said, that's the last time you'll be seeing us at Autobacs. Good riddance. I was told by Autoback marketing manager, josephine wong that my coolen was serviced by machine and not human. The fault don go to any of the mechanic nor the machine, it is just that we are unlucky that the machine did not do a good job and damaged our coolen and the only compensation that she can gives us is a one free service, who will dare to go back to Autobac for free service, I don know this time what will be damaged on my car, and what spare parts i need to change again. Never wan to go back to autobac for servicing. Car Owners, go autobac for servicing, at your own risk and be prepared to by Con by them again and again. Good luck to all
 

Kombahbao
1st Gear
3 reviews
23 points
60 forum posts Joined on 07-Jan-2012
Just go there for minor purchases  Posted on 02-Jul-2017
  • Technical Expertise3.0
  • Customer Service3.0
  • Value for money3.0
  • Outlet Experience4.0
My rule of thumb for Autobacs is to only buy small small items there. Their promotional items can be pretty good, and you get to have everything under 1 roof.

Besides the random car accessories (blind spot mirrors, power sockets, air fresheners, etc), I installed my car cam and regularly change my light bulbs there as well. So far pretty ok except for the car cam (most exp stuff I purchased from them). The cam powered off randomly on a few occasions. Not sure product defect or poor wiring.

They did ask me if I want to do more stuff (change engine mount as the rattling was bad) but were not pushy when I rejected.
 

Demio1102
Clutched
3 reviews
8 points
1 forum posts Joined on 25-May-2012
You get what you pay for  Posted on 31-Oct-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money3.0
  • Outlet Experience5.0
No doubt about it, prices here are 10-30% More expensive that outside workshops. But you get service, you get after sales service, and you get a company that stands by its products. You get a clearly written invoice for every job done, you get to browse their aircon showroom while your car is being worked on. You can't get these at the outside workshop. For tyres wait for their promos the prices are quite ok after the promo.
 

happy_April
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 04-Oct-2016
Quotation of repair is too expensive  Posted on 04-Oct-2016
  • Technical Expertise3.0
  • Customer Service4.0
  • Value for money3.0
  • Outlet Experience3.0
The quotation of repair is too expensive.
Car service package is considable.
 
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Merchant Logo Autobacs Venture Singapore Pte Ltd
4 stars - based on 168 reviews

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