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   Consumer Reviews of TS Auto Pte Ltd
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4.1
 
72 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.3
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Value for money
4.2 Outlet Experience
4.1

Nav14
6th Gear
1 reviews
3,032 points
1432 forum posts Joined on 06-Oct-2003
Do not go on a Sunday for minor issues  Posted on 29-Aug-2016
  • Technical Expertise4.0
  • Customer Service2.0
  • Value for money4.0
  • Outlet Experience3.0
Have been dealing with them for many years. The prices are reasonable after some negotiation. There is some hard selling and you must be firm and know your stuff not to fall for it.
The sons are welcoming and nice but the father is only interested in selling you big ticket items like tyres/ rims. I once went there on a Sunday to fix back speakers removed from the old car and the father did not take it positively and backed off only when the son explained I have been a regular customer having purchased a few round of tyres from them.
The son advised that in future I should come on weekdays for such small jobs as they are paying extra to get their workers back on a Sunday.
The father does not understand that if you want to retain long term customers you have to cater to every need whether small or big especially when they are already providing such services.
Customer service is below average especially if you end up dealing with the father and do not go on a Sunday for low cost jobs.
 

gumboboy
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 17-Dec-2015
Installed extra cable and my own lighting apple hdmi cable and adaptor for pioneer 8750  Posted on 20-Mar-2016
  • Technical Expertise3.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
Called on sun afternoon and was told there is extra cable which can be installed. Went there in 30mins and was attended by a tech expert. Told him my wishlist to watch youtube in my HU using my iphone. And also to fix my inverted volume control and rear monitor (no signal).

Overall done to my wish and labour plus extra cable is $35. Very reasonable since original cable may not be cheap.

Will go again maybe to install new rims and tyres. There is quite a huge range there. Spacious car parking available as they occupied almost 4 units out of 6 units there. There is resting area there as well.
 

Gs_1984
1st Gear
1 reviews
53 points
81 forum posts Joined on 10-Mar-2010
Excellent service. Recommended.  Posted on 10-May-2016
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money3.0
  • Outlet Experience4.0
I purchased a set of Michelin PS3 yesterday. The service rendered is perfect. My rims are given a wash after the new tyres are fitted and I was even offered a drink while waiting.

The down side is that the price is slightly higher. Since I didn't really do my homework, I cannot blame anyone for that.

Overall, I will still visit again for my other cars. But next time I will need to bargain abit.
 

MisterTea
Neutral Newbie
6 reviews
0 points
0 forum posts Joined on 02-Jul-2013
Two thumbs up!!  Posted on 04-Dec-2015
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
I was recommended to go over by my brother. Did my rims here, and was really impressed with their workmanship. Fast and efficient. And of course, not forgetting their very friendly and helpful staffs. They even recommended me products for me to consider to care for my rims. THANKS!!
 

Lotr
6th Gear
3 reviews
4,443 points
3095 forum posts Joined on 12-May-2002
Installed car cam  Posted on 04-May-2014
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
Did it on a holiday for a reasonable price considering that I did not buy the cam from them.

Beware though the staff there are rather ”enthusiastic” to get you to buy something else, e.g. Was advised to change tyres and car mats during this visit and on another occasion was asked to upgrade stereo .
 

Edwinlke
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 28-Nov-2009
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
Friendly service and good value. They were even nice enough to remind me not to scratch my new rims as I drove out of their workshop on the kerb right outside. Overall good service and friendly staff.
 

review user
Ricky Chee.
Their prices are not the most competitive  Posted on 12-Dec-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money3.0
  • Outlet Experience4.0
Their prices are not the most competitive, with tendencies to hard sell ...however the service is fast...and you will very likely pay more. I would say...do your homework first before going to them. By the way...their Tire and rim changes are extremely fast though. - Ricky Chee
 

review user
Sinbad Han.
Reasonable price  Posted on 30-Apr-2021
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money5.0
  • Outlet Experience3.0
Fast, reasonable price, good service. - Sinbad Han
 

review user
Goh Kim Chong.
职员态度好与专业都好  Posted on 28-Dec-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
(Translated by Google) It is a good choice for repairing air-conditioning and car decorations in Yishun area and nearby areas. The staff are friendly and professional (Original) 修理冷气与汽车装饰品,是义顺区与附近一帶不錯的选择,职员态度好与专业都好 - Goh Kim Chong
 

review user
soh edward.
Friendly service and prompt  Posted on 25-Jan-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Friendly service and prompt. Got my air con gas top up with no fuss - soh edward
 

eigna
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-May-2021
Awesome after sales service!  Posted on 07-May-2021
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Recently purchased a set of 18" Varro VD06X rims from Eric & He recommended Michelin PS4 225/40/ZR18 tyres for my CN7. The 18" Michelin tyres are a fantastic upgrade from the 16" Stock tyres given. My car felt ALOT more stable and solid after the upgrade and steering felt less light and "Floaty". Unable to gauge the tyre performance in wet conditions since I didn't drive in the rain yet but I have complete peace of mind knowing I got the very best grade of performance tyres.

Eric was very patient and genuinely helpful throughout, and gave me a very good deal compared to other quotes I had received. There was a problem which resulted in one of my tyres getting ripped a few days after installation. He replaced that tyre promptly for me at no cost. Fantastic and reliable after sales service. Very impressed with his professionalism. Thumbs up and strongly recommend to everyone!

So glad I decided to buy from TS Auto (which is in the northern region where I'm staying) based on the positive reviews here instead of going to another tyre shop which is very faraway in the west area. It would have been a nightmare and quite impossible to get my tyres fixed within such a short timing if I had bought from other dealers located further away.
 

review user
Denny Lim.
Recommended  Posted on 04-Jun-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Went there for my motorbike tyre repair after nail struck. Call before I went down. 3mins and their mechanics solve my tyre. - Denny Lim
 

review user
Ivan Zheng.
Excellent price  Posted on 26-Dec-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent price for good quality tires. V good workmanship and rapport with boss and workers. Will come again. - Ivan Zheng

1 Review Photo(s)

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review user
Lawrence K.
Eric was super helpful  Posted on 21-Nov-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Eric was super helpful to recommend me nice rims and tires. And to help me replace my compressor. Very helpful and great experience at TS auto - Lawrence K

1 Review Photo(s)

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review user
Frank Chong.
Awesome experience  Posted on 19-Oct-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Air cooling coil fixed within 1 day. Price was v reasonable , AC now super cold! Ah Yong's workmanship is awesome! I saved Time,money and woes after going to TS Auto. Had a small glitch, but d Boss honoured his warranty service of 6 months and fixed it at zero dollar. Highly recommend TS Auto will go to them from now on for car related services. Awesome experience. thanks Eric n AC SME Ah Yong ! - Frank Chong
 
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4.5 stars - based on 72 reviews

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