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   Consumer Reviews of TS Auto Pte Ltd
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OVERALL RATING
 
10 Reviewers
3.4 out of 5
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Technical Expertise
3.6/5 Customer Service
3.3/5
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Value for money
3.5/5 Outlet Experience
3.3/5
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10 Reviews

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TSN6611
Premium User TSN6611
Neutral Newbie
3 reviews
6 points
0 forum posts Joined on 06-May-2016
Great Service from Eric  Posted on 02-Jan-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was at the Mandai outlet to trade in my rims today. Sales Eric was patient in walking through with me explaining to me the various types of rims. Long story short. I would recommend this shop to all rim lovers due to its great varieties. Thank you Eric and Team Post Management Response
 
Wakiki
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 09-Oct-2010
Very Unsatisifactory Service  Posted on 10-Apr-2017
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service1/5
  • Value for money3/5
  • Outlet Experience1/5
When down to yishun branch to get a car entertainment system installed. Thou the system is good but their workmanship is lousy.

They have made scratches on my dashboard when trying to remove the panel and they did not install panel back proper, leaving a big gap.

Secondly, The old frame for the touch screen is damaged and cannot be secure properly. For benefit of doubt, Maybe this is an old damages.
They just use it back and did not even bother to replace with a new one.
Hello! I spend $2000+ at your shop and you give me such a lousy standard. How much would a frame replacement cost, you can just tell me if you cannot bare the losses.

Never will go back there again.

2 Review Photo(s)

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Post Management Response
 
Nav14
6th Gear
1 reviews
3,368 points
1471 forum posts Joined on 06-Oct-2003
Do not go on a Sunday for minor issues  Posted on 29-Aug-2016
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service2/5
  • Value for money4/5
  • Outlet Experience3/5
Have been dealing with them for many years. The prices are reasonable after some negotiation. There is some hard selling and you must be firm and know your stuff not to fall for it.
The sons are welcoming and nice but the father is only interested in selling you big ticket items like tyres/ rims. I once went there on a Sunday to fix back speakers removed from the old car and the father did not take it positively and backed off only when the son explained I have been a regular customer having purchased a few round of tyres from them.
The son advised that in future I should come on weekdays for such small jobs as they are paying extra to get their workers back on a Sunday.
The father does not understand that if you want to retain long term customers you have to cater to every need whether small or big especially when they are already providing such services.
Customer service is below average especially if you end up dealing with the father and do not go on a Sunday for low cost jobs. Post Management Response
 
Gs_1984
Premium User Gs_1984
2nd Gear
1 reviews
106 points
82 forum posts Joined on 10-Mar-2010
Excellent service. Recommended.  Posted on 10-May-2016
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money3/5
  • Outlet Experience4/5
I purchased a set of Michelin PS3 yesterday. The service rendered is perfect. My rims are given a wash after the new tyres are fitted and I was even offered a drink while waiting.

The down side is that the price is slightly higher. Since I didn't really do my homework, I cannot blame anyone for that.

Overall, I will still visit again for my other cars. But next time I will need to bargain abit. Post Management Response
 
gumboboy
Premium User gumboboy
Neutral Newbie
2 reviews
7 points
0 forum posts Joined on 16-Dec-2015
Installed extra cable and my own lighting apple hdmi cable and adaptor for pioneer 8750  Posted on 20-Mar-2016
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Called on sun afternoon and was told there is extra cable which can be installed. Went there in 30mins and was attended by a tech expert. Told him my wishlist to watch youtube in my HU using my iphone. And also to fix my inverted volume control and rear monitor (no signal).

Overall done to my wish and labour plus extra cable is $35. Very reasonable since original cable may not be cheap.

Will go again maybe to install new rims and tyres. There is quite a huge range there. Spacious car parking available as they occupied almost 4 units out of 6 units there. There is resting area there as well. Post Management Response
 
Raychay
Premium User Raychay
5th Gear
6 reviews
1,526 points
459 forum posts Joined on 21-Apr-2002
Expensive  Posted on 31-Jan-2016
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Expensive compared to other shop. Salesman pushy to sell you stuff you don't need.
Management Response by TS Auto Pte Ltd
26-Feb-2016

Hi Raychan,

Firstly, I apologise the for the unpleasant experiences you have with us.

We taken a lot of work to ensure that we always give our customers the most competitive prices for all the products that we have in our shop. There are some product that we do not always keep stocks with (those not very popular sizes) where we will always call our suppliers for stocks and if the customers want on the spot delivery, we usually will enforce and make sure our customers will have it on that day. However, this will be higher cost for the customers.

Some of our staff may not know how to explain to the customers why they have to pay more and encounter some misunderstanding.

For any purchasing inquiries, you can approach our store manager, Eric for assistance!

I would like to this opportunity on behalf of TS Auto to thank you for sharing your thoughts with us. We will work even harder to archive higher customer satisfaction!

 
MisterTea
Clutched
4 reviews
26 points
0 forum posts Joined on 02-Jul-2013
Two thumbs up!!  Posted on 04-Dec-2015
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
I was recommended to go over by my brother. Did my rims here, and was really impressed with their workmanship. Fast and efficient. And of course, not forgetting their very friendly and helpful staffs. They even recommended me products for me to consider to care for my rims. THANKS!! Post Management Response
 
Lotr
Premium User Lotr
6th Gear
3 reviews
3,368 points
1293 forum posts Joined on 11-May-2002
Installed car cam  Posted on 04-May-2014
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Did it on a holiday for a reasonable price considering that I did not buy the cam from them.

Beware though the staff there are rather ”enthusiastic” to get you to buy something else, e.g. Was advised to change tyres and car mats during this visit and on another occasion was asked to upgrade stereo . Post Management Response
 
Nawi
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Apr-2011
 Posted on 04-Dec-2011
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience3/5
friendly but price expensive compared to others Post Management Response
 
Edwinlke
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 28-Nov-2009
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Friendly service and good value. They were even nice enough to remind me not to scratch my new rims as I drove out of their workshop on the kerb right outside. Overall good service and friendly staff. Post Management Response
 
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Merchant Logo TS Auto Pte Ltd
3.5 stars - based on 10 reviews

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