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   Consumer Reviews of Asia Express Car Rental Pte Ltd
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OVERALL RATING
 
55 Reviewers
4.7 out of 5
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Technical Expertise
4.7/5 Customer Service
4.7/5
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Value for money
4.7/5 Outlet Experience
4.7/5
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55 Reviews

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sabamine
Premium User sabamine
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 30-Jul-2015
Asia Express Highly Recommended  Posted on 30-Jul-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Hi there, I have just scrapped my car of almost 10yrs and was having this no car syndrome. I was recommended by my friend to try out renting a car at AsiaExpress Car Rental. I made a call for enquiries for the first time and I was very surprised that all the bookings can be done via phone. So convenient and hassle free. And when I came over to the Khatib Branch for the first time i was greeted by Roy and he was indeed a very efficient staff. With all the details explained and processes done relatively fast, I find this car rental services to be such a breeze. Prices are very affordable and our needs are easily adhered to without any hassle. Even for last min requests they are all very flexible with it. I would like to thank Roy and his staffs for rendering great customer services and since then I have been a frequent customer of AsiaExpress Car Rental. Thank you! Post Management Response
 
jaugar82
Neutral Newbie
2 reviews
6 points
0 forum posts Joined on 24-Jul-2015
Great customer service and value for money  Posted on 24-Jul-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
This is my first time renting a car from them, i call them and they ask some qus on the phone like what's my age and driving exp,i was shock when they ask me for a $100 up front payment..But i was happy to say the guy explain it early and said for weekend they collect a $100 up front payment..I rented a car from the khatib branch, very convenient when i reach the shop i was brief on the insurance clearly and i want to thank the malay staff name (Roy) for checking the car and he even check all the engine oil and show me where's the damage of the car unlike some car rental..Very good and friendly staff..I would to thanks he and he's supervisor(Mr Lee) great car and really enjoy my days renting car..I will come again to rent and i will recommend u guys to try Post Management Response
 
lusiaukia
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 25-May-2015
Car rental experience  Posted on 25-May-2015
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Overall Rating: 
  • Customer Service3/5
  • Value for money4/5
  • Outlet Experience4/5
Car rent from khatib branch, the shop was beside a money lender which claimed to be legal registered. First time, looks a bit worrying. The environment around looks a bit uneasy.
Eventually call to check out the prices, the person who answered sounded hostile but yet polite. When approaching the counter, there are a few hunk, looked a bit ah beng but they seem friendly, and talked politely too.
I rented a car from them to travel in malaysia over the weekend.
20 dollars per day, was charged to drive in malaysia. The total price is considered quite ok.
Due to driving in malaysia, there was only a few car range which i can choose from. The car allocated to me, had small scratches, internal car condition looks functional well even looks a bit worrying.
Deposit payment, car collection, car returning has to be done before 6pm which is a bit of a rush for some people. However, you can try to negotiate on the time with them.
By the time of car returning, no extra procedure if no heavy scratches and etc. Post Management Response
 
Kunalpareek
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 23-Feb-2012
Reasonably priced  Posted on 15-Nov-2014
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience4/5
They offer the most competitive prices. The salseperson noted all the scratches that were there on the car before, which was helpful.
Return was also hassle free.
Only, find out the mileage and the condition of the car before going to the place. Mine was pretty old a car (146,000 KMs on the odo). After 2 weeks the car interiors started feeling very stuffy despite the fact that I kept it very clean and all. But didn't complain as otherwise all was well. Post Management Response
 
Habibliew
Neutral Newbie
2 reviews
5 points
2 forum posts Joined on 06-Nov-2014
Thumbs Up  Posted on 10-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Their staff took the time to check through the car with me. As they know that I will be driving the car to Malaysia, they check the engine oil , coolant , tires and brakes with me. Give me a peace of mind while travelling on the NS Highway. Thanks guys for the safe journey. Post Management Response
 
Eamon
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 06-Nov-2014
Star Merchant  Posted on 09-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Chose to rent a car from them after reading thru the good reviews on Sgcarmart. Found out that they are the Star Merchant for the past consecutive years. Renting a car from them is easy, just call and book and collect on the actual day. No deposit required. Post Management Response
 
Kaan
Neutral Newbie
2 reviews
4 points
0 forum posts Joined on 06-Nov-2014
Recommended Merchant  Posted on 07-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Made a booking thru phone and went down to collect the car at their Aljunied office. Everything was pretty straightforward and car was in good shape. Definitely will go back to them again. Post Management Response
 
alfred12
Neutral Newbie
3 reviews
10 points
0 forum posts Joined on 06-Nov-2014
Convenient and Cheap  Posted on 06-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a car from their Aljunied office. Location is very good as it is just opposite the Aljunied MRT station. Pricing is very competitive. Would rent a car from them again in future. Post Management Response
 
IntKill
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 07-Aug-2009
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Excellence Service provide by Bukit Batok Branch. Thanks Hoesny. Post Management Response
 
Yeslin11
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Apr-2009
 Posted on 09-Apr-2009
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service2/5
  • Value for money2/5
  • Outlet Experience2/5
Heard so much about this car company and decided to give it a try. Rented a car from its sub branch at Bukit Batok, service was great but car came with lots of sketches and dents. Marked down serveral spots with the sales person before heading off. But when car was returned, we were accused of a small dent. Which we were not aware of at all. Sales person asked for a penalty charge of $170 which include a day's rental of $70 and $100 for repairing the small dent. We then negotiated the amount as we don't feel reasonably charged. Just a reminder to all who intend to rent car with them - read their penalty charges before signing off the agreement, and make sure you take pictures of the car right infront of the person when going through the check before heading off especially if the car is in bad shape. Post Management Response
 
Angelo0203
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 24-Mar-2009
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
 
SGCMhappy
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-May-2009
 Posted on 18-Dec-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have rent my first car from them and i feel their services is good. The guy name jack is helpful and done his job well as u will feel assured. Will recommend my friends to rent from them. Bravo to Express car . Post Management Response
 
Swiftlady
Neutral Newbie
9 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 11-Nov-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great experience with them. No harm trying!!! Post Management Response
 
Xiu_xiu
Neutral Newbie
4 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 18-Sep-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Indeed a good rental shop. reliable can try renting a vehicle from them with no regrets. Post Management Response
 
SGCMPplater
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-May-2009
 Posted on 16-Sep-2008
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
I am a P-plater, rented a toyota altis from express car rental for 3 days on a weekend.just needed to give them a call about 1 week in advance about the weekend rental and they gave me a call on thurs evening to arrange pick up on a friday evening 6pm.car was in reasonably good condition, though handbrake seemed a bit loose, which, understandably, comes with frequent usage.a big plus was the convenient location: short walking distance from aljunied mrt station.easy-going & friendly staff. a good experience overall, will rent from express car rental again :) Post Management Response
 
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Merchant Logo Asia Express Car Rental Pte Ltd
5 stars - based on 55 reviews

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