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   Consumer Reviews of Complete VMS Pte Ltd
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5.0
 
370 Consumer Reviews
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Technical Expertise
4.9 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9
review user
Xuan, Owner of Toyota Hiace GBK42M.
Professional, friendly and fast  Posted on 12-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Totally excellent! Very recommended to customer that want to do insurance claim and repair. They also provide servicing as well, the office very comfortable and clean. The toilet also clean and wonderful. Thank you so much Complete VMS, at soon lee branch the parking very spacious and the staff also help us parking with our car. Totally cool and great service that they give for me. Complete VMS Team at soon Lee is professional, friendly and fast. Willing to help. Highly recommended. - Xuan, Owner of Toyota Hiace GBK42--M
 
review user
Chang Yan Kam, Owner of Mazda 3.
Service totally excellent  Posted on 06-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Friendly and helpful...... recommended car shop repair , don't miss , thank you for helping me with my claim and patient explain to me. Shout out for Mr sia that helping me with my carpark case and help me claim the other party. The spare parts and the service totally excellent. Very professional staff and technicians that they have. My car totally look amazing!! - Chang Yan Kam, Owner of Mazda 3 SLB57--Y

1 Review Photo(s)

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Akhirul, Owner of Toyota Dyna GBK96M.
Excellent service the repair quite fast  Posted on 20-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent service the repair quite fast and the spare parts also look like a brand new. Thank you so much for Complete VMS soon Lee team for helping me from accident report, claims and repair my vehicle. Very professional and friendly especially Mr sia, miss jiaen and miss vania. I really recommend this workshop if you want to do claim and repair. - Akhirul, Owner of Toyota Dyna GBK96--M

1 Review Photo(s)

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review user
Kumar, Owner of Honda Vezel.
Smooth and hassle free.  Posted on 19-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to Complete VMS (Soon Lee branch) to do accident claim. Smooth and hassle free. Fast as well. Friendly and well-informed staffs and mechanics. Jiaen attended to me and she was wonderful thru out. The other girl was friendly and helpful as well. Minor repairs but can feel the difference in driving before n after the repair. I am even considering bringing my car for servicing her from here on. They are very friendly and cheerful. A Gem in the west! Thanks again Conplete VMS! - Kumar, Owner of Honda Vezel SLW68--K
 
review user
Keith Lim, Owner of BMW 118i.
Impressed with Joyce's professionalism  Posted on 09-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had an accident and came to Complete VMS because they were the approved workshop for Income. Joyce guided me through the process since this was my first time. She was patient and helpful in answering my 101 questions and followed through with the claims + repairs handling. The entire process was smooth and painless, and she kept me updated regularly. The replacement of 2 doors on my BMW was impeccably done, and Complete VMS even polished my rims and cleaned up the car nicely. Overall, I was very impressed with Joyce's professionalism and support as well as the workmanship of Complete VMS. Thank you so much!! - Keith Lim, Owner of BMW 118i SLA95--K
 
review user
Ken Ong, Owner of Skoda Karoq.
Appreciated Jia En's kindness and assistance  Posted on 24-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I recently had a positive experience with Complete VMS, particularly with Jia En who assisted me with my accident report. After submitting the report, I realized I had provided the wrong 3rd party car plate number, and Jia En promptly helped amend the car plate numbers. Despite not opting for repairs at their workshop, Jia En's kindness and assistance were greatly appreciated. Thank you so much! - Ken Ong, Owner of Skoda Karoq SJR27--M
 
review user
Meen, Owner of Mazda 3.
Helpful staff and really satisfied with their service  Posted on 09-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I just got an accident and come to complete vms at 5 soon lee street to do reporting, and I need to claim my own damage then the staff in soon lee really friendly they explain to me the procedure how to claim my own insurance. However they give me estimate 7 days but they finished in 5 days and they provide free servicing when you first joined their free membership and the servicing include checking my car if anything wrong and they also vacuum my car, very helpful staff and really satisfied with their service with me and my car. :) - Meen, Owner of Mazda 3 SMC10--P
 
review user
Leslie Lin, Owner of Kia Cerato.
Offering good and sound advice  Posted on 20-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was attended to by Joyce Wong at Complete VMS (Sin Ming Drive). Really appreciate her friendliness and professionalism in offering good and sound advice, especially to someone who got into an accident for the first time, knowing close to nothing about reporting the incident and the how-about to settle the matter privately with the other party (e.g., what are some of the things to look out for etc.), and waiting patiently while I communicated back and forth with the other party to settle the costing and payment of the repairs. Kudos to Joyce! Highly recommended. - Leslie Lin, Owner of Kia Cerato SME34--Y
 
review user
Syaffiq, Owner of BMW 3 Series 318i.
Professional and knowledgeable.  Posted on 13-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Joyce Wong was really helpful in assisting with my insurance claim. Professional and knowledgeable. Even though it was a first time for me, I felt assured as she walked me through the procedures. Workmanship done was also brilliant and car looked as good as new. Highly recommended. - Syaffiq, Owner of BMW 3 Series 318i SNE94--K

2 Review Photo(s)

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Chris Lee, Owner of BMW 320I.
Keep up the good work  Posted on 06-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to specially highlight the staff, Joyce. Her follow-up and updates of the repair development is unparallel. I have been to many workshop but none the staff like her. She keeps track of the spare parts arrival, repair time frame, collection date closely. And mind you, is not only me the only customer. She has many in her schedule and to keep up that kind of standards, I only have praises for her. Keep up the good work, Joyce!!! - Chris Lee, Owner of BMW 320I SML71--K
 
review user
Koh Tong Chu, Owner of Honda Vezel.
Very polite and explained clearly  Posted on 04-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
We had a minor Vehicle and Motorcycle accident recently. We went to Complete VMS Pte. Ltd. to make the relevant report and filing. They we met Ms. Joyce Wong. She was extremely experience and all the neccessary report and filing. She also extracted video clips from our dashcam. She's also very polite and explained clearly on the minor repairs and the estimated cost ect... Overall, she get our car up and running within just 2 working days. Police report on injuries claim by the motorcyclist a few days later and we went back to see her and again she submitted the report for us with much cared. Totally hassle free and honest. We will not hesitate to give her and her company full marks and the higest rating for her professionalism. - Koh Tong Chu, Owner of Honda Vezel SLU12--J
 
review user
Felix Tseng, Owner of Toyota Sienta.
Quality of work was good, paintwork was excellent  Posted on 25-Jul-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
I met with an accident on the road while driving and my insurer NTUC INCOME appointed this workshop to undertake the repairs. I was contacted by their Service Advisor Kent who guided me through the entire repair process from start to finish. Kent was friendly, super efficient and helpful; he answered all my numerous queries patiently and did his best to accede to my every request with regard to the repair job. And the quality of work was good, paintwork was excellent and they give a 1-year warranty on all repairs. These guys run a pretty professional outfit and it's then no wonder that they're one of the authorised repair workshops for NTUC INCOME. I'll probably consider returning to them for my car servicing & repair needs in future - Felix Tseng, Owner of Toyota Sienta SLT43--Z
 
review user
Toh Robert, Owner of Nissan Serena EE10A.
Great customer service experience  Posted on 13-Jul-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Many thanks to sia and Jian from complete vms team. I enjoy the team service and have cafe area. They have great customer service experience and they knowledgeable about my car. Highly recommend them to my friend who has car and have issue their will explain to us. They also have a accident claims service to replacement the car which helped keep my vehicle warranty. - Toh Robert, Owner of Nissan Serena EE10--A
 
review user
Kenny Chew, Owner of Nissan Serena EX92S.
Repair workmanship quality are super  Posted on 27-Jun-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Super friendly staffs and very good consideration about repair cost by service workshop staffs. After repair workmanship quality are super. Also shop got good resting place and Wi-Fi supported while driver are waiting for their car to be diagnose and repair. Highly recommended for most drivers. - Kenny Chew, Owner of Nissan Serena EX92--S

5 Review Photo(s)

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review user
Khan, Owner of Nissan Kicks.
Very nice services  Posted on 21-Jun-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very good environment and the services staff Very nice services Very fast office staff very friendly overall good thanks - Khan, Owner of Nissan Kicks SNC74--J

1 Review Photo(s)

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Merchant Logo Complete VMS Pte Ltd
5 stars - based on 370 reviews

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