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   Consumer Reviews of Complete VMS Pte Ltd
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4.9
 
181 Consumer Reviews
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Technical Expertise
4.9 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9

review user
Muhammad Hafiz, Owner of Honda Jazz, verified customer
Thank you Joyce! Appreciate it!  Posted on 30-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thank you to Joyce Wong from Complete VMS Pte Ltd for handling my claims and also the services required for my car. She patiently briefed me in detailed of the process and kept me updated so that I have a peace in mind. She did went beyond her service by ensuring that that I manage to get my claims successfully despite some back and forth from the insurance. Lastly, the final product of the repair and color paint was very highly statisfatory! Thank you! Appreciate it! - Muhammad Hafiz, Owner of Honda Jazz SMR63--E

1 Review Photo(s)

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MaxButt
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Apr-2024
5 stars review for VMS  Posted on 17-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Dear Joyce Wong

Managing a customer who just met an car accident , resolving their anxieties and worries requires experience and resources.
VMS has been displayed professionalism, with an humble attitude building trustworthy communication ,necessitates using logical, rational, and explainable techniques rather than relying on chance or keep asking customer to read prints on insurance claims.

VMS spares no efforts in building trust through patience explanation , working through the process creating the positive working relationship.

Thank you very much Joyce for making whole the claim process my car repairs so efficient and hassle free. We so grateful and appreciative for you did. We definitely give double thumbs up to anyone who needs recommendation, we will only recommend Joyce Wong.

Your sincerely
Max Butt -Mazda 5 - SYJ 9**Z
 

review user
Siti Hayer, Owner of Honda Stream, verified customer
Great and efficient service  Posted on 12-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great and efficient service rendered by the team over at Soon Lee! Jia En helped to source for a replacement car as our car had an accident 1 week before Hari Raya. Car was ready in record time as I had expected it to take a while. Highly recommended! 👍 - Siti Hayer, Owner of Honda Stream SGK35--K

3 Review Photo(s)

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review user
GL, Owner of Toyota Noah, verified customer
Processes were highly efficient  Posted on 09-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Recently, I had an accident and worked with Danny, at Sim Ming Outlet, to file the claim. Danny provided clear explanations of the processes, and the filing session lasted only about 7-10 minutes. He promptly updated me on the repair progress. When it came time to pick up the car, the process was smooth, with clear explanations of what was replaced, and it was fast. Overall, the experience was warm and the processes were highly efficient. I highly recommend Danny's services. - GL, Owner of Toyota Noah SMH27--R
 

review user
Joon, Owner of Mazda 6, verified customer
Entire process was smooth and painless  Posted on 05-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
For a few days, I was in a shocked after I had an accident. My car was towed to Complete VMS because they were the approved workshop for Income. When I was informed by Income that Complete VMS took the job. I went online to check out the company. The reviews are EXCELLENT. With a lot of trust, I waited for about a week and I called the office. I was then informed that the car is ready for collection! The entire process was smooth and painless. When I went over to collect the car, Complete VMS cleaned and polished my car. Overall, I was very impressed with the service, professionalism and support as well as the workmanship. Special shoutout to Mr Darren Chiu for expediting the repair works for my car. Was informed will take 2 weeks to repair but it was ready for me to collect in just 1 week. Very happy with his service. Mr Chiu was very friendly and kind. He gave very good advice and was very patient in explaining what I ignorant. He was very honest and sincere. Overall excellent experience, reliable and trustworthy. Will start coming here for normal car servicing. Once again thank you Mr Chiu and team from Complete VMS! - Joon, Owner of Mazda 6 SJV99--Y
 

review user
Angeline, Owner of Honda Jazz, verified customer
Extremely helpful since day 1  Posted on 02-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Joyce from complete VMS have been extremely helpful since day 1 when I had an accident and the workshop did an extremely good job in fixing the back of my car as well. She’s really helpful when doing the insurance claim and advice all process really thoroughly. Really appreciate all the help and I strongly recommend this workshop for servicing and repairing! - Angeline, Owner of Honda Jazz SMA18--T
 

review user
Chrystal Cheng, Owner of Volkswagen Tiguan, verified customer
Comfortable experience  Posted on 23-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Got into an accident and had to send my car to them for an inspection. The staff were very helpful in reviewing my incident and handling my case for me. Did my servicing with them as well. As a female, going to workshop has never been a comfortable experience for me but the service at Complete VMS totally changed my impression. Special thanks to Darren and Joyce for the great customer service experience. - Chrystal Cheng, Owner of Volkswagen Tiguan SMA38--R
 

review user
Jeremiah Chan, Owner of Volkswagen Jetta, verified customer
Fuss-free  Posted on 13-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Our car met with an accident and we were recommended a few workshops by Income Motor Insurance. We went ahead with Complete VMS Pte Ltd. The damage assessment and repair were fuss-free and completed earlier than expected. We had a replacement car to use while the car was in repair, a decent and easy-to-drive car. The car was returned in good working condition after the repairs, car was included as well. Appreciate the help of Joyce for helping to make the necessary arrangements! - Jeremiah Chan, Owner of Volkswagen Jetta SKS67--U
 

review user
Xuan, Owner of Toyota Hiace GBK42M, verified customer
Professional, friendly and fast  Posted on 12-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Totally excellent! Very recommended to customer that want to do insurance claim and repair. They also provide servicing as well, the office very comfortable and clean. The toilet also clean and wonderful. Thank you so much Complete VMS, at soon lee branch the parking very spacious and the staff also help us parking with our car. Totally cool and great service that they give for me. Complete VMS Team at soon Lee is professional, friendly and fast. Willing to help. Highly recommended. - Xuan, Owner of Toyota Hiace GBK42--M
 

review user
Chang Yan Kam, Owner of Mazda 3, verified customer
Service totally excellent  Posted on 06-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Friendly and helpful...... recommended car shop repair , don't miss , thank you for helping me with my claim and patient explain to me. Shout out for Mr sia that helping me with my carpark case and help me claim the other party. The spare parts and the service totally excellent. Very professional staff and technicians that they have. My car totally look amazing!! - Chang Yan Kam, Owner of Mazda 3 SLB57--Y

1 Review Photo(s)

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review user
Akhirul, Owner of Toyota Dyna GBK96M, verified customer
Excellent service the repair quite fast  Posted on 20-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent service the repair quite fast and the spare parts also look like a brand new. Thank you so much for Complete VMS soon Lee team for helping me from accident report, claims and repair my vehicle. Very professional and friendly especially Mr sia, miss jiaen and miss vania. I really recommend this workshop if you want to do claim and repair. - Akhirul, Owner of Toyota Dyna GBK96--M

1 Review Photo(s)

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review user
Kumar, Owner of Honda Vezel, verified customer
Smooth and hassle free.  Posted on 19-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to Complete VMS (Soon Lee branch) to do accident claim. Smooth and hassle free. Fast as well. Friendly and well-informed staffs and mechanics. Jiaen attended to me and she was wonderful thru out. The other girl was friendly and helpful as well. Minor repairs but can feel the difference in driving before n after the repair. I am even considering bringing my car for servicing her from here on. They are very friendly and cheerful. A Gem in the west! Thanks again Conplete VMS! - Kumar, Owner of Honda Vezel SLW68--K
 

review user
Keith Lim, Owner of BMW 118i, verified customer
Impressed with Joyce's professionalism  Posted on 09-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had an accident and came to Complete VMS because they were the approved workshop for Income. Joyce guided me through the process since this was my first time. She was patient and helpful in answering my 101 questions and followed through with the claims + repairs handling. The entire process was smooth and painless, and she kept me updated regularly. The replacement of 2 doors on my BMW was impeccably done, and Complete VMS even polished my rims and cleaned up the car nicely. Overall, I was very impressed with Joyce's professionalism and support as well as the workmanship of Complete VMS. Thank you so much!! - Keith Lim, Owner of BMW 118i SLA95--K
 

review user
Ken Ong, Owner of Skoda Karoq, verified customer
Appreciated Jia En's kindness and assistance  Posted on 24-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I recently had a positive experience with Complete VMS, particularly with Jia En who assisted me with my accident report. After submitting the report, I realized I had provided the wrong 3rd party car plate number, and Jia En promptly helped amend the car plate numbers. Despite not opting for repairs at their workshop, Jia En's kindness and assistance were greatly appreciated. Thank you so much! - Ken Ong, Owner of Skoda Karoq SJR27--M
 

review user
Meen, Owner of Mazda 3, verified customer
Helpful staff and really satisfied with their service  Posted on 09-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I just got an accident and come to complete vms at 5 soon lee street to do reporting, and I need to claim my own damage then the staff in soon lee really friendly they explain to me the procedure how to claim my own insurance. However they give me estimate 7 days but they finished in 5 days and they provide free servicing when you first joined their free membership and the servicing include checking my car if anything wrong and they also vacuum my car, very helpful staff and really satisfied with their service with me and my car. :) - Meen, Owner of Mazda 3 SMC10--P
 
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Merchant Logo Complete VMS Pte Ltd
5 stars - based on 181 reviews

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