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   Consumer Reviews of Optima Werkz Pte Ltd
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4.3
 
43 Consumer Reviews
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Technical Expertise
4.2 Customer Service
4.6
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Value for money
4.4 Outlet Experience
4.7
review user
Harris Hor.
Generally good  Posted on 18-Aug-2019
  • Customer Service4.0
Only uses OWS oil. Mostly packed with cars. Sometimes a much longer wait. I find as a free customers, u wait longer. Generally good. - Harris Hor
 
review user
Serene Tan.
I'm impressed  Posted on 02-Aug-2019
  • Customer Service5.0
  • Outlet Experience5.0
Used to visit their Serangoon branch, was nearby redhill decided to come by for my servicing, I'm impressed. - Serene Tan
 
review user
Foong Foo Kin.
Excellent service  Posted on 31-Jul-2019
  • Customer Service5.0
No, I can not agreed of 3.8, its should be rated at 4.5 - Foong Foo Kin
 
review user
Jimmy Ling.
Comfortable lounge  Posted on 24-Jul-2019
  • Outlet Experience5.0
Comfortable lounge environment for drivers and family to chill while the cars are undergoing careful checks and care. Highly recommended! - Jimmy Ling
 
review user
Lay Chan Tan.
Nice lounge with complimentary drinks  Posted on 23-Jul-2019
  • Outlet Experience5.0
nice lounge with complimentary drinks, and comfortable sofa to rest on while waiting my car to be ready.... love it.. tq! - Lay Chan Tan
 
review user
Johnson Tan.
Helpful customer service  Posted on 18-Jul-2019
  • Customer Service5.0
  • Outlet Experience5.0
Customer service is helpful and knowledgeable when asked question regarding to my car servicing routine. Nice environment with waiting lounge to relax while waiting for my car to be ready - Johnson Tan
 
review user
Rudy H..
Second opinion  Posted on 10-Jul-2019
  • Technical Expertise5.0
  • Customer Service5.0
Had issues with their other branch so I wrote in and they suggest to visit their headquarter for a second opinion. Met up and discussed the issue with Yoong Hern, Thomas and Ah Guan. The team cleared the issue on my car and restored my faith in the company. The issue was solved through adjusting the valve pad on my car. - Rudy H.
 
review user
Vincent Seo.
Thank you for the 5 stars  Posted on 26-Jun-2019
  • Customer Service5.0
Thank you for the 5 stars, Vincent. We're happy to hear we hit the mark for you. Come back and see us soon. Cheers! Come back and see us soon. Cheers! - Vincent Seo
 
spinergy25
Clutched
1 reviews
10 points
11 forum posts Joined on 12-Apr-2019
Not that bad, good experience  Posted on 22-Apr-2019
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Despite so many people condemning them, I give it a try, to my surprise it was not that bad actually.
Sent my vezel in for 30k servicing, pricing is good for the service I get.
I came around 845am in the morning, served by their SA Cindy, had some coffee in the lounge and had my car ready about 11am.
Cannot say it's very quick, but not that bad actually, with the number of cars you can see in their workshop. Collect my car serviced and all cleaned up.

Oh ya, another point is, this is a real workshop experience, it's not those small small shop lot trying to fix your car by the side, instead they have all proper stuff

it is something like going into a 4-star/5-star hotel, the experience matters.
 
MichaelYong_190664
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Jan-2019
Good customer service and after sales  Posted on 21-Feb-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Like to thanks Ah Guan and Thomas for being very helpful with my E250. They will make sure my car has no more issue with my suspension and replace it since it's under warranty. PI cars can trust them because they are back by liberty insurance for owner need not to be worry if they are taking car of your car.

The only setback is some of their technicians might be very careless and irresponsible. Someone dented my driver side door which I just send for ceremic coating. So make sure you tell the Cust Svc staff to see your car paint work before they drive off into the garage.

Overall pleasant and nice people to deal with. Keep it up!
 
review user
Best Link Auto.
Poor workmanship  Posted on 28-Apr-2018
  • Technical Expertise2.0
very poor workman ship - Best Link Auto
 
review user
D S.
Good service  Posted on 27-Apr-2018
  • Customer Service4.0
Been sending my car in for servicing for more than a year now, so far pretty good. I know my KM usage and will book about 1 to 2 weeks early, never had issues of too full etc. 7:30am drop off car and park it outside their compound, ready by 14:00 or earlier. no issues seamless arrangement. Car is a PI Toyota Sienta, a simple car. - D S
 
review user
Azzy.
Good service!  Posted on 25-Apr-2018
  • Customer Service5.0
Good service! - Azzy
 
review user
Wyman Poon.
Good place for car services  Posted on 13-Apr-2018
  • Customer Service3.0
Good place for car services - Wyman Poon
 
review user
Fang Diang F.
Look very grand  Posted on 23-May-2017
  • Customer Service4.0
  • Outlet Experience4.0
Look very grand, pro and good customer service. The build decor, uniform are in red, targeting sport car and trendy customers? Checked the basic car service price, it was at higher range, cheaper than authorised workshop but more expensive than autobac, comfort.. Mostly premium cars were there. That makes small family car looks 'unique' to be there.. I guess the high price does mean you have excellent customer service, plenty of workers would come to u in no time, excellent waiting hall.. Skil, not sure.. :-) - Fang Diang F
 
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Merchant Logo Optima Werkz Pte Ltd
4.5 stars - based on 43 reviews

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