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   Consumer Reviews of Optima Werkz Pte Ltd
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OVERALL RATING
 
43 Reviewers
4.5 out of 5
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Technical Expertise
2.5/5 Customer Service
3.6/5
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Value for money
1.6/5 Outlet Experience
2.2/5
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43 Reviews

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larrenkop84
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-Nov-2019
Car servicing and after sales services  Posted on 04-Aug-2020
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Today was my 3rd and last free servicing and first time at the Head Office service centre. Previously the 2nd time was at another service centre which I had some issues previously. I feedback to Optima Werkz and they replied promptly and they did service recovery.

When I arrived, Thomas Tan the Service Advisor reassure me on the servicing that will be done and even updated me with photos. This makes me feel very comfortable with their service. Thomas also advise and explain to me on the next few servicing as well. Overall great service by Thomas Tan. Will recommend my friends to find Thomas Tan and Optima Werkz for car servicing.

Thank you Thomas once again.

1 Review Photo(s)

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Danlimcw
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-May-2013
You guys deserve the 5-star recognitions...  Posted on 02-Oct-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Honestly, I was bit skeptical initially as did not read much positive review. Still, I had to send in my GLC240 for servicing because of its exclusive authorized workshop status.

My impressions started changing for the better just after first 2 servicings. Their price is very reasonable. They don't charge extra for anything else if not required. Very nice & Cosy workshop and really have that all-in-one feel. The SAs are well trained, and knowledgeable. I was satisfied with every servicing.

SA Deimos served me when I sent in to do some paint work. He speaks very well and professional. Patient explaining to me the details including options. Delivered on-time and price quoted was reasonable and good workmanship. I was satisfied customer.

SA Ah Woei and mechanic Ah Feng served me when i needed to find out what caused the annoying noise in front panel.
Ah Feng has great knowledge of Merz and he was really spot-on identifying the root cause. He got it fixed within half a day.
Ah Woei took patience to update me on every steps that are being done on the car via Whatsapp with pictures. He is really very customer-focus!! I feel comfortable with him.
Overall, I was very happy with the end result and the costs was within my budget

Well done Gentlemen, and keep up the good work please!
 
review user
Mr Tan, Owner of Volkswagen Jetta, verified customer
Trust worthy workshop  Posted on 26-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Trust worthy. Very easy to transact. - Mr Tan, Owner of Volkswagen Jetta SKT58--K
 
review user
Chua Maurice, reviewed on Google
Staff there very poliet n helpful  Posted on 09-Jul-2020
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Overall Rating: 
  • Customer Service5/5
Staff there very poliet n helpful. Uniform very unique. 5 stars - Chua Maurice
 
review user
collins Voo, reviewed on Google
Workmanship really good  Posted on 23-Jun-2020
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Overall Rating: 
  • Technical Expertise5/5
I always send my car here for servicing and repair,it quite pricey BUT the workmanship really good they will do according what u say and they dont any how charge u. most of the staff are friendly.. - collins Voo
 
review user
Kok Kee Koo, reviewed on Google
I have reached an amicable solution with Optima Werkz  Posted on 10-Jun-2020
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Overall Rating: 
  • Technical Expertise3/5
I sent my Honda Vezel in for servicing and asked them to look at my passenger wing mirror as it was not closing/opening. Optima Werkz called me up to inform me that the motor is not working and it will cost a total of $620 to fit a new motor. That sounded very high and I decided to bring my car to my usual paint shop. I did not even have to get out of my car, my paint shop owner, moved the mirror and clicked it into position. That was all, now the mirror works perfectly. When I informed Optima Werkz of this, I was given all kinds of reasons. You make up your own mind why they gave me that information! I have reached an amicable solution with Optima Werkz. - Kok Kee Koo
 
Easy transaction. No fuss. High quality work  Posted on 11-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Easy transaction. No fuss. High quality work. - Syazzy Slackster
 
review user
Jules Tan, reviewed on Google
Very professional  Posted on 17-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
The entire team, especially the maintenance specialists at Optima Werkz have been the most pleasant to deal with. They're very professional, prompt to respond to any enquiries and always do such a great job servicing my car. Super happy with them 👍👍👍 - Jules Tan
 
review user
Li Xiaolin, reviewed on Google
I really appreciated your service guy  Posted on 10-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
I really appreciated your service guy, Mr Jack, who serviced my car, and solve my car aircon problem quickly. I felt he is very experienced and treat customer so friendly, with good attitude. I came to Optima Werkz workshop at first time, and your workshop gave me a very good impression. Thanks Optima Werkz, and thanks Mr Jack. - Li Xiaolin
 
review user
Garrett Teo, reviewed on Google
Good experience  Posted on 25-Sep-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Workshop has lowered servicing price to match with some workshop in the market while still maintaining the same standard. Furthermore Safra member entitled to additional 15% disc on standard servicing ! - Garrett Teo
 
review user
Chen Ting, reviewed on Google
Thanks to you guys  Posted on 24-Sep-2019
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Overall Rating: 
  • Technical Expertise5/5
thanks to you guys for solving my warning light issue. kudos! - Chen Ting
 
review user
Zain A, reviewed on Google
Car servicing and minor repair workshop  Posted on 16-Sep-2019
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Overall Rating: 
  • Outlet Experience4/5
Car servicing and minor repair workshop. Rather high end meant for higher end cars. They do service normal cars and there are packages available. There is a waiting lounge on the second floor for those who wants to wait for their car to be serviced. Coffee and light snacks are provided. Have your meals first as there is no food places or shopping malls in the immediate vicinity. The nearest are coffee shops under the hdb blocks at Redhill estate. - Zain A
 
review user
Wei Wah Lim, reviewed on Google
Offered great service  Posted on 09-Sep-2019
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Overall Rating: 
  • Customer Service5/5
Offered great service and they are responsive and quick. - Wei Wah Lim
 
review user
HunkiChunki Ivan, reviewed on Google
Fast service and good customer support  Posted on 30-Aug-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
First time there to service my car. Fast service and good customer support. - HunkiChunki Ivan
 
review user
Franklin Kurniawan, reviewed on Google
Excellence customer service  Posted on 20-Aug-2019
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Overall Rating: 
  • Customer Service5/5
On one Friday afternoon, I found a problem with my Toyota Harrier. I noticed engine oil leak on the ground where I parked my car. The leak got worse in the evening and I had to buy a liter of engine oil to top it up. The next morning, I brought the car to a nearby workshop. The technician tightened the oil filter. I thought the problem was just that. Later on I found out that the leak was still there albeit at lower rate. So I called the original workshop who did maintenance service just 10 days prior. I lodged a complain. The message was quickly transmitted to the manager in charge and he whatsapp and called me. I made the trip to the workshop. They checked and found out that the filter O-ring was defective despite being new part. The manager personally met me up, explained the situation and sent me two photos of the defective O-ring and the new filter. They replaced the whole filter, topped up the engine oil and did the rest without any charges. That's what I call Customer Service Excellence. While the leaking experience was inconvenient and I have made up my mind to switch workshop, the whole experience of how the workshop handled it turned out to be a positive experience. - Franklin Kurniawan
 
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Merchant Logo Optima Werkz Pte Ltd
4.5 stars - based on 43 reviews

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