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   Consumer Reviews of CL Leasing Pte Ltd
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4.9
 
518 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.9

huynh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Jul-2024
Exceptional Service from Yao Xiang at CL Leasing - A Loyal Customer's Review  Posted on 16-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I've had the pleasure of renting a car from CL Leasing for over a year now (Mazda 3, SMZ 2950D), and I must say that their service has been top-notch! But what truly sets them apart is the exceptional support from their staff, particularly Yao Xiang.

When I unfortunately got into a small accident, Yao Xiang went above and beyond to assist me. His professionalism, empathy, and prompt assistance made a stressful situation much more manageable. His dedication to ensuring I received the help I needed was truly impressive.

I've been a satisfied customer for over a year, and this experience has only strengthened my loyalty to CL Leasing. If you're looking for a reliable car rental company with outstanding customer service, look no further than CL Leasing, and ask for Yao Xiang!
 

review user
Ashley, Rented Mazda 3.
Amazing experience with CL Leasing  Posted on 15-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had an amazing experience with CL Leasing! The quality of service exceeded my expectations, and Roger & team were outstanding. Everything was handled promptly and professionally, making the entire car leasing process smooth and hassle-free. I highly recommend CL Leasing to anyone looking for a reliable and efficient car leasing company. Great job, Roger & team! - Ashley, Rented Mazda 3

1 Review Photo(s)

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review user
Alex Fong, Rented Mazda 3.
Yao Xiang's excellent service is commendable!  Posted on 04-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I rented a Mazda 3 from CL for a duration of 2 years. Yao Xiang demonstrated exceptional responsiveness and efficiency in arranging a replacement vehicle whenever the car required servicing. On one occasion when the car's multimedia system malfunctioned, he promptly arranged a replacement for me. Yao Xiang's excellent service is commendable, and I highly recommend this place to anyone looking to lease a car. - Alex Fong, Rented Mazda 3
 

review user
Daniel Wise, Rented Mazda 3.
Customer service has been much better  Posted on 02-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I've been leasing a car from CL Leasing for about 6 months, and everything has been great so far. Roger was very helpful when I was choosing a vehicle, the car was delivered in excellent condition, and he's been very responsive with all the questions I've had since then. The prices for their range of cars is very competitive, and so far the customer service has been much better than any of the other companies I've leased from. - Daniel Wise, Rented Mazda 3
 

review user
Jerry Oliveiro, Rented Mitsubishi Attrage.
I'm getting exceptional customer service!  Posted on 02-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I'm not just leasing a car with CL Leasing, I'm getting exceptional customer service! They've truly gone above and beyond on multiple occasions. I've been leasing with them since 2019 and both my wife and I never fail to be impressed by their service. Let me tell you, life throws you curveballs sometimes, and mine often landed at the most inconvenient times. Like the time I got rear-ended late one night. Shaken but okay, I contacted Alvin and he walked me through the entire accident reporting process. It was a huge relief! Flat tyres at odd hours? No problem! CL Leasing has a 24/7 roadside assistance program that's been a lifesaver (and a timesaver). They even came down to my workplace during office hours to fix my flat tyre and I can leave the car in their hands while I carried on with my work. They're always prompt, courteous, and get me back on the road quickly. With every lease that ends, I know that Alvin has been doing his utmost to get me the best pricing to renew the next lease (Wife and I asked around to check). What truly sets them apart is their genuine care. I want to appreciate Alvin and Yao Xiang the most! It's clear they prioritise their customers' well-being, not just the lease agreement. Both Alvin and Yao Xiang are responsive, knowledgeable, and always willing to help, no matter the hour. If I were to recommend a leasing company that goes the extra mile, I will tell others to check out CL Leasing. They've earned a loyal customer in me! - Jerry Oliveiro, Rented Mitsubishi Attrage
 

review user
they try their best to make sure you have smooth driving experience, and resolve any troubles you might face on the road. I'd recommend my agent Yaoxiang for all the help he's provided to me before, and throughout the rental period he even went out of his way to help me out of a trouble on a weekend night! Daekoon, Rented Mazda 3.
Their service is amazing  Posted on 01-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was looking for car rental for few months and came across this company. They have a good selection of cars for rental for good prices, from cheap, older models to newest, slightly more expensive models. Their service is amazing as well - they try their best to make sure you have smooth driving experience, and resolve any troubles you might face on the road. I'd recommend my agent Yaoxiang for all the help he's provided to me before, and throughout the rental period - he even went out of his way to help me out of a trouble on a weekend night! - Daekoon, Rented Mazda 3
 

review user
Danish, Rented Mazda 3 Mild Hybrid.
Overall a very pleasant experience  Posted on 27-Jun-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Messaged Roger from the start who then gave me the options with my budget. Overall a very pleasant experience with them, from the day I signed the contract till today. Any issues or messages are replied and resolved quickly. Car was clean, no issues with it so far. It still drives very smoothly. The customer service is great, would recommend to whoever is looking for a long term lease as they take care of their customers. - Danish, Rented Mazda 3 Mild Hybrid
 

review user
Shaun Kong, Rented Toyota Corolla Altis.
Exceptional Service  Posted on 27-Jun-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have passed my 1st anniversary of leasing with them 7 days ago and the continuing reliability and strength of my 13-year old Altis is testament to their quality of service. They have attention to details and know clearly what kind of engine oil fits the Singapore road and traffic conditions. I hope they will continue to maintain this standard or even better. - Shaun Kong, Rented Toyota Corolla Altis
 

review user
Akhilesh Pandey, Rented Mazda CX5.
Very prompt with replies  Posted on 14-Jun-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would definitely recommend them. Very prompt with replies and always ready to share their knowledge and help. Yao Xiang has been an amazing guy through my journey thus far and has even went out of his way once on a public holiday to assist me when my car had an issue. I would definitely recommend everyone to look for him for any assistance. He is not a hard seller and will not impose pressure on you. - Akhilesh Pandey, Rented Mazda CX-5
 

review user
Jeremy Chavell Jordan Oliveiro, Rented Mitsubishi Attrage.
Immense satisfaction with the service  Posted on 13-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
I want to express my immense satisfaction with the service I've received during my four-year relationship with CL Leasing. Throughout this period, their team has consistently exceeded my expectations, providing outstanding support in various challenging situations. One aspect that truly stands out is the responsiveness of CL Leasing. Whenever I encountered unexpected issues like a flat tyre or, on two occasions of an accident, CL Leasing's response was not just quick but also exceptionally efficient. They handled all the necessary paperwork, allowing me to rest easy and alleviate any worries associated with these incidents. This level of support and professionalism truly sets CL Leasing apart. The customer service I've experienced with your company goes above and beyond what I could have ever expected. Kudos to Alvin for many years of excellent service and not forgetting Yao Xiang too! They deserve special recognition for their dedication and excellence in service. Their consistent efforts in ensuring a smooth and hassle-free experience for customers like me have made a lasting impression. In summary, I am genuinely impressed with CL Leasing's commitment to customer satisfaction and the high standards you consistently maintain. Thank you once again for your outstanding service and support. - Jeremy Chavell Jordan Oliveiro, Rented Mitsubishi Attrage
 

Danyipyewhong
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Aug-2025
Thumb up for good service  Posted on 20-Aug-2025
Been with CL Leasing for 7 years. Their customer service is tip top 24/7. Yao Xiang who liaise with me always go for extra mile when i need some stuff to be done. Recently he came down to my place at 10pm to stick the RFID tag for me so that i can go in Malaysia the next day. Highly recommended if u are looking to find a car to rent or lease as they service their cars regularly.
 

review user
Kenn, Rented Honda Vezel.
Provide very good services  Posted on 18-Aug-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
They provide very good services. I will recommend them to my friends. - Kenn, Rented Honda Vezel
 

review user
Hazirah, Owner of Suzuki Swift.
Great experience overall  Posted on 30-Jun-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Great overall experience. Prompt and responsive service from the start. Car was in good condition and everything went smoothly. I an very satisfied and would gladly recommend to others. - Hazirah, Owner of Suzuki Swift
 

review user
Maurits Quarles Van Ufford, Rented Mazda CX5.
Responsive and supportive  Posted on 01-Jun-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
We are now leasing a car with Cl Leasing for 2 years - 2 different cars. The team is very responsive and supportive. - Maurits Quarles Van Ufford, Rented Mazda CX-5
 

Yattttt
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-May-2025
Kudos to team CL and Roger!  Posted on 24-May-2025
A big kudos to roger and the CL team for a smooth leasing journey thus far. Roger is very tranparent in his dealings. From handover to any enquiries we have about the car is handled in a professional way. Will surely recommend to anyone! Leased honda vesel
 
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5 stars - based on 518 reviews

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