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   Consumer Reviews of CL Leasing Pte Ltd
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4.9
 
465 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.9

review user
Troy Chiang, Rented Honda Vezel, verified customer
Paperwork fast easy and customer service is friendly and helpful  Posted on 23-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Leased their Hondo vezel for 2 weeks, this car is in tip top condition no issues for the whole period. Paperwork fast easy and customer service is friendly and helpful. Highly recommend - Troy Chiang, Rented Honda Vezel SMD73--L

1 Review Photo(s)

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huynh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Jul-2024
Exceptional Service from Yao Xiang at CL Leasing - A Loyal Customer's Review  Posted on 16-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I've had the pleasure of renting a car from CL Leasing for over a year now (Mazda 3, SMZ 2950D), and I must say that their service has been top-notch! But what truly sets them apart is the exceptional support from their staff, particularly Yao Xiang.

When I unfortunately got into a small accident, Yao Xiang went above and beyond to assist me. His professionalism, empathy, and prompt assistance made a stressful situation much more manageable. His dedication to ensuring I received the help I needed was truly impressive.

I've been a satisfied customer for over a year, and this experience has only strengthened my loyalty to CL Leasing. If you're looking for a reliable car rental company with outstanding customer service, look no further than CL Leasing, and ask for Yao Xiang!
 

review user
Ashley, Rented Mazda 3, verified customer
Amazing experience with CL Leasing  Posted on 15-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had an amazing experience with CL Leasing! The quality of service exceeded my expectations, and Roger & team were outstanding. Everything was handled promptly and professionally, making the entire car leasing process smooth and hassle-free. I highly recommend CL Leasing to anyone looking for a reliable and efficient car leasing company. Great job, Roger & team! - Ashley, Rented Mazda 3 SMQ74--Y

1 Review Photo(s)

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review user
Daniel Wise, Rented Mazda 3, verified customer
Customer service has been much better  Posted on 02-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I've been leasing a car from CL Leasing for about 6 months, and everything has been great so far. Roger was very helpful when I was choosing a vehicle, the car was delivered in excellent condition, and he's been very responsive with all the questions I've had since then. The prices for their range of cars is very competitive, and so far the customer service has been much better than any of the other companies I've leased from. - Daniel Wise, Rented Mazda 3 SMC31--S
 

review user
Jerry Oliveiro, Rented Mitsubishi Attrage, verified customer
I'm getting exceptional customer service!  Posted on 02-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I'm not just leasing a car with CL Leasing, I'm getting exceptional customer service! They've truly gone above and beyond on multiple occasions. I've been leasing with them since 2019 and both my wife and I never fail to be impressed by their service. Let me tell you, life throws you curveballs sometimes, and mine often landed at the most inconvenient times. Like the time I got rear-ended late one night. Shaken but okay, I contacted Alvin and he walked me through the entire accident reporting process. It was a huge relief! Flat tyres at odd hours? No problem! CL Leasing has a 24/7 roadside assistance program that's been a lifesaver (and a timesaver). They even came down to my workplace during office hours to fix my flat tyre and I can leave the car in their hands while I carried on with my work. They're always prompt, courteous, and get me back on the road quickly. With every lease that ends, I know that Alvin has been doing his utmost to get me the best pricing to renew the next lease (Wife and I asked around to check). What truly sets them apart is their genuine care. I want to appreciate Alvin and Yao Xiang the most! It's clear they prioritise their customers' well-being, not just the lease agreement. Both Alvin and Yao Xiang are responsive, knowledgeable, and always willing to help, no matter the hour. If I were to recommend a leasing company that goes the extra mile, I will tell others to check out CL Leasing. They've earned a loyal customer in me! - Jerry Oliveiro, Rented Mitsubishi Attrage SMK36--U
 

review user
they try their best to make sure you have smooth driving experience, and resolve any troubles you might face on the road. I'd recommend my agent Yaoxiang for all the help he's provided to me before, and throughout the rental period he even went out of his way to help me out of a trouble on a weekend night! Daekoon, Rented Mazda 3, verified customer
Their service is amazing  Posted on 01-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was looking for car rental for few months and came across this company. They have a good selection of cars for rental for good prices, from cheap, older models to newest, slightly more expensive models. Their service is amazing as well - they try their best to make sure you have smooth driving experience, and resolve any troubles you might face on the road. I'd recommend my agent Yaoxiang for all the help he's provided to me before, and throughout the rental period - he even went out of his way to help me out of a trouble on a weekend night! - Daekoon, Rented Mazda 3 SNB83--A
 

review user
Danish, Rented Mazda 3 Mild Hybrid, verified customer
Overall a very pleasant experience  Posted on 27-Jun-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Messaged Roger from the start who then gave me the options with my budget. Overall a very pleasant experience with them, from the day I signed the contract till today. Any issues or messages are replied and resolved quickly. Car was clean, no issues with it so far. It still drives very smoothly. The customer service is great, would recommend to whoever is looking for a long term lease as they take care of their customers. - Danish, Rented Mazda 3 Mild Hybrid SMZ94--H
 

review user
Shaun Kong, Rented Toyota Corolla Altis, verified customer
Exceptional Service  Posted on 27-Jun-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have passed my 1st anniversary of leasing with them 7 days ago and the continuing reliability and strength of my 13-year old Altis is testament to their quality of service. They have attention to details and know clearly what kind of engine oil fits the Singapore road and traffic conditions. I hope they will continue to maintain this standard or even better. - Shaun Kong, Rented Toyota Corolla Altis SKF27--T
 

review user
Akhilesh Pandey, Rented Mazda CX5, verified customer
Very prompt with replies  Posted on 14-Jun-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would definitely recommend them. Very prompt with replies and always ready to share their knowledge and help. Yao Xiang has been an amazing guy through my journey thus far and has even went out of his way once on a public holiday to assist me when my car had an issue. I would definitely recommend everyone to look for him for any assistance. He is not a hard seller and will not impose pressure on you. - Akhilesh Pandey, Rented Mazda CX-5 SFF80--U
 

review user
Jeremy Chavell Jordan Oliveiro, Rented Mitsubishi Attrage, verified customer
Immense satisfaction with the service  Posted on 13-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
I want to express my immense satisfaction with the service I've received during my four-year relationship with CL Leasing. Throughout this period, their team has consistently exceeded my expectations, providing outstanding support in various challenging situations. One aspect that truly stands out is the responsiveness of CL Leasing. Whenever I encountered unexpected issues like a flat tyre or, on two occasions of an accident, CL Leasing's response was not just quick but also exceptionally efficient. They handled all the necessary paperwork, allowing me to rest easy and alleviate any worries associated with these incidents. This level of support and professionalism truly sets CL Leasing apart. The customer service I've experienced with your company goes above and beyond what I could have ever expected. Kudos to Alvin for many years of excellent service and not forgetting Yao Xiang too! They deserve special recognition for their dedication and excellence in service. Their consistent efforts in ensuring a smooth and hassle-free experience for customers like me have made a lasting impression. In summary, I am genuinely impressed with CL Leasing's commitment to customer satisfaction and the high standards you consistently maintain. Thank you once again for your outstanding service and support. - Jeremy Chavell Jordan Oliveiro, Rented Mitsubishi Attrage SMK36--U
 

review user
Kenneth, Rented Mazda 3, verified customer
Good prices, great fleet and super service so far  Posted on 05-Jul-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Happy to take this opportunity to give a special mention to Yao Xiang from CL Leasing, who is my sole point-of-contact for over 5 months now. As a new driver and leasee, he was very responsive (replies within minutes almost every time) from enquiry to engagement to monthly conversations. And more than that, the CL Leasing in-house team is equally on-the-ball, helping me with my car issues swiftly and on the same day without me leaving my house at all! Good prices, great fleet and super service so far. I definitely see myself extending:) - Kenneth, Rented Mazda 3 SMX79--B
 

review user
Haz, Rented Toyota Vios, verified customer
Great service  Posted on 04-Jul-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to express my gratitude to CL leasing for having such a great service and also for their great rates. I was recommended to CL Leasing by my brother in law and I am surprise that they provide me with such a good service, a new brand car with new brand plate no. I leased with their personnel named Alvin and he has offered a great service and always open to suggestions whenever there is one. To this date I have been leasing with them for 2 years and also I am extending my contract lease for another 2 more years. They are always on standby 24/7, well of course there are times that the reply was late but it doesn't consume the whole day. I would recommend CL leasing if anyone out there who is a first timer to lease a car be it short term or long. - Haz, Rented Toyota Vios SMZ49--G

2 Review Photo(s)

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review user
Patricia Goh, Rented Hyundai Elantra, verified customer
Superb value for money  Posted on 30-Jun-2023
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money5.0
  • Outlet Experience5.0
Superb value for money, I don't think you are able to find any offers better than them. At least for mine, it is! They are usually prompt with replies and have good patience especially for car noobs like me. They are skillful and prompt to emergencies, such as accidents, tyre puncture. There are certainly times where service may not seem prompt or good, but it is minimal and can be forgone. - Patricia Goh, Rented Hyundai Elantra SME67--K
 

review user
SHAUN KONG WEI SHENG SHAUN, Rented Toyota Corolla Altis, verified customer
Take safety very seriously  Posted on 30-Jun-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Nothing else to say but the best for this company. They : 1) Take safety very seriously and have a zero-tolerance policy towards reckless car users. Their terms will definitely make any driver feel even more disciplined to take care of their leasing cars 2) Really know how to bring out the best in and maintain older cars very well, that are deemed by others out there to be 'on the verge of scrap' 3) Know their loyal customers really well and provide excellent service and response to queries 4) Cars feel at home when you drive them. - SHAUN KONG WEI SHENG SHAUN, Rented Toyota Corolla Altis SKF27--T
 

nelkon30
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-Jan-2022
Long term lease - Mazda 3  Posted on 01-Aug-2022
Was looking for a long term lease and came across CL for their competitive pricing. I was a first time leaser and the first representative I dealt with didn't seem to have the patience to explain their terms and process. But thankfully my account was then given to Silver who is the perfect rep. She managed to get me a brand new Mazda 3 and was always attentive and responsive to my needs. I am definitely a returning customer thanks to Silver and her excellent service.
 
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5 stars - based on 465 reviews

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