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   Consumer Reviews of KATC Autotrans Pte Ltd
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3.9
 
32 Consumer Reviews
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Technical Expertise
4.0 Customer Service
4.6
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Value for money
3.5 Outlet Experience
3.8

review user
Ricter Tan.
Great skills and knowledge  Posted on 19-Mar-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Mr Raymond and his team are real trouble shooters and experienced in all kind of gearbox and engines. I can say that their skills and knowledge are equal or better than the big boys pi workshops. I have my rx8 gearbox and engine rebuilt by them and years later, still trouble free. Impressive skills and service. Kudos to them! - Ricter Tan
 

review user
YC Soon.
Gearbox not fix for months  Posted on 17-Dec-2017
  • Technical Expertise1.0
  • Outlet Experience1.0
Was ask to get my gearbox fix at this workshop and nothing seem to be done for months all I was given excuses!!!please have 2nd thought if you are going my personal advise!!!! - YC Soon
 

review user
Andee Dreamchaser.
Recommended to friend and most of them have good comment  Posted on 25-Sep-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
All my car were sevice by him since woodland days. From my volvo to merc till my present saab. Have recommended my friend car and most of them have good comment . - Andee Dreamchaser
 

jcz
jcz
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-Sep-2017
Poor service  Posted on 19-Sep-2017
  • Technical Expertise2.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
After reading all the 6 positive reviews before me and seeing that it is a recommended star merchant, decided to gve it a try. Afterall, it cant be that bad right? Well guess im utterly wrong.

Sent in my vehicle due to engine oil leaking and was advised to replace fuel injection pump, overhaul o ring, gasket etc. They dismantled it and called to informed me clutch plate was wearing. No complains until this point, they told me since they noticed it upon dismantling might as well inform me and give me the option to decide.

Of course I went ahead with all repairs, reminded them again (told them about it first time when i sent in mmy car) over the phone NOT to top u engine oil to max and leave it mid of dipstick (cos i usually add 500ml oil addictive) Invoice came u to 2.3k and upon car collection, engine oil exceeded max level. Service advisor Ah Kun even assured me it's ok to add more wth????? Never mind i could probably spend another 100+ send it somewhere do another engne oil change right?

At first thought it's just a small issue everything seemed "Okay" So i drove home. Next day while washing the car to my disappointment, I found the aircon condensor panel, the one behind front of the bumper not installed properly and bent. Sent it back and Ah kun denied EVERYTHING. According to him, the job did not involve dimantling the front bumper and so they are NOT RESPONSIBLE FOR IT...Errr what kind of a blatant lie is that? I dont even need to be a car mech to know how the job is being performed.

So to cut the whole story short, they solved my leaking oil problems but damaged something else so if u r a potential customer that stumbled my review, my advise is to take ur money somewhere else unless u have too much to spare. Not exactly sure how they got their "Star merchant" Status but just dont be overly trusting with all these "Awards" And "Positive reviews".
 

review user
Ismail Ismadi.
Don't recommend. Gearbox problems did not solve  Posted on 26-Aug-2017
  • Technical Expertise2.0
  • Customer Service3.0
  • Outlet Experience1.0
I was served by friendly boss Richard which is just to make sales.I came to get my gearbox overhaul last mth.After 3 weeks still the same problem appears.When you came back again which is still under warranty he don't even acknowledge you and not doing a good job.I don't recommend this shop as I heard good review.Luckily my mechanic Ah Kun serve me well. - Ismail Ismadi
 

review user
鄭任强.
Recommend! Highly skilled specialist  Posted on 20-Apr-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience4.0
Friendly family run business with technical knowledge on all types of cars and gearbox issues. Highly skilled specialist and standard of rebuild Auto Transmission. - 鄭任强
 

review user
Llewelyn Lim.
Gearbox leaking after a week of driving  Posted on 16-Feb-2017
  • Technical Expertise1.0
  • Value for money1.0
  • Outlet Experience1.0
I do not what is so good about their worksmanship. I paid the money to have my problem sorting out but that wasn't the case. The whole gearbox was rebuilt by them and it was not that fantastic like what everybody said. Fair enough, I took it back to the since it is still under warranty but only to find out that the whole system is leaking now after just a week of driving. I have spent enough time with them. Go ahead if you guys wanna get it diagnose with the PROs - Llewelyn Lim
 

review user
Richard Reza Herring.
Highly Recommend! Honest, Friendly & Knowledgeable in the Gearbox transmission  Posted on 26-Jan-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Understanding of the Customers needs, KATC has been a top notch shop. From the Techs and their Shop manager is probably the most knowledgeable in the Gearbox transmission industry. Recommend highly for your Gearbox repair and Maintenance needs. Look for Raymond, he is very helpful, knowledgeable and honest! - Richard Reza Herring
 

review user
wy mark.
Friendly and professional  Posted on 17-Jan-2017
  • Technical Expertise4.0
  • Customer Service4.0
  • Outlet Experience4.0
I send my car for gearbox assessment. Raymond patiently tested my car using iPad lookalike device and let me know the state of gearbox and other warning messages. They recommend to monitor and come back if there is more problem observed. Overall, they are friendly and professional. - wy mark
 

review user
Babu Guru.
Recommended! Good Service  Posted on 05-Dec-2016
  • Technical Expertise5.0
  • Outlet Experience5.0
Best automotive industry to make your car perfect. - Babu Guru
 

analogue_sound
Neutral Newbie
2 reviews
0 points
3 forum posts Joined on 14-Sep-2015
Lubegard transmission flush  Posted on 10-Aug-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
This is the typical transmission issue,I started to feel that was a delay in as I engaged my gear to "D" In the morning, a month back.
It was very brief moment, about less than few seconds before everything goes normal. And my transmission oil that should last me a good 20,000 Km is now only clocking at its 10,000 km mark.
I called up a few workshops and they recommended an overhaul of transmission indicating that is a possible damaged seal in the transmission system. The quoted price was $3K-$4K.
I read more online and the experts in US were recommending to first do a ATF flush. This was when I extend my search to this forum and I read about the lubegard that KATC carried.
To cut the story short,the lubegard transmission flush is indeed effective, I believe this lubegard has some patented formulation that works the seal. I still felt the same brief delay on the first day of driving ost flushed but problem diminishes on the second day onward and the boss of KATC has noted that it will take a little while before the lubegard circulates well in the system (esp the seal).
It has been a month since the transmission flush, I am happy with how things work out, not even a moment of delay in engaging, transmission is smoother than past.
If there's a thing I dislike about the lubegard , it is the bill that slaps on me. It cost me close to $450 to get this fix...
 

Edge_sg
Neutral Newbie
2 reviews
0 points
17 forum posts Joined on 10-Dec-2006
Awesome service with confidence and cost savings  Posted on 12-Oct-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Visited Agent for vibration issue but was asked to replace other parts which is not related at all. Spending so much but did not solve the problems from Agent. Disappointment from such a specialised workshop of the brand.

Recommend from friend and website here, i have sent to Khang Auto for overhaul of the auto transmission due to vibration and jerking.
Mr.Raymond personally tested and confidently say that replacing of the parts and re-building of certain parts can surely solve the problem.
Initially was quite doubt with his words but he mention that if the problem not solve, no charges at all. That give me more confidence that he is very sure of this diagnostic which he quoted will eliminate the problem once and for all.

Since getting the vehicle back after overhaul, the problems were all gone.
Smooth sailing ride.
Had spent only half from what Agent quoted!!
 

review user
Joe Wong.
Great skills and knowledge  Posted on 16-May-2015
  • Technical Expertise5.0
  • Outlet Experience5.0
十几二十年歴史、贊! - Joe Wong
 

MaxLim7028
Neutral Newbie
4 reviews
-4 points
20 forum posts Joined on 13-Aug-2012
After Overhaul, EXCELLENT !  Posted on 03-Feb-2015
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
Recently have my auto transmission overhaul and changed some parts, aging car performance is Excellent ! Thanks for Raymond knowledgeable advice and troubleshooting, noises and problems are identified and rectify.

My car noises have not been located by other workshops for some years however they managed to identify the problem upon some inspections, Well Done !

Highly Recommended To Patronize !
 

BabyStar
1st Gear
2 reviews
45 points
18 forum posts Joined on 03-Jul-2014
Friendly boss, hassle free servicing. Not pushy!  Posted on 15-Oct-2014
  • Technical Expertise4.0
  • Customer Service4.0
Done my servicing with KATC a month ago and was all happy with the service and efficiency. Not my regular servicing workshop but dropped by there as it was around my workplace. Boss was kind to share his expertise with me on certain issues (knocking sound) with my Teana I raised up during the servicing. Told me to bring back to my regular shop to get it done.

For that I feel it is a must to commend their services as pushy workshops are a huge no.
 
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Merchant Logo KATC Autotrans Pte Ltd
4 stars - based on 32 reviews

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