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   Consumer Reviews of KATC Autotrans Pte Ltd
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OVERALL RATING
 
25 Reviewers
3.7 out of 5
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Technical Expertise
3.8/5 Customer Service
4.4/5
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Value for money
3.2/5 Outlet Experience
3.6/5
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25 Reviews

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review user
Google Reviewers
Money face  Posted on 16-Sep-2019
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Overall Rating: 
  • Technical Expertise2/5
  • Value for money2/5
  • Outlet Experience2/5
A workshop that's more interested in making monies then solving the real issue. Pls avoid at all cost. - Faizal Kamaruddin Post Management Response
 
Hirsutene
1st Gear
5 reviews
32 points
0 forum posts Joined on 10-Sep-2013
The Transmission Specialist  Posted on 27-Aug-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My Altis got some transmission issue and I find this transmission specialist and it fixes the problem at a reasonable cost. Raymond is knowledgeable of transmission engineering. I will highly recommend this workshop to others if got any transmission issue. Keep up the good job! Thanks so much. Post Management Response
 
review user
Google Reviewers
Not Recommend  Posted on 13-May-2019
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Overall Rating: 
  • Technical Expertise1/5
  • Value for money1/5
Try at your own risk. Only knows about making money. Many other better workshops out there - Jing Han Post Management Response
 
review user
Google Reviewers
Poor service  Posted on 22-Mar-2019
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Overall Rating: 
  • Technical Expertise1/5
  • Value for money1/5
  • Outlet Experience1/5
Very poor service. Just out to con and make money. - Eric K Post Management Response
 
review user
Facebook Reviewers
Not recommend. Gearbox problem not solved  Posted on 11-Dec-2018
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Overall Rating: 
  • Technical Expertise1/5
  • Value for money1/5
  • Outlet Experience1/5
Do not waste your time at KATC! What happened to me was that I had problems with my gearbox and I sent it to KATC workshop but the problem not solved and they still charged me 1.8k for it?? The people there also said they will give me a 1 year warranty but when i made payment, it was written 6 months warranty only! I asked them why they only gave 6 months warranty instead of their initial 1 year warranty promised, they said that because I only pay 1.8k?! What kind of rubbish? 1.8k not money??!! On TOP of all these, their aftersales service sucks! Went back a few times but kept asking me to change this change that to solve the problem? Gearbox problem not solved = trust broken. Ask me to change engine mounting at your side? Sorry, broken trust. Highly NOT recommend. both thumb down. - Desmond Peh Post Management Response
 
Brads
1st Gear
3 reviews
18 points
0 forum posts Joined on 22-Aug-2013
Highly recommended.  Posted on 03-Dec-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good knowledge of transmission engineering and mechanics of a car when doing services. The guys are skillful and friendly too. Post Management Response
 
review user
Google Reviewers
Great job! Recommended  Posted on 11-Apr-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
 
review user
Google Reviewers
Excellent gear box overhaul service  Posted on 23-Mar-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Thank you. Excellent service. I went in with a gear box overhaul diagnosed. Service personnel checked, told me it was nit a gear box issue. Save 500 - Sanjeev Gupta Post Management Response
 
review user
Facebook Reviewers
Great skills and knowledge  Posted on 19-Mar-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Mr Raymond and his team are real trouble shooters and experienced in all kind of gearbox and engines. I can say that their skills and knowledge are equal or better than the big boys pi workshops. I have my rx8 gearbox and engine rebuilt by them and years later, still trouble free. Impressive skills and service. Kudos to them! - Ricter Tan Post Management Response
 
review user
Facebook Reviewers
Gearbox not fix for months  Posted on 17-Dec-2017
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Overall Rating: 
  • Technical Expertise1/5
  • Outlet Experience1/5
Was ask to get my gearbox fix at this workshop and nothing seem to be done for months all I was given excuses!!!please have 2nd thought if you are going my personal advise!!!! - YC Soon Post Management Response
 
review user
Facebook Reviewers
Recommended to friend and most of them have good comment  Posted on 25-Sep-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
All my car were sevice by him since woodland days. From my volvo to merc till my present saab. Have recommended my friend car and most of them have good comment . - Andee Dreamchaser Post Management Response
 
jcz
jcz
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 08-Sep-2017
Poor service  Posted on 19-Sep-2017
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
After reading all the 6 positive reviews before me and seeing that it is a recommended star merchant, decided to gve it a try. Afterall, it cant be that bad right? Well guess im utterly wrong.

Sent in my vehicle due to engine oil leaking and was advised to replace fuel injection pump, overhaul o ring, gasket etc. They dismantled it and called to informed me clutch plate was wearing. No complains until this point, they told me since they noticed it upon dismantling might as well inform me and give me the option to decide.

Of course I went ahead with all repairs, reminded them again (told them about it first time when i sent in mmy car) over the phone NOT to top u engine oil to max and leave it mid of dipstick (cos i usually add 500ml oil addictive) Invoice came u to 2.3k and upon car collection, engine oil exceeded max level. Service advisor Ah Kun even assured me it's ok to add more wth????? Never mind i could probably spend another 100+ send it somewhere do another engne oil change right?

At first thought it's just a small issue everything seemed "Okay" So i drove home. Next day while washing the car to my disappointment, I found the aircon condensor panel, the one behind front of the bumper not installed properly and bent. Sent it back and Ah kun denied EVERYTHING. According to him, the job did not involve dimantling the front bumper and so they are NOT RESPONSIBLE FOR IT...Errr what kind of a blatant lie is that? I dont even need to be a car mech to know how the job is being performed.

So to cut the whole story short, they solved my leaking oil problems but damaged something else so if u r a potential customer that stumbled my review, my advise is to take ur money somewhere else unless u have too much to spare. Not exactly sure how they got their "Star merchant" Status but just dont be overly trusting with all these "Awards" And "Positive reviews". Post Management Response
 
review user
Facebook Reviewers
Don't recommend. Gearbox problems did not solve  Posted on 26-Aug-2017
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service3/5
  • Outlet Experience1/5
I was served by friendly boss Richard which is just to make sales.I came to get my gearbox overhaul last mth.After 3 weeks still the same problem appears.When you came back again which is still under warranty he don't even acknowledge you and not doing a good job.I don't recommend this shop as I heard good review.Luckily my mechanic Ah Kun serve me well. - Ismail Ismadi Post Management Response
 
review user
Facebook Reviewers
Recommend! Highly skilled specialist  Posted on 20-Apr-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience4/5
Friendly family run business with technical knowledge on all types of cars and gearbox issues. Highly skilled specialist and standard of rebuild Auto Transmission. - 鄭任强 Post Management Response
 
review user
Facebook Reviewers
Gearbox leaking after a week of driving  Posted on 16-Feb-2017
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Overall Rating: 
  • Technical Expertise1/5
  • Value for money1/5
  • Outlet Experience1/5
I do not what is so good about their worksmanship. I paid the money to have my problem sorting out but that wasn't the case. The whole gearbox was rebuilt by them and it was not that fantastic like what everybody said. Fair enough, I took it back to the since it is still under warranty but only to find out that the whole system is leaking now after just a week of driving. I have spent enough time with them. Go ahead if you guys wanna get it diagnose with the PROs - Llewelyn Lim Post Management Response
 
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Merchant Logo KATC Autotrans Pte Ltd
4 stars - based on 25 reviews

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