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   Consumer Reviews of CarTimes Autolution Pte Ltd
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5.0
 
215 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

review user
Jason Tan.
Good and fast service  Posted on 09-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good service and fast service.The staff was friendly and helpful. - Jason Tan
 

review user
Siang Beng.
Reliable and trustworthy  Posted on 09-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Been with them since I bought the car - 3 years. The vibe was safe, reliable, trustworthy, friendly and assuring. I am practically stuck with them liao. - Siang Beng
 

review user
李锐鸿.
Very friendly and helpful  Posted on 07-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very friendly and helpful, helped me to check my vehicle and advice me what to look out for. Great job and thanks to the team @ toh tuck outlet - 李锐鸿
 

review user
芋头霖.
Staff are very helpful and friendly  Posted on 06-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Alway come Toh tuck cartime for my car servicing ,staff are very helpful and friendly, thanks - 芋头霖
 

review user
Suria Md Shafiee.
Thanks, Yuxuan and team!  Posted on 05-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Yuxuan was friendly and explained the necessary items that are needed to maintain my car. Would recommend the Toh Tuck branch. Thanks, Yuxuan and team! - Suria Md Shafiee
 

review user
Daviz Poh.
Nice lounge  Posted on 04-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great service. Nice lounge. - Daviz Poh
 

review user
Chuan Wong.
Great service  Posted on 04-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have been visiting Tog Tuck branch since July, service has been great. Staff attend to queries and follow up on any resolution if need. Thanks to YuXuan, the service advisor and his team. - Chuan Wong
 

review user
Jerom Lee.
Super friendly and knowledgeable  Posted on 04-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good service! The waiting time and pricing is reasonable!! and of course the staffs are super friendly and knowledgeable!! - Jerom Lee
 

review user
Aaron Teow.
Good customer service  Posted on 04-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very efficient and good customer service at Toh Tuck branch! Keep it up! - Aaron Teow
 

review user
Leow Lianhuat.
Good service at all times  Posted on 04-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
good service at all times and will recommend the best products for my car. Cartimes @ Toh Tuck - Leow Lianhuat
 

review user
EnorAmie Mohd.
Good and fast service  Posted on 04-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went for car servicing. Service was good and fast. The staff was friendly. Highly recommended. - EnorAmie Mohd
 

review user
KokKim Tan.
Super good car servicing  Posted on 03-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Car Servicing Super good and people very helpful. I always svc at Toh Tuck Branch - KokKim Tan
 

review user
Nelson Ng.
Good service  Posted on 12-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good service from the first car I bought from them till my current second car that I bought from them too. - Nelson Ng
 

review user
Anthony Ng.
Very disappointed  Posted on 17-Jul-2023
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
Very disappointed with the Sin Ming workshop service. Bought a used CarTimes unit from another dealer. The dealer called CarTimes workshop to verify waranty status and was told the warranty is still valid and 2nd owner will enjoy the warranty. So I proceed to buy. Sent in for 20,000km servicing and request to update as 2nd owner. But the shocking part came in. I need to pay $250 for warranty transfer and is subjected to technician checks because I DID NOT BUY THIS USED CAR FROM CARTIMES. I didn't even need to pay for KIA or Honda Warranty transfer in the past. This is the first time I buy a PI car and probably the last time. Next, about the servicing, I am surprised as I was told that my car will be ready in less than an hour. I then request for tyre rotation and was told $30 before gst. Within 15minutes, I received a call to say my car battery needs to be changed. I am only there for 20,000km servicing. So fast need to change? I was also told the need to change air filter and aircon filter. Sensing strange, I didnt change the battery, air filter and aircon filter. When I make payment, I asked if they have done the tyre rotation and pumped the tyres. The counter lady said yes. Today, I suspect one of my tyre is losing air. So I sent to my usual tyre shop. Guess what, the workshop technician did NOT do any tyre rotation. How do I know? Well, i had done touch up on one of the tyre because of nail before. And today, when checking the tyre that is losing air, i saw the touch up hole and it is obvious the tyre wasnt rotated. Come on, I paid $30+8% gst for tyre rotation service, but it wasn't done. No wonder servicing is so fast completed. Very disappointed. Haiz… - Anthony Ng
 

review user
Jo CH.
Very receptive and responsive  Posted on 07-Apr-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to express my gratitude and appreciation for Amos and his team in correcting a manufacturer QC issue with my new car. Initially, I had reservation about purchasing a vehicle from a PI, largely because of what I've heard about the lack of follow-up on a purchase. My car was unfortunate to have inherited critical QC issues which needed some extensive work. Amos and his team have been very receptive and responsive in handling the repair under warranty. Amos in particular was instrumental in making sure that the repairs and testings were carried out in a timely and proper manner. Even at points where there seemed to be no progress, Amos was very assuring and had the ability to calm my anxieties. At various stages, Amos was clear in his communication of the status of things and responded to my enquire on timely basis. I am impressed upon his positive , all can-do attitude and with patience. He pays undivided attention to queries and make the customer feel that he is totally focused on the vehicle amidst his many other responsibilities. Amos is well-fitted for this role and he certainly makes a difference to the customer as well as the company. Good Job, Amos! - Jo CH
 
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5 stars - based on 215 reviews

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