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   Consumer Reviews of ACE 1 Auto Accessories Pte Ltd
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4.5
 
80 Consumer Reviews
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Technical Expertise
4.5 Customer Service
4.5
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Value for money
4.6 Outlet Experience
4.4

Wil
Wil
Clutched
2 reviews
13 points
16 forum posts Joined on 06-Mar-2013
Great services! Kudos' to Shirley and Ah Guo  Posted on 10-Sep-2016
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
First time experience to Ace1auto to explore options of replacing a new visor for my COE latio hb. They did have a wide range of visors for all types of vehicles.

Great experience #1: I opt for a injection type visor which has a chrome pattern on it which I dun like. I was surprised that the team came together to remove the chrome pattern and sand down the part of the adhesive residue. End results: exactly the type of visor I wanted.

Great experience #2: Ah Guo took the trouble of explaining the headlights restoration services that they have to me. Initially I thought that my headlights was not so bad after all for a COE car. Boy... I was wrong after I saw the end results after the restoration. The headlights now looked like a totally new piece. Look for Ah Guo for the next restoration is my piece of advice to you
 

ethantanww
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Sep-2016
Great Customer Service  Posted on 07-Sep-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
A very responsible and trustworthy workshop. Sincere and genuine service experience. Was expecting myself to purchase the car boot's mat , but in the end purchase the chrome front bumper protector , head light cover and backlight cover for my Nissan Qashqai too due to their great customer service from Elva. In additional, they are quite patient in assisting you in any technical help. I would definitely recommend this to my friends.
 

Rengui
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Oct-2012
Highly Recommended  Posted on 28-Jan-2016
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Came here to install a Front and Rear DVR Camera for my new car. Was served by their friendly staff, Rosy who explained to me in detail the features of the various cameras available. Pricing including installation was quite reasonable. Subsequently enquired about upgrading my ICE and I was served by their boss, who was detailed in sharing with me his experience from his car and from other customers. He finally recommended me a package of Amplifier and 4 speakers that was within my budget and told me that it'd take until late evening/night to collect my car which was fine with me.
At 7pm, they called me saying that car was ready, however I could only reach their outlet at 8.30pm and the whole team waited for me to arrive. They were very friendly and professional and took pains to explain me to me the features and teach me the various functions even though it was well past their closing time. Then, when my car engine was started, I noticed a "Check Engine" Warning light along with several other flashing lights indicating faults, had appeared. The boss then told me not to worry and was very systematic in instructing his team to troubleshoot the problems slowly by going over what they had done throughout the installation process. After an hour, the problems didn't disappear and the Boss had a back-up plan and he arranged to take me and my car to a nearby workshop with very advanced diagnostic equipment to get my car checked and they'll be able to detect the faults from my ECU.
Along the way, the faulty lights suddenly disappeared and the car seemed back to normal. However, we still went to the workshop and my car was scanned thoroughly to ensure there were no faulty readings.
When we returned back to ACE1, it was around 10pm and the team did some final adjustments to my DVR and helped me with a last minute request to stick on some additional accessories which I had brought at no extra cost. Overall, I'm a satisfied customer and the whole team was very dedicated throughout my experience in helping to complete the job and troubleshoot the problems faced to my satisfaction. Their level of service and assurance is unmatched! Will definitely recommend them to anyone looking to accessorize your car!
 

review user
Win Kia.
Bad encounter at the shop  Posted on 16-Jan-2016
  • Technical Expertise1.0
  • Customer Service1.0
  • Outlet Experience1.0
A very Bad encounter at the shop. Went there Coz my car fuse for interior lights and radio burnt off. At first he come to my driver seat and check. Then went to my bonnet area to check. After a while he ask if I know there is any other fuse system at any other part of my car. I dun dismantle my car to check all my parts location. He say he also cannot find the problem. He say I must go back to the carmaker to check on this. The gal at the shop still say they dun always handle the car fuse so they aren't familiar. Wasted 15 mins for him to check and never get it resolved. Went to another car auto accessories shop and got the problem resolved within 10 mins. - Win Kia
 

defray_04
Neutral Newbie
5 reviews
0 points
0 forum posts Joined on 21-Dec-2014
Good and fast servies  Posted on 20-Dec-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went down in the afternoon , bought a set of carmat and fix a set of DVR on my car. and the waiting time only 30 mins only. Good and fast servies
 

Jims
Neutral Newbie
1 reviews
0 points
2 forum posts Joined on 05-Jan-2009
Great Efforts!  Posted on 25-Nov-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I went there to install the video recorder (Marbella QB6) on Sunday and was attended by Wendy. The installation was done by one of their China worker and we faced some issues on the wiring, faulty equipment and spent close to 2hrs fixing it, but to no avail. I was assured by Wendy that she would exchange a new set of QB6 the following day since Sunday is non working day for their supplier. The follow up was great on the next day and it was attended by one of their senior staff - Ah Heng. Thumbs up for this guy and great follow up by Wendy. Great service from Wendy as she gave me some discount as a token of goodwill.
 

y2kjericho86
1st Gear
1 reviews
51 points
9 forum posts Joined on 16-Jun-2014
150% Trustworthy ! The best!  Posted on 23-Nov-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My first time bringing my 2008 Toyota Wish to change the headlights to a HID Xenon, the experience was painless!

The Staff was fantastic! Anne was really helpful to tell me what products were good for my Wish for headlights and daytime running lights upgrade. There was this technician and his friend, both guys were helpful and very straightforward.

I think his name is Heng, he was patient and he even makes sure you test the vehicle before you drive off in terms of the systems. His ears were so sharp, he could my alarm was acting up and recommended a change. Which was so true, as for the past 2 months, my remote does not seem to be so sensitive to unlock the vehicle anymore. Be going up in a week's time to get that fixed.

Overall my experience was so good and because of the large quantity of lighting stuff I was buying from them, they gave a good deal on the whole enchilada of products I got.

As I drove off, I have never so please and confident and will definitely be back again soon! Thank you for making my experience so cool ACE 1! Really the best!

KEEP UP THE EXCELLENT WORK GUYS & GALS at ACE 1!
 

Lightsabre
2nd Gear
27 reviews
102 points
96 forum posts Joined on 09-Mar-2010
Great products, Excellent Service!  Posted on 08-Sep-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Drop by to check out check out air refreshener for my ride. Quite a large variety to choose from. Spent quite a while to select for one.

Saw quite a number of air purifier displaying and the nice scent caught my attention. Was serviced by Wendy and she patiently introduced to me on the different types of scents and available. Frankly speaking, I am really pleased with her excellent level of service. She explained on the steps on how to optimise the use for the recommended air purifier.

Went ahead to pay for my purchas. To my surprise, the price was way lower than I expect and was given a 6-mths warranty for my purchase. Kudos!
 

littlepony
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Jul-2014
Great Deal  Posted on 21-Jul-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to the shop, fixed up HID on my IS250, price paid for quite reasonable.
Bought wipers, car air purifier and jump start power bank too. Got free gift from the shop, nice and great customer service attended by Wendy. Highly recommend this shop.
 

Zhu_LH
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Jun-2014
Thumb Up !  Posted on 27-Jun-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Read the ad (SGcarmart), this merchant selling DVR @ $29.90 and Jump Start / Power Bank @ $88.00.
Went to the shop and fixed it last week.
Very friendly staff, got a free gift too.
Small money but big service.
Very impressed and will go again.

1 Review Photo(s)

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peppa
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 21-Jun-2014
Excellent Service  Posted on 21-Jun-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to the shop last week, fixed DVR and car mats for my Estima.
Well served and patiently attended by the staff.
Prices paid for quite reasonable, no hard sales too.
Will recommend to my friend.
Thumbs up!

1 Review Photo(s)

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Chiaperu
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 12-Feb-2014
Recommended  Posted on 12-Feb-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thanks for the very good service yesterday and Shirley has been very helpful in attending my needs car mats & access . Good Job.
 

IVANCOCO
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Feb-2014
KEEP IT UP  Posted on 06-Feb-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Visited last week for my car door visor. Prices are reasonable & quality not so bad.
All of staffs are friendly & attended patiently service for me. Actually i went down for visor only, at the end I bought carmats as well since they got promotion for matting.Thanks for customizing mat for my car.Keep it up!
 

D_Lim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Feb-2014
Good Buy!!  Posted on 05-Feb-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I went to this shop yesterday to fix sound system. I had my head unit and speakers with amplifier installed yesterday. Great Job! I will come back next week to have my interior lights done. Thank You guys!
 

Dindaung
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Dec-2013
Recommendation & Installation  Posted on 08-Dec-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Fixed alarm & sound proofing on Friday.
Great service from senior sales Shirley. She served me some drinks & talking friendly while waiting time .
Overall, I am extremely satisfied Ace 1 auto price and service.
A big thank to all the mechanics who had done installation the alarm and sound proofing for my car.
After you guys had done the sound proofing,my car become more quiet than before So that I can enjoy the car music really better.
I will bring many friends to your workshop .
Thumb up!!!!!!!!
 
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Merchant Logo ACE 1 Auto Accessories Pte Ltd
4.5 stars - based on 80 reviews

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